Unit 6 Local tours

Reading and Listening

Reading Here is a description of a Spanish resort taken from a Letts Holiday Guide.

Reading check

1. Where is the Foadada Rock situated?

2. What activities can be carried out in the Medas Isles?

3. What does the Calle Sante Ana have to offer the tourist?

4. Why is Thursday the best day for shopping in Estartit?

5. Which three establishments are suggested for night-time entertainment?

Listening Mr and Mrs Hill are in Spain for the first time. Listen to their conversation with Miss Lorca in one of the Tourist Information Offices in Barcelona.

Lorca Good morning. Can I help you? Mr Hill Yes. We're staying in Barcelona for a few days and then we're visiting Madrid. Could you give us some advice about things to do here? Lorca With pleasure. Let me tell you some of the things to do and then I'll give you some brochures and recommend some guide books as well. Mr Hill Thank you.¹ Lorca You'd like to go sightseeing first, I expect. Why not have a walk down Las Ramblas before you do anything else? You'll get the atmosphere of the town there. There are pavement cafes where you can sit and watch the world go by, kiosks selling souvenirs, news­stands where you can get British and American newspapers and magazines, and a great number of good shops, bars, and restaurants. Mrs Hill Yes, they mentioned the Ramblas at the hotel. Lorca If you go to the end of the Ramblas, there's a square with a column that commemorates Christopher Columbus. You can climb up inside the monument and get a wonderful view over the port and the city. Mrs Hill What's that big hill on the right as you look towards the harbour? Lorca That's the Mountain of Montjuich. Mrs Hill I see. Where is the most interesting architecture? Lorca Have a look at Gaudi's Church of the Holy Family. It's world famous. The buildings in the old quarter are very interesting, too. Most of them date back to medieval times. Mr Hill What about other amenities? Lorca Oh, there are very good museums, art galleries, concert halls and so on. Ah, excuse me, I'll have to answer that. Why don't you take a guided tour? It's the best way of getting to know the city and it's not at all expensive. Mrs Hill That's a good idea. Where do we go for that? Lorca The next bus leaves from this office in a quarter of an hour. Mr Hill Fine Lorca Here's an entertainment guide with details of events in Barcelona this week. The brochures are on those shelves. Help yourselves. Mr Hill Right. Thank you for your help. Lorca Not at all. Goodbye.

Listening check

1. Where are Mr and Mrs Hill going when they leave Barcelona?

2. Where did the Hills first hear about Las Ramblas?

3. Where can you get a good view of Barcelona?

4. When does the next tour bus leave?

5. Where are the brochures?

Language study

Using prepositions

Notice how the prepositions are used below to describe position and direction.

Just off the coast lies a group of islands. You can take boat trips to the Medas Isles. There is a discotheque in the village.

Now study the following table and choose the correct prepositions from the table to complete the sentences below.

1. The tour buses depart … the central square at two-hourly intervals.

2. There are many interesting buildings . . . the old quarter of the city.

3. The medieval monastery is situated seven miles . . . the town.

4. I'll wait for you … the reception desk.

5. They travelled ... Madrid to Barcelona overnight.

6. The coach driver drove ... the main road in order to visit the craft centre near Cordoba.

7. I would like a table ... the window. It's too bright today.

8. You can find the Hotel Jorge just... the Ramblas.

9. One moment, I've left my wallet... the table. 10 His room looked . . . the main street.

Future time Notice how we can use the Simple Present and the Present Continuous to talk about the future.

The next boat train for London leaves at six o'clock. Mrs Francis is meeting her friends at the Akropolis tomorrow.

The Simple Present is used to refer to future events that are part of a fixed timetable or programme. The Present Continuous is used to refer to an individual arrangement or plan for the future.

In the following sentences, place the verb in brackets in either the Simple Present or the Present Continuous.

