- •Процедура выезда из отеля
- •Бронирование тура
- •Бронирование номера для бизнес-клиента
- •Выбор места для проведения конференции
- •Прокат автомобиля
- •Процедура регистрации в аэропорту
- •Прохождение таможенного контроля
- •Разговор туроператора с менеджером отеля
- •Разговор туроператора с менеджером отеля
- •Предоставление информации о достопримечательностях
- •Предоставление информации о мерах предосторожности
- •Внесение изменений в бронирование тура
- •Бронирование столика в ресторане
- •Принятие трудного телефонного звонка
Прохождение таможенного контроля
инструкции |
лексическое наполнение |
1. Поздоровайтесь и спросите пассажира, откуда он прибыл. |
Good morning! / Good afternoon! / Good evening! Where have you just come from? |
2. Попросите у пассажира паспорт. |
Can I see your passport, please? |
3. Узнайте у пассажира, как долго он собирается находится в стране. |
How long are you coming to … for? |
4. Выясните причину приезда. |
On holiday or on business? |
5. Узнайте у пассажира, какой у него багаж. |
Is this all your luggage? Could you put it here, please? |
6. Спросите, есть ли у пассажира что-то, что нужно декларировать. |
Have you got anything to declare? Any spirits, wine, tobacco in excess of the duty-free allowance? |
7. Спросите, не везет ли пассажир какие-небудь подарки. Если да, спросите, где он их купил и попросите квитанцию. |
Are you bringing any gifts for anybody?
Was this bought in the duty-free shop, or…? Have you got the receipt for this…? |
8. Попросите пасажира открыть багаж и осмотрите его. |
Will you, please, open your bags? Would you let me to have a look in there? |
9. Скажите пасажиру, какую таможенную пошлину он должен оплатить. |
If you wait a minute I’ll tell you how much duty you must pay. |
Memo
From: To: |
Manager All passengers |
Date: Subject: |
September 5, 2007
Customs inspection procedure |
It is clear that some clarification of our customs inspection procedure is needed.
When you cross the border you must fill in a customs declaration. It's recommended to declare valuable items and money you bring with you.
During customs formalities at the border you may opt for the "green" channel or the "red" one. The "red" channel, where you will be asked for a completed customs declaration, is for passengers carrying over US $1000 in cash and / or goods to declare. Otherwise, you may go through the "green" channel.
There is also a list of prohibited items you cannot import or export. You can get more detailed information about it in the customs declaration.
Do not forget to keep all the receipts for purchases you have made in the country.
Card 24
1) You are a tour operator. You are going to interview a hotel manager to see if the hotel meets your company’s requirements. Decide exactly what requirements your company has before you start the interview. Invent any necessary information.
2) You are the Managing Director of the Hotel Sebastopol in France. You have decided that your countryside hotel can attract American tourists. You have seen the brochure of an American company and feel your hotel would be an ideal for inclusion. Write a letter to tour operator explaining in detail the attractions of your area, saying what your hotel has to offer (fishing, hiking, outdoor sports activities), and suggesting a time of the year when tourists might like to visit your hotel (summer). Don’t forget to describe shortly your hotel and suggest sending the brochure.
