- •Tourism DestinationS Management
- •Kyiv 2014
- •Content
- •Introduction
- •Topic 1. Theoretical bases of tourism destinations formation and development Lecture Plan
- •Polarized growth in tourism
- •Tourism Destination concept Evolution of the definition “Tourist/Tourism Destination”
- •Development conditions and factors of destination
- •Theories of tourism destination development
- •The modern model of Tourist Destintion
- •Classification of leisure destinations based on their principal attractions
- •Classical Change Theory - The Life-Cycle Model
- •The Theory of Species Evolution
- •Punctuated Equilibrium model
- •Chaos Theory
- •Topic 2. Methodology of Tourist Destinations Management Research Lecture Plan
- •Objectives and research directions for tourism destinations
- •Scanning macro environment
- •Examples of macro-environment changes
- •Evaluating existing and potential tourism resources
- •Examples of Intangible resources
- •3. Assessing market trends and performance
- •4. Analysing competitiveness
- •Scale rating competition (Blank)
- •Methods of tourism destination studies
- •Innovation
- •Impact on local mobility
- •Phase 1 the diagnostic process
- •Topic 3. Tourism Destination Competitiveness Lecture Plan
- •The concept of tourism destination competitiveness Evolution of views on tourism destination competitiveness
- •Value chain of tourist destinations
- •Models of tourism destination competitiveness
- •Model of Destination Competitiveness and Sustainability (Ritchie and Crouch, 1993, 2000)
- •Travel & Tourism Competitiveness Index based on an initiative of the World Travel and Tourism Council (wttc)
- •Topic 4. Management of tourism destinations visitors’ consumer behavior Lecture plan
- •Consumer behavior of tourism destinations visitors. Behavior at different stages of the purchase and consumption
- •The main features of tourist behavior
- •Concept map for understanding tourist behaviour
- •I. The formation of touristic needs. Motivation
- •Decisions involved in choosing a destination
- •Factors influencing the destination decision
- •III. Tourists’ On-Site Experiences
- •IV. The customer satisfaction/dissatisfaction
- •The formation of loyalty to tourist destination
- •Motive factors and items
- •Trends in tourist`s consumer behavior Trends in travel motivation
- •Technological Changes in tourist`s consumer behavior
- •Modern tourist values
- •Specific models of market segmentation in tourism Types of tourists/travellers
- •Thirteen major emerging markets and changes in demand
- •Topic 5. Tourist Destinations planning Lecture Plan
- •Destination as an object of management
- •Strategic management objectives for destinations
- •Relationships between stakeholders in tourism
- •Public-private partnership in tourism destination management
- •Success factors in managing public-private partnerships in the tourist sector (unwto)
- •Destination management organizations (dmo), their levels
- •Destination Management Organisations levels
- •Topic 6. Tourist Destinations Marketing Lecture plan
- •The modern concept of tourism destination marketing
- •Marketing mix of tourism destination
- •Four destination product components
- •Applied areas of marketing research for the benefit of tourism destination Contribution of marketing research to destination marketing
- •Tourist destination Image and Brand Evolution of tourist destination image definition
- •Components of destination image and sample research procedures
- •Destination brand
- •Destination brand – Key points:
- •The difference between a destination product and a destination brand
- •Destination branding
- •Developing a branding strategy Branding Process
- •Brand Pyramid
- •Brand Wheel
- •Key challenges in developing and effectively applying a destination brand
- •Bringing the Brand to Life
- •Tourism destination Event marketing
- •Attraction
- •Image and Branding
- •Community
- •5.Tourism destination Internet Marketing Overview of the different e-marketing techniques at each stage of the ‘customer journey’
- •10 Key areas for action in e-marketing
- •1. Reach as many potential customers as possible
- •2. Maximise the lifetime value of customers, by maintaining the relationship via crm
- •3. Join the social networking revolution, facilitating user-generated content
- •4. Maintain high quality content
- •5. Create a compelling website experience
- •10. Ensure effective electronic distribution of information to visitors ‘en route’ and in the destination
- •Supporting technologies required to implement the ‘10 keys’
- •Organizational aspects of the tourism destinations marketing
- •Strategic marketing planning for tourist destination The key processes in determining a destination marketing plan are as follows:
- •Destination marketing planning process
- •Structure of the strategic marketing plan for Greece
- •Topic 7. Tourism Destinations in the context of the Sustainable Development Lecture plan
- •Environmental
- •12 Aims for sustainable tourism/ sustainable tourism development (unwto/unep)
- •The challenges of tourism destinations sustainable development
- •The general procedure that is commonly recommended for implementing sustainable tourism or sustainable development within a destination
- •Implement remedial actions where necessary • May require reassessment of st goals
- •Sustainable tourism strategy
- •Control of sustainable tourism Sustainable tourism indicators
- •Core wto Indicators of sustainable tourism (short list)
- •Bibliography
12 Aims for sustainable tourism/ sustainable tourism development (unwto/unep)
1) ECONOMIC VIABILITY
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2) LOCAL PROSPERITY
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3) EMPLOYMENT QUALITY
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4) SOCIAL EQUITY
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5) VISITOR FULFILMENT
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7) COMMUNITY WELLBEING
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8) CULTURAL RICHNESS
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9) PHYSICAL INTEGRITY
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10) BIOLOGICAL DIVERSITY
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11) RESOURCE EFFICIENCY
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12) ENVIRONMENTAL PURITY
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The challenges of tourism destinations sustainable development
A sustainable tourist destination is reached when environmental, community and economic values are balanced and resolved through collaboration and compromise to achieve a level and style of tourism that:
• protects and enhances the natural and built features upon which the tourism industry is based
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• is consistent with community values and aspirations both now and over the long term, and contributes to community development and well-being
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• is appropriately developed and marketed so that it is distinctive, competitive and synergetic, and with the flexibility to respond to market changes now and in the future
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• increases the contribution of tourism to the economy of regional destinations and promotes long-term industry viability
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• increases destination appeal, delivers on brand promise, increases repeat visitation and enhances the reputation of the destination resulting in increased yield from tourism
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Challenge 1: Reducing the seasonality of demand
This may require:
Adjusting target market selection towards non-seasonal markets (e.g. business tourism, non-family segments and certain niche markets)
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Innovative product development, packaging, events and promotion in the off-season
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Price differentials and incentives
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Joint working between service suppliers and operators to extend opening times
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Re-scheduling and spreading of school holidays.