1. I... to the cinema tomorrow afternoon, (go)

2. The chef... a special dinner for the managing director and his wife next Friday, (prepare)

3. The guided tour ... from the Information Office at ten o'clock this evening, (depart)

4. We ... two weeks in Paris this August, (spend)

5. The first performance at the theatre ... at 17.30 tonight, (begin)

6. Mrs Sloane ... her sister for lunch at 13.00 tomorrow, (meet)

Abbreviations

Match each of the following abbreviations with the full form that it stands for in the list given below. Then learn them.

1 kgs	9 no.	17 pm
2 A.C.	10 oz	18 hrs
3 PO	11 sae	19 Ave
4 Ibs	12 am	20 Rd
5 tel.	13 h&c	21 fr
6 km	14 T	22 arr
7 dep	15 St	23 v

Listening and Speaking

Listening While you are listening to the guide on a tourist boat on a sightseeing trip in central Stockholm, look at the map of the city. It shows you the route the boat follows and all the places the guide mentions during the trip. Choose a name from the list to identify each of the numbers on the map.

Guide Good afternoon, ladies and gentlemen. My name is Gunilla Bergman and I welcome you on board this boat, the Sightseeing XII, which leaves shortly for a one hour trip round the Old City of Stockholm. Before we start I'd like to tell you about our route. The Old City is in fact a small island. It's not possible for us to go all the way round it because the water to the north of it moves too fast for boats to travel there. The reason for this fast movement is that the water to the east of the island is the Baltic Sea. To the west, the water is fresh, not salt. It is the beginning of Lake Malaren. At this point the lake water flows rapidly into the sea. Our trip will end at a point close to the Central Railway Station.... As you can see, we are now moving away from the land. The building almost next to us on the left is the Grand Hotel and beyond that you can see the National Museum which contains older art. If you walk past that museum, over the bridge and on to the island Skeppsholmen, you can visit the Museum of Modern Art, which has more recent works. If you look over to the right now, you can't miss the Royal Palace. It has more than one room for every day of the year. ... We are now going to leave the Baltic Sea, ladies and gentlemen, by going through Slussen, the Lock. In it, we'll be lifted up to the level of the lake water. ... Right, now we are on Lake Malaren. The bridge that we're now passing under carries the railway lines to the south and the west of Sweden. If you look over to the right now, you will be able to see the German Church. It's in the middle of the Old City and, as you can see, quite high up.... We're now passing Helgeandsholmen, that small island on the right, next to the Old City. There you can find the oldest house in Stockholm. ... If you look over to the right now, you can see the former Parliament Building behind the railway and road bridges, and in front of you is the Town Hall. We go quite close to it before we tie up at our arrival point near the Central Station. Thank you for your attention, ladies and gentlemen, and I hope you have enjoyed the trip.

Speaking Giving information about times

Study the following examples.

Tourist When does the London tram leave? (10.05) Railway clerk It lea ves at five past ten.

Tourist At what time does the performance begin? (7.15) Theatre clerk It begins at quarter past seven.

Now do the exercise on the tape, making replies in a similar way and using the times given below.

Guest When does the next New York flight depart? Receptionist (11.20)

Guest At what time does the restaurant close? Receptionist (22.45)

Receptionist When does the night porter finish his duty? Manager (7.30)

Receptionist When does Mrs Hales require her breakfast? Manager (6.50)

Guest At what time does my bus leave? Receptionist (3.35) Activities Activity A In a recent survey of British holidaymakers visiting Italian resorts, questions were asked about what facilities were considered the most important for a holiday abroad. Here are the results of that survey.

		Percentage (%) of holidaymakers
		who thought that this was:
facilities	very important	quite important	not important
1 Weather	78	12	10
2 Food	68	24	8
3 Comfort of hotel	45	52	3
4 Hotel services	42	56	12
5 Night life	31	30	39
6 Distance of hotel from beach	44	20	26
7 Distance of hotel from town	29	30	41
8 Sports	20	35	45
9 Shopping	32	44	24
10 Day-time entertainment	18	46	42
1 1 Amenities for children	15	13	72
1 2 Local tours to places of interest	23	34	42

1. Put all the facilities in the order of importance you think would appeal to the following holidaymakers: a. A husband and wife with three children under ten years old. b. Two active young men aged 21 and 23.

