Разговор туроператора с менеджером отеля

T: Good afternoon! I am a tour operator of Worldbreaks International. I would like to interview you about your hotel to see if it meets our company’s requirements and to include it in our brochure.

M: Good afternoon! I’ll be glad to answer all your questions. And I hope our hotel meets all your requirements. So, let’s start. What exactly are you interested in?

T: Well, in addition to standard requirements in terms of rooms I would like to know about reservation and registration procedures.

M: Our hotel is very popular and you need to make a reservation soon at least for 2 weeks earlier. We also ask our guests to confirm their reservation in writing or by fax and to pay a deposit depending on the room rate. As for the registration procedure, it’s standard. But our guests can check in and check out at any time of the day.

T: But what do you do in the event of overbooking?

M: In the event of overbooking we try to provide an alternative hotel accommodation of a comparable standard.

T: We usually send tour groups with the representatives of our company. Do you provide a free accommodation for them?

M: Unfortunately, we don’t. But they can stay at our hotel at a discounted price. Usually 10-15% from the basic room rate.

T: Do you have any special facilities for handicapped visitors?

M: Certainly. Our hotel has lifts to all floors, special wide doors for wheelchair access, low level front desk, ramps at all stairs, hoists in bedrooms, notices in Braille. We also provide services of a resident nurse and a courtesy bus to the town centre.

T: Does your restaurant cater for special diet requirements of the customers?

M: Certainly. But they should make adequate notice because we need to make special arrangements.

T: Our company deals with the customers all over the world. Does your hotel provide interpretation and translation services?

M: Of course, we can offer our guests interpretation and translation services on the most international languages.

T: And what about your staff? Is it able to speak several foreign languages?

M: Certainly. We require from almost each member of staff to know at least 3 foreign languages.

T: Oh, it’s good. And the last question. What is your system of payment by guests?

M: Well, as a guest arrives at the hotel, we open an account for him. Staying at the hotel he can make use of all our facilities not paying for anything. When he checks out we give him a bill where everything is itemized: room, meals, telephone calls, the minibar, etc. So he pays for everything at once.

T: Ok, thank you. You were very helpful. Bye.

M: You are welcome. Bye.

Cards 25

Dear Sir

Having seen your new ‘Eurobreaks’ brochure, we are writing to inform you that we would be very interested in attracting your company to this area of France and to our hotel, in particular.

We are located in an area which we believe would be very popular with American tourists, but which is relatively unknown.

We manage to attract visitors from Canada and Australia but so far there are no American operators sending people to the area.

In addition to the beautiful countryside, we have fishing, hiking, and plenty of outdoor sports activities on offer. We find that our Australian and Canadian guests really appreciate the French countryside, particularly in summer. Our hotel is one of the largest in the region and boasts 130 rooms, all with en suite facilities. To give you a clearer idea of the hotel’s appearance, I enclose an up-to-date leaflet with full color illustrations.

Manager Director

Hotel Sebastopol

Card 26

1) You are a receptionist in your local hotel. A guest wants to go sightseeing in the city. Recommend the guest places to visit.

2) You are a travel agent. You have received a letter from a potential customer enquiring about sightseeing in Zaporozhye. Write a letter-answer to an enquiry describing main places of visit in Zaporozhye. Don’t forget to include a leaflet with the detailed information.