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Encouraging employers to enable flexible leave taking.
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Challenge 2: Addressing the impact of tourism transport
This may require:
• Research, support and regulation leading to improvements in vehicle, aircraft and fuel technology and traffic management (including air traffic control)
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• Participation by the aviation sector in an EU emissions trading system, and encouragement of all international airlines to participate in similar systems.
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• Actively promoting carbon-offsetting schemes to travellers, with the support of operators.
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• Adjusting taxation and pricing mechanisms to reflect environmental cost.
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• Actively and creatively promoting alternative transport options (equally for the enjoyable experience they offer as well as for their low impact) and providing high quality information to tourists on them.
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• Investing in appropriate infrastructure and services (cycle trails, rail services, coach and car parking, etc.) using revenue from environmental taxes where appropriate.
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• Continuously improving integration between different types of transport service and ease of use by tourists.
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• Adjusting target markets and promotion towards more local and domestic source markets.
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• Encouraging fewer but longer holidays, while recognising that this goes against recent market trends.
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• Promoting attractions and activities within and around the destination rather than longer excursions.
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Challenge 3: Improving the quality of tourism jobs
Action should include:
• Strengthening the application of common standards in tourism training and mutual recognition of qualifications
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• Application of life-long-learning initiatives
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• Exchanging good practice in tourism training, removing language and other barriers to common uptake.
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• Integrating sustainability issues into mainstream tourism training and education.
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• Active promotion and PR work to stimulate response to tourism as a career and participate in training at all levels.
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Challenge 4: Maintaining and enhancing community prosperity and quality of life, in the face of change
In response to both types of change, careful destination planning and management is required to:
• Influence the scale, nature and location of development, to ensure that tourism is integrated with existing activities and that the community remains in balance.
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• Check that proposed new development is in line with market trends and future demand – for example, demand patterns in rural tourism are significantly different now than in the past.
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• Give priority to types of accommodation and facilities that reflect the special character of the destination, minimise environmental impact and deliver value to the community (economic and employment).
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• Maximise the proportion of income that is retained locally and other benefits to local communities, through strengthening local supply chains and promoting use of local produce, shops and other services by visitors.
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Challenge 5: Minimising resource use and production of waste
Other issues relating to efficient resource use and waste management include:
• Minimising energy consumption (for example in air-conditioning and heating) and encouraging the use of renewable sources and improved technology.
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• Promoting and facilitating the reduction, reuse and recycling of materials.
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• Water quality, including the efficient treatment of sewerage, avoiding discharge into marine and river environments. Greywater should be reused wherever possible.
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• Air quality, including conditions relating to traffic congestion.
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• Reducing and managing litter.
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Challenge 6: Conserving and giving value to natural and cultural heritage
Relevant action to address this includes:
• Being more prepared to use the tourism argument (as an economic driver) as a reason to fund the protection of nature and culture and prevent damaging change.
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• Appropriate designation of protected areas.
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• Strengthening the relationship between protected areas and local tourism interests, within the context of a sustainable tourism strategy and action plan.
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• Strengthening skills and tools available to protected areas, relating to development control, environmental management, visitor management, product development, information and interpretation, and monitoring.
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• Adopting visitor management plans to ensure that tourism does not damage natural and cultural resources.
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• Pursuing ways of increasing contributions to conservation and management from visitors, the tourism sector and other enterprises benefiting from tourism.
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• Supporting conservation activity, linked where appropriate to tourism, on individual sites and private land, including the restoration of heritage buildings and the maintenance of traditional landscapes and habitats.
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• Strengthening the development, interpretation and promotion of quality products and services based on natural and cultural heritage, including traditional crafts, local produce and other elements of local distinctiveness, as a component of the visitor experience.
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• Developing monitoring programmes to measure trends and impacts and facilitate adaptive management.
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Challenge 7: Making holidays available to all
Relevant action includes:
• Encouraging policies and actions to support social tourism at all levels.
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• Raising enterprise awareness of the size of the market and the economic advantages as well as social benefits.
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• Ensuring universal adherence to workers’ leave entitlement, safeguarding this aspect of social security guaranteed by the social model.
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• Improving information relevant to disabled people and under-privileged groups.
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• Encouraging a broad price range in tourism facilities and experiences
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• Pursuing specific schemes to facilitate and encourage holiday taking by people on low incomes, such as the holiday voucher systems run in some countries based on tax incentives and involving governments and operators.
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Challenge 8: Using tourism as a tool in global sustainable development
Relevant action include:
• Promoting equity in tourism development and travel, whereby all countries have the same right to develop tourism and citizens of all countries have an equal right to travel.
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• Encouraging aid programmes to recognise, and support, appropriate tourism development as a tool for sustainable development and poverty alleviation, and to work together and with international bodies on this.
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• Encouraging tour operators and investors in tourism services abroad to abide by sustainability principles and seek to benefit the environment and local communities in which they operate.
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• Promoting awareness by locals of responsible travel options and behaviour.
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• Sharing knowledge and good practice on sustainable tourism with other countries and regions of the world.
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