2. Do you think the survey asked all the questions that were necessary? If not, what other facilities are holidaymakers interested in?

Activity B

Three tourists wish to make a half-day sightseeing trip round Paris. They each have different requirements. There are no trips that will make it possible for the tourists to stop everywhere and see everything that they want. Compare their needs in the table and the descriptions of the tours. Decide which of the tours best suits the individual needs of each of the tourists.

tourist	would like to stop at	would like to see
Mr Shaw	Eiffel Tower Sacre Coeur Louvre	Opera Champs Elysees Left Bank Arc de Triomphe
Mrs Ryan	Eiffel Tower Louvre Notre Dame Cathedral	Opera Luxembourg Gardens Left Bank Sacre Coeur Pantheon
Miss Berg	Arc de Triomphe Sacre Coeur Notre Dame Cathedral	Opera Left Bank Pantheon Montmartre

Writing Writing A Study the town map below.

Notice how we can write out instructions for finding our way. How do you get from the Post Office to the City Museum? Turn right outside the Post Office and walk down Alma Way until you come to Central Square. Then turn right up City Avenue and continue as far as you can. Turn right into Leopold Street and you'll find the Post Office about half-way down on the right.

How do you get from the Post Office to the Museum of Modern Art? Turn left outside the Post Office and walk down Alma Way, across Swindon Road, into the Strand and then take the first right into Park Road. Continue down Park Road until Parliament Street, which is the first on the right. The Museum of Modern Art is a little way down on the right-hand side.

Writing B

Cover the instructions and try to write them out yourself.

Writing C Now make instructions for the following routes.

1. How do you get from the Post Office to the Zoo?

2. What's the quickest way from the Cathedral to the National Museum?

3. What's the best route from the Hotel Plaza to the Central Bank?

4. How do you get from the Museum of Modern Art to the Hotel Plaza?

5. How do you get from the Hotel Plaza to the Cathedral?

Word study

UNIT 7

Complaints

Reading and listening

Reading

Reading check

1. What was wrong with the food service?

2. Why did Mrs Stamp complain about the hotel transfer?

3. What happened to Mrs Stamp's luggage?

4. What complaint was made about the staff of the tour company?

5. Why does Mrs Stamp want some of her money returned?

Listening Listen to the receptionist in the Hotel International dealing with complaints.

Dialogue 1

Bryant Hello, is that Reception? Receptionist Yes, it is. Bryant This is Miss Bryant in room 142.1 checked in about ten minutes ago. Receptionist Ah yes, Miss Bryant. How can I help you? Bryant You can help me by getting my bathroom put right. It's in an absolutely terrible condition. When I tried the shower, no water came out at all. Receptionist Oh dear, I am sorry to hear that. I'll have it fixed immediately. Bryant And that's not all. There's no soap, towel or toilet paper. Receptionist I apologize for this, Miss Bryant. We're rather short-staffed at present. Housekeeping should have checked your room. We'll attend to it as soon as possible. There's been a misunderstanding. Bryant That's all right. The most important thing is to fix it as soon as possible.

Dialogue 2

Brewster Good evening. My name is Brewster. There's a booking in my name. A single room, three nights. Receptionist I'm awfully sorry, Mr Brewster, but we've let the room to someone else and there are no others available. Brewster What do you mean, you've let the room? I made the booking weeks ago. Receptionist I know, sir, but you should have checked in before six this evening. It's nearly ten now. There's a six p.m. release on all our rooms. It was in the letter of confirmation. Brewster That's very pleasant, isn't it? My plane was four hours late. And now you tell me that you've let my room. Receptionist I'm terribly sorry, but that is the situation. Let me see if I can book you another room in a nearby hotel, and we'll arrange the transfer. Brewster I think that's the least you can do. Well, all right, go ahead. I've got to sleep somewhere. Receptionist Good. Please take a seat and I'll soon have something arranged for you.

Listening check 1. What is wrong with Miss Bryant's bathroom? 2. What does Miss Bryant think is the most important thing to get done? 3. Why has Mr Brewster arrived late? 4. Why should Mr Brewster have known about the six p.m. release? 5. What does the receptionist offer to do for Mr Brewster'?

