- •1.1 The life of a flight attendant
- •1. See the world at no cost to you
- •2. Meet awesome people
- •3. Broaden your mind and experiences
- •4. Loads of free time
- •5. Flexible ever-changing team and environment
- •9. Discounts everywhere
- •1. Away from home and family
- •Your accommodation, transportation and uniform will be taken care of
- •People will be admiringly staring at you and your colleagues when walking through airports
- •Staff travel
- •3. Health
- •4. Relationships
- •5. Holidays
- •1.2 Your prospect employer
- •1.2.1 Emirates Airlines
- •1.2.2 Etihad Airways
- •1.2.3 Qatar Airways
- •1.3 Who is hiring
- •1.4 Your worries and questions answered
- •2.1 Before the assessment
- •2.1.1 Creating your cv
- •Personal details Include
- •2. Professional experience
- •Include
- •3. Education
- •Include
- •4. Skills
- •5. References
- •Include
- •Important points about your cv
- •2.1.2 Application photos
- •Important points about your photographs
- •2.1.3 Online application
- •1. Introduction
- •2. Letter of application
- •3. Personal details
- •4. Education and training
- •5. Career history
- •6. References
- •7. Photographs
- •8. Submit application
- •1. Basic requirements questionnaire
- •2. Contact details
- •3. Cv Upload
- •4. Application Questions
- •5. Language Skills
- •6. Application confirmation
- •1. Personal details
- •2. Competency Questions
- •3. Virtual Interview Questions
- •4. Key skills
- •5. Attach cv
- •6. Required attachments
- •7. Application submission
- •Important points about your online application
- •Perfume
- •Handbag
- •2.2.2 How to be confident during the assessment day
- •2.2.3 Documents
- •2.2.4 Open Day
- •2.2.5 Cv Submission Day
- •2.2.6 Assessment Day
- •Video Interview
- •Introduce yourself
- •Introduce others
- •Important points about the first stage of the assessment day
- •2.2.6.3.1 Exercise 1 - Prioritization
- •Important
- •2.2.6.3.2 Exercise 2 - Customer service
- •Important
- •2.2.6.3.3 Exercise 3 - Team-building
- •Important
- •Important points about the group exercise
- •2.2.6.4.1 100 Missing Words Test advice
- •2.2.6.4.2 Reading and understanding test
- •Important points about your English Test
- •Important points about the Math Test
- •Important points about the assessment day
- •2.2.7. Final Interview
- •1. Tell me about yourself.
- •2. Why do you want to work for our airline?
- •3. Do you know anyone who works for us?
- •4. Why do you want to be a Flight Attendant?
- •5. What makes a good cabin crew?
- •What can you do for us that someone else can't?
- •What do you find most attractive about this position? What seems least attractive about it?
- •What is your definition of the cabin crew position.
- •9. What do you ultimately want to become?
- •10. What values will you bring to this company?
- •At what point in life did you choose this profession?
- •Tell me about your dream job.
- •Why do you think you would do well at this job?
- •14. Why are you leaving your present job?
- •What are the responsibilities of your current/last position?!
- •In your current/last position, what features do you like the most? The least?
- •What have you learned from the mistakes you made on the job?
- •18. How successful have you been so far?
- •20. What have you done in the past year?
- •Where would you like to be in your career five years from now?
- •What have you been doing since your last job?
- •Are you willing to put the interests of the organization ahead of your own?
- •What are the positive traits you don't have?
- •What skills or qualities you think are important for dealing effectively with customers? Provide an example of when you have displayed these.
- •25. Do you work better in a team or alone?
- •How would your friends or coworkers describe you?
- •Tell me about a time when you helped someone.
- •Tell me about a time you made a suggestion to improve business.
- •Tell me about the most fun you ever experienced on the job.
- •What techniques and tools do you use to keep yourself organized?!!
- •Give me an example of a time that you felt you went above and beyond the call of duty at work.!
- •What are the steps you follow to study a problem before making a decision?
- •Describe a time when your work was criticized.
