Самостійна робота №11

Завдання:Прочитайте головні правила готельного сервісу. Складіть список “Hotel is obliged” та “Registered guests are obliged”

Main rules in hotels

1. The hotel is only authorized to accommodate properly registered guests. For this purpose, guests are to present their valid national ID card or passport, or any other valid proof of identity to the relevant hotel employee immediately upon arrival. The hotel is to issue guests with an accommodation card immediately upon registration, which will contain the name of the hotel, the name of the guest, the room number, the price for one night’s accommodation, the duration of the stay, and the time by which the room must be vacated on the last day of the stay, along with advice on keeping valuables in the hotel safe.

2. Upon arriving at the hotel, guests who are already being accommodated are obliged to prove their identity to a member of staff with a valid hotel card if requested to do so.

3. In special cases, the hotel may offer a guest accommodation other than that which has been arranged.

4. On the basis of a confirmed booking the hotel is obliged to accommodate a guest from 2.00 p.m. to 8.00 p.m. and it is obliged to reserve the room for the guest up to this time unless the booking stipulates otherwise.

5. The hotel may offer guests who ask to extend their stay a different room to the one in which they were originally accommodated.

6. The hotel is obliged for damage to items that have been taken into the hotel by or for an accommodated person.

8. The hotel is only obliged without limits for jewels, money or other valuables in the event that these items were accepted by the hotel for safekeeping or if they were damaged or lost as a result of the actions of a hotel employee.

9. The right to compensation for damage must be exercised at the hotel without undue delay, but no later that within 15 days of the aggrieved party learning of this damage.

10. Guests are to use their rooms for the agreed period. If the period of accommodation is not stipulated in advance, guests are to check out by 10.00 a.m. on the last day of their stay at the latest, and they are obliged to have vacated the room by this time. If a guest fails to do this, the hotel is entitled to bill him/her for another day’s stay

11. Guests may not move furnishings, or interfere with the electrical network or any other installations in the hotel rooms or on the premises of the hotel without the consent of the hotel management.

12. A guest may not use his or her own electrical appliances, which are not used for the guest’s personal hygiene (electric razors, massage devices, hairdryers, etc), in the hotel, and especially not in the hotel room.

13. Lounges and common rooms are available for receiving visitors. A guest may only receive visitors with the consent of the appropriate hotel employee during the period from 8.00 a.m. to 10.00 p.m. upon entering this visit in the visitors’ book at the reception area.

14. If the guest becomes ill or injured, the hotel is to ensure the provision of medical assistance or, as the case may be, to arrange for the guest to be taken to hospital.

15. Upon departing, guests are obliged to turn off all water faucets, as well as the lights in the room and its facilities, and to shut the door as they leave.

16. For security reasons, it is not appropriate to leave children under 10 years of age without adult supervision in the hotel room or other areas on the hotel premises.

17. Dogs and other animals can only be accommodated in the hotel on condition that their owner proves that they are healthy and pose no health risk. The cost of accommodating animals is billed according to the applicable price list.

18. Guests are to observe nighttime peace and quiet in the period from 10.00 p.m. to 7.00 a.m., i.e. they are not to disturb the other guests accommodated in the hotel.

21. Guests are obliged to pay for any damage they cause, if they are unable to prove that they are not responsible for this damage.