Language study Causes of complaint Should have done Look at this picture of a hotel bedroom

It is not surprising that the guest who was given this room complained. The Housekeeping staff did not do a number of things that they should have done before the guest saw the room.

Examples:

change > They should have changed the sheets.

close > They should have closed the wardrobe.

Now say what other things the Housekeeping staff should have done.

1 make 5 open

2 vacuum 6 remove

3 clean 7 pickup

4 empty 8 replace

Getting things done Staff often need to say that some other person will perform a service that a customer requests. Notice how this is done.

Examples:

There isn't any instant coffee in my room, (send up) >I'll have some sent up.

The glasses are dirty, (change) > I'll have them changed.

In a similar way, say that you will have the following things done.

1. The TV doesn't work in room 713. (fix)

2. There aren't any towels in my room, (send up)

3. My shower still isn't right, (repair)

4. You said you'd get me that prescription, (deliver to your room)

5. Are you sure this bill is correct? (check)

6. I've left my luggage in the room, (bring down)

Adverbs of degree

We can use the following adverbs to make an adjective stronger or weaker.

Notice how we use these adverbs only before adjectives. Examples:

The tour group complained about the long walk to the beach. (extremely) > The tour group complained about the extremely long walk to the beach.

He checked out because of the poor service in the hotel (rather). >He checked out because of the rather poor service in the hotel.

In a similar way, choose one of the adverbs to place in each of the following sentences.

1. Mr Lyons thought the souvenirs were expensive.

2. It was hot on the beach yesterday afternoon.

3. Miss Rikard was late for the meeting with the tour company

4. He was tired after the nine-hour flight from London.

5. Customers often complained about the high telephone charges.

6. Mrs Dill was annoyed about the traffic noises from the street.

Listening and Speaking

Listening

Three guests at the Hotel International are making complaints to staff members there. While you are listening to their conversations, complete the table below.

person making complaint	friendly or unfriendly?	details of complaint	action taken
1 MrsDupont			Call duty manager
2		a. b. bad line
3		a. tough steak b.	a. b.

Dialogue 1

Receptionist Good morning, Mrs Dupont. Is everything all right? Dupont No, it's not. Someone's stolen some of my valuables - two rings and a gold watch. Receptionist I'm very sorry to hear that, madam. Where Dupont In my room. And the door was locked. It can only be one of your staff. I want my things back. And fast. Receptionist Well, I can certainly understand that you're upset about losing them and we'll do all we can to help. If they really are missing, it's a matter for the police. Dupont What do you mean, 'if they are missing'? I told you they were. Receptionist Yes, madam, but first I'll have one of the Housekeeping staff look through your room in case they're still there. But I must say that we can't be held responsible. You should have deposited the valuables with Reception. It says so on the Key Card. Dupont That's not good enough. I want to see the manager. Immediately. Receptionist I'll be glad to call the duty manager for you, madam, but he'll certainly say the same. We have very clear instructions about valuables and we must follow them.

Dialogue 2

Receptionist Reception. Can I help you? Smith Yes. This is Sebastian Smith in room 704. I've tried to ring my wife in London twice and both times I was cut off. Receptionist Did you actually speak to your wife, Mr Smith? Smith Yes, it was the same both times. We spoke for maybe twenty seconds and then the connection was broken. The line was terribly bad, too. I could hardly hear her. Receptionist I'm sorry to hear that. Mr Smith. That certainly shouldn't have happened. Would you give me your wife's number and I'll get in touch with the operator? He'll tell us if the fault is in their equipment or in ours. I'll call you back as soon as I can. Smith Good. Thank you very much.