- •Explain what has disappointed you most about a previous job?
- •What is your greatest failure, and what did you learn from it?!
- •If I were your supervisor and asked you to do something that you disagreed with, what would you do?
- •37. When were you most satisfied in your job?
- •Can you describe a time when you had to be flexible in your job?
- •Can you describe a situation when you had to take charge at the job?
- •Have you ever had a deadline?!
- •Describe a time you worked as part of a team and it failed due to one or a couple of people.
- •Give me an example of a time when you did not agree with your supervisor. What was it and what did you do?
- •Describe a time when you had to deal with conflicting demands.
- •44. Do you have any blind spots?
- •Describe a time you were faced with a customer of a different background and you had to change the way you communicated and behaved towards them.
- •Give me an example of a situation when you had to be diplomatic to your customer.
- •Give me an example of a situation when you had to say no to the customer.
- •Give me an example of a situation when you did something extra for your customer. What was it?
- •49. What are your strengths?
- •50. What are your weaknesses?
- •Tell me about a time when you had to deal with a co-worker who wasn’t doing his/her fair share of the work. What did you do and what was the outcome?
- •Give me an example of a time you did something wrong. How did you handle it?!
- •Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.!
- •Tell me about a time you misjudged a person.
- •What's the most difficult decision you've made in the last two years and how did you come to that decision?
- •Tell me about a challenge at work you faced and overcame recently.
- •How are you planning to establish credibility with the members of your team?
- •58. Tell me about a time you resolved a conflict.
- •Have you worked with someone you didn't like? If so, how did you handle it?
- •What sorts of people do you enjoy working with?
- •What is the kind of person you refuse to work with?
- •What kind of situation do you find stressful?
- •Would you say that you can easily deal with high pressure situations?
- •Describe a situation where you had to make a quick decision.
- •What do you enjoy the most about working with customers?
- •When could your customer service have been better?
- •Give an example of excellent customer service that you experienced as a customer.
- •Give an example of excellent customer service you provided.
- •How can you deal with an upset guest in the plane?
- •If I spoke to your boss, what would he say are your greatest strengths and weaknesses?
- •71. What do you expect from a supervisor?
- •Do you think a manager should be feared or liked?
- •What motivates you to do the best on the job?
- •If you had to choose one, would you consider yourself a big-picture person or a detail-oriented person?!!
- •75. How would you describe your work style?!
- •76. What is your communication style?
- •77. Do you like to work autonomously or collaboratively?
- •How do you like to work with your supervisor?
- •List five words that describe your character.
- •80. Do you plan your day?
- •81. What will you miss about your present job?!
- •What are you looking for in terms of career growth?
- •83. Who is your hero? Why?
- •Describe your motivation for going to the college or university you attended.
- •What is the most important thing you learned in school?
- •86. Why did you choose your major?
- •Your resume suggests that you may be over-qualified or too experienced for this position. What is your opinion?
- •How do you want to improve yourself in the next year?
- •If you had enough money to stop working right now, would you?
- •Do you have any language abilities that might assist you in performing this job?
- •Do you have any restrictions on your ability to travel?
- •92. Do you need additional training?
- •How will you be able to cope working such long shifts?
- •How long do you expect to work for us if hired?
- •What did you do to prepare for this interview?
- •How would you react if we asked you to change your appearance to fit in with our company?
- •Which is more important to you, the money or the work?
- •What advice would you give to someone who was applying to become Cabin Crew?
- •Are you applying for any other airlines? What if more than one airline offers you the job?
- •100. Why should we hire you?
- •101. Do you have any questions for me?
- •Important points about the Final Interview
- •2.3 After the assessment
- •2.3.1 Golden Call and Successful Candidate Email
- •2.3.2 Documents submission
- •2.3.3 Date of Joining (doj)
- •2.3.4 Documents to prepare for your departure
- •3.1 Family and friends
- •3.2 What to pack
- •3.3 New place called home
- •3.4 The training
Introduce others
You might be asked to sit at a table with 5-8 other people and introduce the person sitting next to you. This can be achieved by asking open questions to the other person, such as:
What is your name?
