- •1.1 The life of a flight attendant
- •1. See the world at no cost to you
- •2. Meet awesome people
- •3. Broaden your mind and experiences
- •4. Loads of free time
- •5. Flexible ever-changing team and environment
- •9. Discounts everywhere
- •1. Away from home and family
- •Your accommodation, transportation and uniform will be taken care of
- •People will be admiringly staring at you and your colleagues when walking through airports
- •Staff travel
- •3. Health
- •4. Relationships
- •5. Holidays
- •1.2 Your prospect employer
- •1.2.1 Emirates Airlines
- •1.2.2 Etihad Airways
- •1.2.3 Qatar Airways
- •1.3 Who is hiring
- •1.4 Your worries and questions answered
- •2.1 Before the assessment
- •2.1.1 Creating your cv
- •Personal details Include
- •2. Professional experience
- •Include
- •3. Education
- •Include
- •4. Skills
- •5. References
- •Include
- •Important points about your cv
- •2.1.2 Application photos
- •Important points about your photographs
- •2.1.3 Online application
- •1. Introduction
- •2. Letter of application
- •3. Personal details
- •4. Education and training
- •5. Career history
- •6. References
- •7. Photographs
- •8. Submit application
- •1. Basic requirements questionnaire
- •2. Contact details
- •3. Cv Upload
- •4. Application Questions
- •5. Language Skills
- •6. Application confirmation
- •1. Personal details
- •2. Competency Questions
- •3. Virtual Interview Questions
- •4. Key skills
- •5. Attach cv
- •6. Required attachments
- •7. Application submission
- •Important points about your online application
- •Perfume
- •Handbag
- •2.2.2 How to be confident during the assessment day
- •2.2.3 Documents
- •2.2.4 Open Day
- •2.2.5 Cv Submission Day
- •2.2.6 Assessment Day
- •Video Interview
- •Introduce yourself
- •Introduce others
- •Important points about the first stage of the assessment day
- •2.2.6.3.1 Exercise 1 - Prioritization
- •Important
- •2.2.6.3.2 Exercise 2 - Customer service
- •Important
- •2.2.6.3.3 Exercise 3 - Team-building
- •Important
- •Important points about the group exercise
- •2.2.6.4.1 100 Missing Words Test advice
- •2.2.6.4.2 Reading and understanding test
- •Important points about your English Test
- •Important points about the Math Test
- •Important points about the assessment day
- •2.2.7. Final Interview
- •1. Tell me about yourself.
- •2. Why do you want to work for our airline?
- •3. Do you know anyone who works for us?
- •4. Why do you want to be a Flight Attendant?
- •5. What makes a good cabin crew?
- •What can you do for us that someone else can't?
- •What do you find most attractive about this position? What seems least attractive about it?
- •What is your definition of the cabin crew position.
- •9. What do you ultimately want to become?
- •10. What values will you bring to this company?
- •At what point in life did you choose this profession?
- •Tell me about your dream job.
- •Why do you think you would do well at this job?
- •14. Why are you leaving your present job?
- •What are the responsibilities of your current/last position?!
- •In your current/last position, what features do you like the most? The least?
- •What have you learned from the mistakes you made on the job?
- •18. How successful have you been so far?
- •20. What have you done in the past year?
- •Where would you like to be in your career five years from now?
- •What have you been doing since your last job?
- •Are you willing to put the interests of the organization ahead of your own?
- •What are the positive traits you don't have?
- •What skills or qualities you think are important for dealing effectively with customers? Provide an example of when you have displayed these.
- •25. Do you work better in a team or alone?
- •How would your friends or coworkers describe you?
- •Tell me about a time when you helped someone.
- •Tell me about a time you made a suggestion to improve business.
- •Tell me about the most fun you ever experienced on the job.
- •What techniques and tools do you use to keep yourself organized?!!
- •Give me an example of a time that you felt you went above and beyond the call of duty at work.!
- •What are the steps you follow to study a problem before making a decision?
- •Describe a time when your work was criticized.
- •Explain what has disappointed you most about a previous job?
- •What is your greatest failure, and what did you learn from it?!
- •If I were your supervisor and asked you to do something that you disagreed with, what would you do?
- •37. When were you most satisfied in your job?
- •Can you describe a time when you had to be flexible in your job?
- •Can you describe a situation when you had to take charge at the job?
- •Have you ever had a deadline?!
- •Describe a time you worked as part of a team and it failed due to one or a couple of people.
- •Give me an example of a time when you did not agree with your supervisor. What was it and what did you do?
- •Describe a time when you had to deal with conflicting demands.
- •44. Do you have any blind spots?
- •Describe a time you were faced with a customer of a different background and you had to change the way you communicated and behaved towards them.
- •Give me an example of a situation when you had to be diplomatic to your customer.
- •Give me an example of a situation when you had to say no to the customer.
- •Give me an example of a situation when you did something extra for your customer. What was it?
- •49. What are your strengths?
- •50. What are your weaknesses?
- •Tell me about a time when you had to deal with a co-worker who wasn’t doing his/her fair share of the work. What did you do and what was the outcome?
- •Give me an example of a time you did something wrong. How did you handle it?!
- •Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.!
- •Tell me about a time you misjudged a person.
- •What's the most difficult decision you've made in the last two years and how did you come to that decision?
- •Tell me about a challenge at work you faced and overcame recently.
- •How are you planning to establish credibility with the members of your team?
- •58. Tell me about a time you resolved a conflict.
