- •Процедура выезда из отеля
- •Бронирование тура
- •Бронирование номера для бизнес-клиента
- •Выбор места для проведения конференции
- •Прокат автомобиля
- •Процедура регистрации в аэропорту
- •Прохождение таможенного контроля
- •Разговор туроператора с менеджером отеля
- •Разговор туроператора с менеджером отеля
- •Предоставление информации о достопримечательностях
- •Предоставление информации о мерах предосторожности
- •Внесение изменений в бронирование тура
- •Бронирование столика в ресторане
- •Принятие трудного телефонного звонка
Предоставление информации о достопримечательностях
инструкции |
лексическое наполнение |
1. Поздоровайтесь и предложите помощь. |
Good morning / Good afternoon. / Good evening. How can I help you? |
2. Выясните, какая именно информация необходима гостю. |
Yes, of course. What kind of information do you need exactly? |
3. Предоставьте гостю информацию об основных достопримечательностях вашого города. |
Let me see. How about visiting …? There is …. You must also see…. It doesn’t take much time. You’ll probably need about … to see it all. But you should get there early because there are always very long queues. |
4. Предоставьте гостю информацию об основных развлекательных заведениях вашего города. |
In the evening there are a lot of cafes and bars to go in our city. Why don’t you go to …? It’s famous for its … If you like …, you could also go to …. |
5. Предложите гостю брошюру с детальной информацией о достопримечательностях и с картой города. |
I recommend you to take this brochure. It has detailed information about all the main sights in our city and a map of the city that helps you not to lose your way. |
6. Завершите разговор. |
Not at all. Have a nice day! |
Dear Sir,
Thank you for your letter of 4th May enquiring about possible sightseeing in Zaporozhye.
To give you a clearer idea of it I enclose our latest leaflet with the detailed information about the main sights in Zaporozhye which I hope will be of some interest to you. You will notice that we offer a wide range of possibilities to go sightseeing in Zaporozhye. We can offer you … (describe any sights in Zaporozhye you like).
I look forward to hearing from you again.
Yours sincerely,
………………….
Travel Agent
Card 27
1) You are a travel agent. Answer the customer’s questions about various safety procedures.
2) You are a travel agent. You have received a letter from a potential customer enquiring about various safety procedures while traveling. Write a letter-answer to an enquiry describing main safety procedures. Invent any necessary information.
Предоставление информации о мерах предосторожности
Инструкции |
лексическое наполнение |
1. Поздоровайтесь и предложите помощь. |
Good morning / Good afternoon. / Good evening. How can I help you? |
2. Выясните, какая именно информация необходима клиенту. |
Yes, of course. What kind of information do you need exactly? |
3. Расскажите об общих мерах предосторожности при походе за покупками. |
You’ll find the city centers safe in any major cities. But you must take a few precautions. If you’re going shopping, I recommend that you use traveler’s cheque or credit cards, and keep them in an inside pocket. You shouldn’t take large amounts of cash. The markets are very crowded and lively but be aware of pickpockets. |
4. Расскажите о сохранности дорогих вещей. |
You shouldn’t attract attention to you by carrying and wearing expensive things. You’d better leave them in the hotel safe, and get a receipt for them. |
5. Расскажите о сохранности документов. |
You should make a photocopy of your passport, and make a note of your credit card numbers. |
6. Расскажите о правилах поведения при вождении автомобиля. |
If you are driving, you must keep your car doors locked at all the times. Avoid cross-country driving. |
7. Расскажите о том, какие районы города не следует посещать. |
Avoid walking around the poorer areas of the city that are not usually visited by tourists.
|
8. Расскажите о питании в незнакомом городе. |
I recommend eating only food that you know is freshly cooked and drinking bottled water. Don’t eat food that has been kept warm and drink tap water unless you know it’s safe. |
9. Завершите разговор. |
Not at all. I hope you have a nice travel. |
Dear Sir,
Thank you for your letter of 4th May enquiring about various safety procedures while traveling.
I’ll be pleased to answer your enquiry as far as I am concerned. There is no doubt that traveling around the world always involves some risk to your health and safety. However, by taking a few simple precautions, you can minimize this risk.
It’s necessary to note that if you’re going shopping, you’d better use traveler’s cheque or credit cards, and keep them in an inside pocket. You shouldn’t take large amounts of cash. As the markets are very crowded and lively you should be aware of pickpockets. You shouldn’t also attract attention to you by carrying and wearing expensive things. You’d better leave them in the hotel safe, and get a receipt for them.
Concerning your documents you should make a photocopy of your passport, and make a note of your credit card numbers.
I’d like to draw your attention that if you are driving, you must keep your car doors locked at all the times. In addition to this you should avoid driving around the poorer areas of the city that are not usually visited by tourists.
To give you a clearer idea of it I enclose our up-to-date brochure with the detailed information.
If you have any questions, please do not hesitate to contact us.
Yours sincerely,
………………….
Travel Agent
Card 28
1) You are a travel agent. A customer is calling you to make changes to his booking. Check his details and make changes.
2) You are a travel agent. The manager gives you the following instructions. Read them and write a fax-confirmation about making changes in the tour booking.
Could you send a fax to Mrs. White? Thank her for the tour booking and confirm the changes that she has made. So it’s a two-day Mount Cook National Park Tour for a group of 13, departing from Newmans Terminal at 8.20a.m. on Tuesday 24th March. The motel accommodation at Mount Cook is 5 double rooms and 1 triple room. Ask her to contact us, if she has any questions.