1 Asking questions
Example:
Find out when he's leaving for London. > When is he leaving for London?
Now make questions in a similar way.
Find out
1 how long Mr Wright wants to stay. 2 when Mrs Sloane checked out. 3 if they'd rather have white wine. 4 which room the Lepics are staying in.
5 if the manager was responsible. 6 who the Browns should write to. 7 how many non-stop London flights a day there are. 8 when she is leaving the hotel. 9 when the Golden Ball restaurant closes. 10 what they'd like for dessert.
2 Vocabulary
Choose the correct word from those in the brackets in order to complete the following sentences.
1 The receptionist should give a (bill/receipt/confirmation) to a guest when valuables are deposited. 2 Dial 9 for an (extension/external/outer) line 3 Payment may be made in any major European (cash/money/ currency). 4 Guests should fill (in/up/of) a registration form 5 Room 712 is (vacant/empty/not used) between 5th and 17th May 6 Could you put me through (to/for/up) Mr Spencer in room 78 please. 7 A (payment/deposit/voucher) is required to confirm the booking 8 Which (dessert/entree/main dish) would you like before your steak?
3 Comprehension
Study
the chart below and then answer the questions that follow.
1 What is the cheapest way to travel to Boulogne off-season? 2 How many companies operate ships to Calais? 3 What is the difference between the off-season and the high-season price for travellers going from Folkestone to Calais using Sealink? 4 In season, is Folkestone-Ostend as expensive as Dover-Ostend? 5 Which companies serve Zeebrugge, and from which ports? 6 How do you get to Gothenburg in March?
4 Verb tenses and forms
In the following sentences, place the word(s) in brackets in the correct tense and/or form.
1 At the moment, the tourist industry ... very quickly, (grow) 2 The London flight... at 18.00 daily, (leave) 3 Mr Thomas ... yesterday morning at 9.00. (check in) 4 Mr Smith ... to order his meal, (still wait) 5 Fruit juices ... before they are served, (should chill) 6 Normally, the Hotel International... individual bookings in writing, (not confirm) 7 The bookings ... ten days ago. (confirm) 8 I... a menu yet. (not look at) 9 If Mr Shaw ..., I'll give him your message, (ring) 10 Traveller's cheques ... at the cash desk, (can change)
5 Multiple choice
Complete the following sentences in the correct way.
1 The main purpose of the key card is to show a. that a guest has confirmed his reservation, b. that a guest has paid a deposit, c. to the head waiter for a table reservation, d. services, facilities, tariff, and room number.
2 A room status system does not show a. the number of rooms available in any one day. b. the length of stay of an arrival. c. the room number allocated to arrivals. d. the number of people expected.
3 The most convenient way of registering a large group is a. a registration book, b. individual forms c. a special room list.
4 If a guest wants to cash a personal cheque, the receptionist should a. ask the guest to sign it on the back, b. refuse to do it. c. check with the duty manager, d. always change it.
5 VAT is a. a service charge. b. a type of bill. c. an extra charge. d. a tax on service provided.
6 After greeting a new guest the receptionist's first action should be to a. check the guest's reservation, b. ask the guest the length of his stay, c. ask the guest to register, d. call the luggage porter.
7 A credit card is used primarily to a. obtain money when banks are closed, b. identify the writer of a cheque, c. purchase goods and services