- •Процедура выезда из отеля
- •Бронирование тура
- •Бронирование номера для бизнес-клиента
- •Выбор места для проведения конференции
- •Прокат автомобиля
- •Процедура регистрации в аэропорту
- •Прохождение таможенного контроля
- •Разговор туроператора с менеджером отеля
- •Разговор туроператора с менеджером отеля
- •Предоставление информации о достопримечательностях
- •Предоставление информации о мерах предосторожности
- •Внесение изменений в бронирование тура
- •Бронирование столика в ресторане
- •Принятие трудного телефонного звонка
Прокат автомобиля
Інструкції |
лексичне наповнення |
1. Відрекомендуйтеся та запитайте, що бажає клієнт. |
Hello. Miami Autos Direct. Henry speaking. How can I help you? |
2. З’ясуйте, який клас автомобілю бажає клієнт. |
What kind of car would you like? |
3. Порекомендуйте клієнту який-небудь автомобіль. |
Ok, I can recommend…. It’s a Group … car with …. |
4. Надайте інформацію про вартість прокату автомобілю та те, що до неї входить. |
That is … dollars including insurance and tax at …%. There are 3 types of insurance: third-party liability, damage to the vehicle, and personal accident insurance. And you also have to pay for the petrol. |
5. запитайте про дату та час, коли клієнт забере автомобіль. |
When are you picking up the car? |
6. Запитайте ім’я клієнта та контактні дані. |
Can I have your name and contact details, please? |
7. попросить сплатити задаток. |
You also need to pay a deposit. It’s …. Then you can pick up your car any time after 8 on Monday. |
8. подякуйте за дзвінок та попрощайтеся |
Thanks for calling! Have a nice day! |
From: Miami Autos Direct autosdirect@ash.com To: Peter Brown <pbrown@yahoo.com>
Date: Wed, 05 March 2008 16:21:14 Subject: Car hire
Dear Mr. Brown,
Thank you for the Renault 5 hire for 14th March for a week. I am delighted to confirm your reservation.
Price for the car hire is $86,90 pounds for a week including tax and insurance, which is third-party liability, damage to the vehicle, and personal accident insurance. It’s an unlimited mileage but you need to pay a $10 petrol deposit. You also need to pay the deposit for the car hire which is $45. Please, do it as soon as possible. Then you can pick up your car any time after 8 on Monday.
If any of this information is incorrect or you have any questions, please contact us immediately. Thank you for choosing our car hire agency and I hope you enjoy your car.
Best regards,
………………
Car hire agent
Card 22
1) You are a check-in attendant at the airport. Conduct a checking-in procedure with the passenger.
2) You are the Manager of the British Airways airline company. Write a memo to passengers explaining the checking-in procedure at the airport.
Процедура регистрации в аэропорту
Инструкции |
лексическое наполнение |
1. Поздоровайтесь и попросите пассажира показать билет и паспорт. |
Good morning! / Good afternoon! / Good evening! May I have your ticket and your passport? |
2. Узнайте, сколько у пассажира багажа. |
You can take this briefcase as hand luggage if it goes under the seat. Have you got any other baggage? |
3. Взвесьте багаж. |
Could you put your baggage on the scale? |
4. Если вес багажа превышает допустимую норму, попросите пасажира доплатить за перевес. |
Your baggage is a bit heavy. I’m afraid, you’ll have to pay an excess baggage charge. |
5. Назовите сумму, которую пассажир должен заплатить за перевес. |
The extra charge is $20 for each extra kilo that you have. |
6. Попросите пассажира показать визу. |
Do you have a valid visa? Can I see it? |
7. Узнайте, где пассажир хочет сидеть в самолете. |
Where would you like to seat? Smoking or non-smoking? Window or aisle seat? |
8. Верните пасажиру его билет и паспорт, дайте посадочный талон и назовите № выхода и время отправления. |
So that’s 18A. Here is your boarding pass, your ticket and passport that you’ll show again at the gate. We’ll be boarding at Gate 23 at 14.45. |
9. Предложите пассажиру подождать в зале ожидания, пока рейс не будет объявлен. Пожелайте счастливого полета. |
You can wait at the departure lounge until your flight is announced. Have a nice flight! |
Memo
From: To: |
Manager All passengers |
Date: Subject: |
September 5, 2007
Checking-in procedure |
british airways |
It is clear that some clarification of our checking-in procedure is needed.
For all domestic and European flights, check-in is 1,5 hours before departure. For international flights, check-in is 2 hours before departure. You must check-in within the recommended time before your departure.
Your baggage must be securely closed.
Every piece of your checked baggage must be labeled with your name and destination address.
Do not carry unidentified objects for other people.
You may carry your personal items as a cabin baggage. We recommend passengers to include important documents, cash, valuable items, medication and laptops in their cabin baggage.
Do not carry items which are considered a security risk in your cabin baggage.
The departure gates for British Airways flights close 10 minutes before the aircraft departure time and late arrivals at the gate may not be allowed to board.
Card 23
1) You are a customs officer at the airport. A passenger is going through the Customs. Conduct a customs inspection.
2) You are a customs inspector. Write a memo to passengers explaining the customs inspection procedure at the airport.