How old are you?
Where do you come +om?
What is your career background?
What is your educational background?
What was the last place you visited?
What is your favorite food?
Te$ me something funny about yourself.
Make the presentation not more than 4-5 sentences, use open body gestures, use the person's name often and smile. Address the other people sitting at the table, not the assessor.
©Copyright Kara Grand - How to Become a Flight Attendant
2.2.6.2 Reach test
This is a non-negotiable aspect of the selection process. At the assessment for Emirates and Qatar Airways, you will need to reach 212cm on your tip toes. When applying for Etihad the required arm reach is only 210cm.
Why the rule?
There is a lot of safety equipment located in the upper areas of the aircraft, in storage compartments. You need to be able to reach those. Also, you will need to close the passenger's overhead bins or reach the containers store in the galley (kitchen).
212cm (or 210cm) is the maximum height where the equipment is located.
When you have an emergency landing, or you have to take off in 2 minutes, you can not ask a colleague to reach it for you. The good news is that with practice, your arm reach can improve considerably, sometimes even with 2 or 3cm.
How to practice?
Measure 212 or 210cm and put a tape mark on your wall. If you are short, practice every day to reach the mark. You will get better and better at it. Practicing yoga also helps with your flexibility.
You will be asked to reach above the mark on the wall with one hand. If you have a hard time doing it or you are just at the limit, the assessors might ask you to reach the mark with both hands.
You can be on your tip toes and stretch as much as you can to reach it.
The first round of eliminations happen at this stage. People who made a good first impression and are able to reach the height mark will be offered to stay for the next round.
©Copyright Kara Grand - How to Become a Flight Attendant
Important points about the first stage of the assessment day
"Get to the location early (at least 30-45 minutes before the set time) and get to know the people you will be spending your day with.
"Be friendly with everybody. Do not sit shy in a corner. Try to strike a conversation with ice-breakers such as ‘I love your shoes!’, ‘Your lipstick fits you perfectly, where did you get it from?‘ or ‘Hi, my name is Kara.’
"Smile and be polite.
"Do not attempt to shake hands with the interviewer unless they initiate it.
Participate in all tasks enthusiastically, but without becoming the center of attention.
©Copyright Kara Grand - How to Become a Flight Attendant
2.2.6.3 The group exercise
Keep in mind the position you are interviewing for.
The ideal flight attendant is not a leader, nor a follower, but rather somebody who will take charge when the situation requires and step back when necessary. On top of it, be a wonderful team member all the time.
The perfect candidate will be able to understand that the aviation rules in regards to the safety and security of the aircraft, crew and passengers are rules that are not discussed or negotiated. These rules are there to be followed at all times.
A successful candidate will also be able to show an open-mind, flexibility and a can-do attitude.
This is the reason why we have a group exercise in place. A game is a fun way to see how people react truthfully. Some people come to the assessment with the thought that they can hide who they really are and become the model of cabin crew that they think the airline wants. Most likely, they will not be able to hold their act together for the full day. People will show their true colors during the group exercise.
The exercise is usually a scenario given to your group, a task to fulfill, a complaint to solve or a construction to build. We will go one by one to every one of these examples, however there is one very important thing to keep in mind: The result of the task is absolutely irrelevant! This may come as a shock, however there are other aspects that are observed during your exercise:
How you co-operate with others?
How do you express your concerns if you have any?
What is your conflict style?
How do you agree and how do you disagree?
Are a you a leader or a follower?
Are you enthusiastic or rather just sit quietly and let others be in charge?
©Copyright Kara Grand - How to Become a Flight Attendant
And yes, it is possible to establish all of the above just by observing you and your group mates build a tower with Lego. Do not forget that it is just a game, so do not take the game content too seriously!
After the introduction and the reach test, the remaining candidates will be divided in groups of 5-8 people and invited in the room by the interviewers for the group exercise.
©Copyright Kara Grand - How to Become a Flight Attendant