Самостійна робота №10

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Hotel services

Hotels are classified according to the hotel size, location, target markets, levels of service.

1. Size - Or number of rooms

Under 150 rooms

150 to 299 rooms

300 to 600 rooms

More than 600 rooms

2. Target Markets

Hotel target many markets and can be classified according to the markets they attempt to attract their guests. Common type of markets include business, airport, suites, residential, resort , timeshare , casino , and conference hotels .

Business Hotels: - These hotels are the largest group of hotel types and primarily for business travelers and usually located in downtown or business districts. Business travelers find these hotels attractive. Business hotels may include complimentary newspapers, morning coffee; free local telephone calls, Breakfast etc. In addition to these facilities like access to business center, personal computer, Wi-Fi and fax machines also provided to the guest.

Airport Hotels: - These types of hotels typically target business clients, airline passengers with overnight travel layovers or cancelled flights and airline personnel. Some hotels might give free transport between hotel and airport. Another attraction of these hotels is instead of charging the guest on a daily basis guest can also pay for their room on a hourly basis.

Suite Hotels: - These kind of hotels are the latest trend and the fastest growing segments in the hotel industry. Main attraction of these hotels is guestrooms with a living room and a separate bedroom. In exchange for more complete living room suite hotels generally have fewer and more limited public areas and guest services than other hotels . This also helps keep suite hotel's guestroom prices competitive in the market .Professionals such as accountants, lawyers, business men and executives find suite hotels particularly attractive as they can work and also entertain in an area besides the bedroom.

Conference Centers: - These type of hotels focus on meeting and conferences and overnight accommodation for meeting attendees. They also provide High quality audiovisual equipment’s, business services, flexible seating arrangements, flipchart etc. These hotels mostly located outside the metropolitan areas and have facilities like golf, swimming pools, tennis courts , fitness centers , spas etc.

Convention Centers: - Convention hotels are larger in size compared to conference centers and likely to have more than 1500 rooms. These hotels are huge and have sufficient number of guest rooms to house all the attendees of most conventions, even the size of the meeting rooms , ball rooms , exhibit rooms are quite huge .They usually cater to convention market for state , regional , national, and international associations .

3. Levels Of service

World class service: - These are also called luxury hotels; they target top business executives, entertainment celebrities, high- ranking political figures, and wealthy clientele as their primary markets. They provide upscale restaurants and lounges, concierge services and also private dining facilities. Guestrooms are oversized, heated and plush bath towels, large soaps bars , shampoo , shower caps and all amenities . Housekeeping services are given two times a day including turn-down service. Above all luxury hotels give personalized service to the guest and have a relatively high ration of staff members to guests.

Mid-Range Service: - Hotels offering mid-range service appeal it the largest segment of the travelling public. This kind of hotels does not provide elaborate service and have a adequate staffing. They also provide uniformed service, food and beverage room service, in room entertainment's and also Wi-Fi. Property may offer a specialty restaurant, coffee shop and lounge that cater to visitors as well as hotel guests. Types of guests who like to stay at these hotels are business people, individual travelers, and families. Rates are lower than luxury hotels as they provide fewer services, smaller rooms and a smaller range of facilities and recreational activities.

Economy / Limited Service: These hotels provide clean, comfortable, safe, inexpensive rooms and meet the basic need of guests. Economy hotels appeal primarily to budget minded travelers who wants a room with minimum services and amenities required for comfortable stay, without unnecessary paying additional cost for costly services. The cliental of these hotels include families with children, travelling business people, backpackers, vacationers’ retirees etc. These types of hotels might not offer food and beverage facilities.