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Обучение деловому общению-пособие 2015.doc
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12 C) Listen to Part 3 of the recording and answer the questions.

1. When he’s gone to customers who want something fixed that he doesn’t know about.

  1. Books, manuals, PC magazines, the Internet – Microsoft websites and the manufacturers’ websites.

  2. None formally, but one lecturer gave the students some advice on where to look.

  3. It was full of mistakes so you had to check it against other books to make sure what was right.

  4. He’d like to do a degree some time but getting the time and the money to do this is difficult.

13) What questions might the interviewer have asked to obtain the information in italics?

1. How many subjects did you study in your first term?

2. How many days each week did you have classes?

3. What did you have on Monday morning?

4. Which day was a free day for home study?

5. Where / In which room did you have Systems Analysis on Wednesday?

6. What did you study on Thursdays?

7. When did Programming Happen?

8. How often did Communication take place?

9. Whose classes did you like most?

10. When did you have your lunch break?

Unit 2. Researching yourself

1A) Listening. Answer the questions.

1. To start looking for a new job.

2.Besause his company is too small to give him the experience he wants.

3. Coming up with new ideas and suggesting alternative solutions.

4. To speak Mandarin.

5. He is taking Mandarin lessons and listening to podcasts.

1B) Listen again and underline the personal characteristics in the box that best describe Federico.

flexible: I’m very adaptable. I don’t mind working late or at weekends, and I’ll have a go at anything…

creative: I’m also good at coming up with new ideas and suggesting alternative solutions; you used to stick notes with new ideas everywhere

disorganized: Your desk was such a mess and you never knew where anything was.

3) Match the personal characteristics to the questions.

1-f 2-c 3-e 4-d 5-b 6-a

6) Vocabulary. Why are these characteristics important in the workplace? Almost all employers want employees who will fit in with the rest of the team (team player), will help the company make money (results-focused), can think intelligently and come up with new ideas (dynamic), can meet deadlines under pressure (good organizational skills) and are willing to work long hours when necessary (flexible).

9) Vocabulary. Match the transferable skills (1-8) to the examples of professional behavior (a-h)

1-f 2-d 3-a 4-g 5-e 6-h 7-c 8-b

11) Add more to the list.

Some other qualities which could be added to the list: enthusiasm, good communication skills, reliability, punctuality, versatility, confidence, ability to work under pressure, ability to cope with routine work.

13) Which of the jobs above is most appropriate for him?

Charles Graham’s experience and qualifications mean he is more suited to the DTP operator position.