Dialogue 3

Manager You asked to see me, Mr Jones? Customer I certainly did. I'm not at all happy. Manager Perhaps you could tell me what the problem is exactly? Customer It's my steak. Manager What's wrong with it, sir? Customer It's tough. When I complained to your waiter, he didn't take any notice. Manager I am extremely sorry, sir. I'm sure the waiter didn't mean to be rude. Perhaps he didn't understand you correctly. He should have changed it. Customer Well, why didn't he? Manager A misunderstanding, sir. I'll have the steak changed immediately. Customer Good. That's better. A little service at last. And another thing. This wine. I think it's corked. Manager Are you quite sure, sir? That claret has been very good. Customer Here. Taste it yourself. Manager ... No, sir. There doesn't seem to be anything wrong with it. Perhaps it's a little dry for your taste. I would recommend you to try the Beaujolais next time. Customer Right. Well, perhaps I will. Manager Is that all, sir?

Speaking

Getting things done

Study the following examples.

Guest My steak is extremely tough, (change) Manager 777 have it changed straightaway.

Guest The windows in my room are very dirty, (clean) Receptionist 177 have them cleaned straight away.

Now do the exercise on the tape, telling guests you will get things done for them in a similar way.

Activities Activity A Read this passage from a training book for tourist industry staff. When you are dealing with complaints, you should listen carefully; be polite; and, except when it is absolutely necessary, don't comment until the customer has finished. Then, make a short, clear apology. After that, you should repeat the complaint. This is to make sure that you have fully understood the problem and that there are no misunderstandings. When possible, you should also note down what the customer has said. Next, you should decide who will deal with the complaint. If it is not a serious one, you can deal with it yourself. You should explain to the customer the action you plan to take and tell him when it will be done. If you decide that a manager should handle the complaint, you should first inform him and then arrange a meeting between him and the customer.

Activity B Most businesses take complaints very seriously; but some complaints are more serious than others and some customers complain more than others. It is often the responsibility of an individual member of staff to deal with the problem. Sometimes, of course, it is necessary for the staff member to refer an unhappy customer to someone else, such as a manager.

Look at the following complaints that guests are making to staff at the Hotel International.

• Mrs Lyle says that she did not get her early morning call. • Mr Lampard in room 702 is very annoyed about the loud music and voices from room 703. • Miss Ainsty says there is no coffee in her room. • Mr Shaw is complaining loudly in the restaurant about badly cooked meat. • Mr Stein says his wallet is missing from his room. • Mr Anderson is complaining about the air-conditioning for the fifth time in four days. • Mrs Edwards says that she finds the floor waiter very rude.

• Mr Lean says that his bathroom shower doesn't work. • Mr Fairfax is complaining in the lobby that the hotel has let his reserved room to someone else. • Mrs White says she can never get an outside line. • Mr Shepherd is not sure if the wine is corked. • Mrs Parnell is most upset that her usual suite of rooms is not available.

Now decide which member of the hotel staff is best suited to deal with these complaints; perhaps the duty manager, the assistant manager, the head receptionist, a receptionist, a station waiter, the head waiter, or someone else. Give reasons for your choices.

Writing

Here is the main part of a letter of complaint to the Hotel International

Here is the reply from the Manager of the Hotel International.

Now write letters of reply to the following written complaints received by the Hotel International.

1. Mr Wainwright has complained about the standard of service in the Grill Restaurant. He says that he had to wait thirty minutes for his table, that the service was slow, and that the food was not very good. 2. Mrs Sherwood has complained that the hotel has not sent the hotel brochure and price list which she requested six weeks ago.

3. Mr Ambler has complained that his room was too small, that the people in the next room were noisy, and that the prices in the restaurant and bar were too high.

Word study

Unit 8 Checking out

Reading and Listening

Reading Every hotel needs to record the income it receives. Any system of recording charges should keep guests' bills up to date, identify the sales of different departments, and make financial control possible.

Twenty years ago. the tabular ledger was the most common method of recording charges in hotels, and is still used by some smaller establishments. However, since the introduction of cheaper billing machines, machine billing has replaced the 'tab' in many hotels. In larger establishments, a further development has been the use of the computer for handling accounts.

In computer billing, charges are entered into the computer by the bill office clerk using a keyboard terminal. No bill is produced until the guest is ready to settle his account. Then the cashier 'calls' the bill and it is printed out for the guest in a few seconds. If the hotel has wrongly charged a guest for an item, the cashier can make out an allowance slip.

