Самостійна робота № 16

Тема: Написання ділових листів.

Мета: Засвоїти особливості, закріпити знання, новий матеріал.

План:

1. Удосконалення вивчення лексики та фраз по темі.

2. Вміння розпізнати формальне та ділове листування.

3. Ознайомлення з рекомендаціями під час складання ділового листа.

Методичні рекомендації:

1. Прочитати та перекласти фрази, які вживаються у діловому листуванні. (впр.1)

2. Порівняти слова та фрази, які вживаються у формальному листі та у діловому( впр. 2)

3. Прочитати і перекласти рекомендації під час складання ділового листа. (впр.З)

Впр. 1. Прочитайте та зробіть переклад фраз.

Some ways to open and close a letter

Dear Sirs - to a company

Dear Sir - to a man if you do not know his name

Dear Madam - to a woman if you do not know her name

Dear Mr Smith - to a man

Dear Mrs Smith - to a woman

Dear Miss Smith - to an unmarried woman or a girl

Dear Mr Smith - to a married or unmarried woman (if her marital status is not known to you or if she herself prefers to be addressed this way)

Dear Bob / Mary - to a friend or someone you know well The way you close a letter depends on how you open it:

Dear Sirs / Sir / Madam - Yours faithfully Dear Mr / Mrs / Miss / Ms Smith - Yours sincerely

Dear Bob / Mary - Best wishes / Love / Give my regards to Peter / please pass on my best wishes to your brothers.

Saying what you can and cannot/could not do and apologizing

We must apologize for (not delivering the cargo in time).

We apologize for sending the invoice to the wrong address.

We are extremely sorry for losing your order.

We are extremely sorry that we did not send our price lists to your new address.

Please accept our apologies once again.

With apologies once again.

Giving good / bad news and giving reasons

Phrases for referring and giving good or bad news:

I am pleased / delighted / happy to tell / inform / advise you that your car is now ready for you to collect (that we would like you to start work in your new position as soon as possible).

I regret /1 am sorry to tell / inform / advise you that we have had to increase our prices (your application for the post of secretary was not considered as it arrived after the fixed dead-line).

Requesting information or action

You can ask people to do something for you using the following:

Please, could you give me some further details about...

We would be grateful if you could let us know about / if...

If it is urgent, add: as soon as possible / without delay / immediately.

Ex. 2. Compare two columns of synonyms; refer to them in the next task.

Informal style Formal style

big substantial

a buy a purchase

so-so satisfactory

to send to forward, to dispatch

to get to obtain

to give to supply

to show to indicate

to tell to inform

to thank to be grateful

wrong incorrect

to get better and better to improve

to get worse and worse to depreciate, to decline

to keep in touch to keep apprise; to keep informed

Впр.З. Прочитайте та перекладіть рекомендації.

Five C’s for Business Letter Writing

• Clearness Avoid business jargon, use simple, direct language

• Completeness Include all necessary information within the letter. Assume that the readers

do not know all the facts. Make it easy for the readers to understand your situation.

• Conciseness Be specific. Say what you mean clearly.

• Correctness Always proofread and edit your letters.

• Courteousness Use proper salutations, avoid phrases that scold and annoy, end on a friendly note.