The computer memory keeps a running total of every bill in the hotel. Control checks can be programmed into the computer. If a cashier does not post a charge correctly, it automatically queries the posting.

A financial statement is also automatically produced at the end of the day together with a full sales ledger which shows the total sales cf each department and the totals for each room. A list of bills can also be produced for the credit control department.

When the computer has produced a bill for a guest, it is also able to ] handle the various methods of payment. If the guest pays in a foreign currency, the computer will use the current exchange rate and calculate the amount of change required. Credit card and ledger account details can be entered into the computer's memory. The cashier can then guarantee the credit status of any cards offered for payment. j

All these facilities reduce the amount of paperwork and little time is , spent waiting at the reception desk. !

Reading check

1 What has replaced the 'tab' in many smaller hotels?

2 In which two ways does the computer memory help with payments?

3 In computer billing, when is a guest's bill printed out?

4 What is the purpose of programming control checks into the

5 Why is it easier to check credit card payments in a computerized system?

Listening A guest is leaving the Hotel Oaxaca Veracruz. Listen to her conversation with the cashier.

Listening check

1. Where on the bill is the amount that Ms Brown must pay?

2. What services did Ms Brown sign for ?

3. How long has Ms Brown been at the hotel ?

4. What is the abbreviation for long distance calls that you make yourself?

5. How many international calls did Ms Brown make?

Language study Notice how we use the Past Tense for events that finished at a definite time in the past. We can use the Present Perfect Tense for events which began in the past but have not yet finished.

Mrs Wilson checked out of the hotel on 2 April/six days ago.

The tour leader has known the hotel manager since 1977/for six years.

Now write out the following sentences in full, using the Past or the Present Perfect.

1. Mr Suarez (be) in Acapulco since Monday.

2. Mrs Wilson (leave) for Dubai on 17 August

3. The Chester family (check in) on Monday afternoon.

4. Mr Villa (not visit} us since last year.

5. The Sunways tour group (spend) a week here last month.

6. They (come), as agreed, on the first of the month.

7. Ramitel Ltd (not pay) its account for the past three months.

8. Mr Lacey (be) tired after his long flight.

9. He (like) tortillas since his first visit to Mexico.

10. The tour group confirmation (not arrive) last Thursday.

Quantity

Adjectives such as many/a lot of,some, a few and few are used before things we can count. For example:

There were many mistakes in the guests' bill.

Adjectives such as much/a lot of, some, a little and little are used before things we cannot count. For example:

Did you spend much money on telephone calls?

We can show this information in the following diagram.

Now choose an appropriate word from the list below to complete the following sentences.

1. There is little ... about hotel services in the Key Card.

2. How much... do you want to exchange for francs?

3. He spent a few... checking his bill.

4. The guests didn't drink much... during dinner.

5. There were many new ... at the hotel this year.

6. Did the tour leader have much ... with complaints from this group?

7. The brochure only gives a few ... about the coach tour.

8. The hotel received few ... about its services.

Calculating

Notice how we can express the following mathematical signs and symbols.

Now write out the following in words and then say them aloud.

Listening and Speaking

Three customers are paying their bills. While you are listening to their conversations, complete the table below.

Speaking

Making calculations

Study the examples below. Notice that the cashier's first two replies are provided.

Guest Could you tell me how much it is? (£120-10%=£108)

Cashier It's a hundred and twenty pounds less ten per cent which makes one hundred and eight pounds.

Guest How much is it? (D.Kr. 560*3+12£%=D.Kr. 1890)

Cashier It's five hundred and sixty Danish crowns times three plus twelve and a half per cent, which makes one thousand eight hundred and ninety Danish crowns.

Now do the exercise on the tape, making the Cashier's calculations in a similar way, using the information provided.

Guest What does it come to?

Cashier (DM36+DM72+DM13=DM121)

Guest How much is it each?

Cashier (1105Fr-2=552JFr)

Guest What is the total?

Cashier (21.6-17.3=4.3)

Guest What does it come to?

Cashier (46,150L-2%=45,227L)

Guest How much is it?

Cashier ($340+S291-S33J=S597J)

Activities

Activity A

Five guests are checking out ot the Hotel del Golfo. Details are given about their bills and methods of payment. Decide how much change each of them should get. The foreign exchange table below will help you. The rates are given in Mexican pesos.

Example:

Miss Forbes The total amount payable on her bill is 6480 pesos, but the hotel has billed her wrongly for a meal costing 810 pesos. Deduct this. She pays with three £50 traveller's cheques.

> 6480 pesos less 810 pesos equals 5670 pesos. £150 at the traveller's cheque rate is 150 times 53 pesos. That makes 7950 pesos. The change she should get is 7950 minus 5670 pesos. That comes to 2280 pesos.

In a similar way, write out the calculations for the change that should be given to these guests.

Ms Lamondou Her bill totals 3900 pesos and she wishes to pay it with a 1000 franc note.

Mr Duensing His bill comes to 12,960 pesos. He is given a 10% discount on this. He pays with eleven 100 DM traveller's cheques.

Mr Ayyad His bill amounts to 5075 pesos. 15% service charge must be added to this amount. He pays with 1000 Rials, in cash.

Mr and Mrs Ruiz Their bill totals 20,140 pesos, less 670 pesos for an allowance slip. They wish to pay with seven 10.000 peseta notes.

Activity B

Look at the tariff for the Hotel Maya and the list of some of the guests in residence.

Now study the following list of services provided for these guests on 23.8.82.

07.00 Newspapers: Room 303 - 25 pesos Room 305 - 50 pesos

08.15 Telephone calls: Mrs Craig - 225 pesos Mr Saunders – 25 pesos

09.00 Flowers: Room 304 - 425 pesos

09.30 Hairdresser: Miss Santiago - 550 pesos 10.00 Coffee Shop: Room 302-200 pesos Room 305-315 pesos

11.00 Taxi: Room 304 - 940 pesos

11.15 Theatre Ticket: Room 303 - 300 pesos

11.45 Bar: Room 301 - 160 pesos Room 302-215 pesos

12.30 Lunch: Mr Landseer Mr and Mrs Craig 14.00 Kiosk Room 305-175 pesos

15.30 Coffee Shop: Mr Saunders - 300 pesos Mr Landseer – 200 pesos

16.15 Laundry: Room 302 - 430 pesos

17.00 Car Hire: Room 303-1930 pesos

17.45 Bar: Room 303 - 275 pesos Room 304 - 225 pesos

20.30 Restaurant: Mr Landseer - 530 pesos

Calculate the amount payable by each room for 23.8.82.

Writing

Notice how the following pairs of sentences are linked using and/as well as, so/therefore and but/however.

Examples:

Bills in that restaurant include service. They also include VAT.

> Bills in that restaurant include service and VAT.

>Bills in that restaurant include service as well as VAT.

The hotel forgot to add the service charge. He paid less than he expected.

> The hotel forgot to add the service charge, so he paid less than he expected.

>The hotel forgot to add the service charge. Therefore he paid less than he expected.

They sent a letter of confirmation. It was lost in the post.

> They sent a letter of confirmation, but it was lost in the post.

> They sent a letter of confirmation. However, it was lost in the post.

Note that 'therefore' and 'however' are usually used to begin a new sentence. They are more formal than 'so' and 'but¹. After 'however¹ we usually add a comma.

Link the following pairs of sentences using and/as well as or so/therefore or but/however.

1. You can buy whisky in town. It's cheaper at the airport.

2. They didn't have any cash on them. They had to use their credit cards.

3. The sightseeing trip goes through the old quarter. It also goes through the modern city centre.

4. There is a radio in the room. There is a colour TV. too.

Now link the sentences in the following passage.

When Mr Landseer arrived at the airport he wanted to hire a car ... the cost was rather high. He did not have enough cash on him... he decided to use his credit card. Unfortunately when he felt in his pocket he found that his wallet was missing. His cheque book was missing, too.... he did have his agent's telephone number ... he was able to ring for help.

Word study