- •Have you worked with someone you didn't like? If so, how did you handle it?
- •What sorts of people do you enjoy working with?
- •What is the kind of person you refuse to work with?
- •What kind of situation do you find stressful?
- •Would you say that you can easily deal with high pressure situations?
- •Describe a situation where you had to make a quick decision.
- •What do you enjoy the most about working with customers?
- •When could your customer service have been better?
- •Give an example of excellent customer service that you experienced as a customer.
- •Give an example of excellent customer service you provided.
- •How can you deal with an upset guest in the plane?
- •If I spoke to your boss, what would he say are your greatest strengths and weaknesses?
- •71. What do you expect from a supervisor?
- •Do you think a manager should be feared or liked?
- •What motivates you to do the best on the job?
- •If you had to choose one, would you consider yourself a big-picture person or a detail-oriented person?!!
- •75. How would you describe your work style?!
- •76. What is your communication style?
- •77. Do you like to work autonomously or collaboratively?
- •How do you like to work with your supervisor?
- •List five words that describe your character.
- •80. Do you plan your day?
- •81. What will you miss about your present job?!
- •What are you looking for in terms of career growth?
- •83. Who is your hero? Why?
- •Describe your motivation for going to the college or university you attended.
- •What is the most important thing you learned in school?
- •86. Why did you choose your major?
- •Your resume suggests that you may be over-qualified or too experienced for this position. What is your opinion?
- •How do you want to improve yourself in the next year?
- •If you had enough money to stop working right now, would you?
- •Do you have any language abilities that might assist you in performing this job?
- •Do you have any restrictions on your ability to travel?
- •92. Do you need additional training?
- •How will you be able to cope working such long shifts?
- •How long do you expect to work for us if hired?
- •What did you do to prepare for this interview?
- •How would you react if we asked you to change your appearance to fit in with our company?
- •Which is more important to you, the money or the work?
- •What advice would you give to someone who was applying to become Cabin Crew?
- •Are you applying for any other airlines? What if more than one airline offers you the job?
- •100. Why should we hire you?
- •101. Do you have any questions for me?
- •Important points about the Final Interview
- •2.3 After the assessment
- •2.3.1 Golden Call and Successful Candidate Email
- •2.3.2 Documents submission
- •2.3.3 Date of Joining (doj)
- •2.3.4 Documents to prepare for your departure
- •3.1 Family and friends
- •3.2 What to pack
- •3.3 New place called home
- •3.4 The training
2.1 Before the assessment
2.1.1 Creating your cv
Your CV is a very important step. You need to create a simple, easy to read CV that will set you apart from the other candidates. During the Open Day especially, there will be hundreds of people showing up and hoping for a chance. The assessors have only a minute to go through a CV, so you must make sure that the relevant information is there, visible and on the subject. Think of the assessors as clients in your shop. You have to make sure that your prime merchandise is in the front, attractive and visible.
Even if you have relevant experience, presenting it in a non-attractive manner might diminish your chances of you CV being short-listed for the Assessment Day.
Let’s start with what your CV should include.
Personal details Include
✓Full name (First name then family name)
✓Home address (Street, number, city, country) ✓E-mail address (name@mail.com)
✓Telephone number (mobile phone, including the country code)
More personal details will be asked from you when you apply online, however they are not necessary to be included in the
CV.
Do NOT include
!Date of birth
!Religion
!Nationality
!Marital status
!Political affiliation
©Copyright Kara Grand - How to Become a Flight Attendant
!Name of your parents
Email addresses that contain nicknames such as angel_girl4u@mail.com or me_spiderman1995@mail.com
EXAMPLE
Anna Parker
anna.parker@mail.com
386 Bleecker Street, 10012 New York, NY, U.S.A
+1 946 111 2233
2. Professional experience
In reverse chronological order, start with your latest job.
Include
✓Period of time you worked at that specific job (month and year)
✓Name of the company and location
Job title
Job description (in 3-4 bullet points) ✓Outstanding results (if you had any)
Do NOT include
!the names of your boss
!your salary
!how many hours per week you work
*If you do not have any professional experience or very little experience, it is acceptable to start your CV by listing your academic achievements.
If you not sure how to translate your experience into professional customer service descriptions, see the following list of common jobs and their description. For every job below, you will find more than 3-4 bullet points. Just choose the ones that are applicable to what you did.
©Copyright Kara Grand - How to Become a Flight Attendant
Hostess
Organize the seating chart and manage reservations.%
Greet guests, escort them to their table and present menus.
Inform the waiting staff when the customers are seated.% %
Ensure cleanliness of the menus, dining room, entryway and bathrooms.
Bid farewell to all of the guests.
Check customer satisfaction.
Waitress
Escort customers to their tables.
Present menus to customers, answer questions about menu items and make recommendations upon request.
Describe and recommend wines.
Take orders for food and beverages and serve them.
Prepare and serve specialty dishes as required.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Ensure the bill is correct and the payment is made.
Bartender
Greet the guests, accommodate to their needs and serve them with the utmost respect and professionalism.
Make customers feel welcome, secure, and relaxed.
Quickly take a guest's order, prepare the order and complete the transaction in a swift and precise manner.
Keep work area clean.
Reinforce a practice of responsible service.
Maintain a cheerful and upbeat attitude.
Cashier
• Greet and acknowledge every customer.
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Maintain outstanding standards of product knowledge.
Maintain awareness of all promotions and advertisements.
Accurately and efficiently ring on registers and maintain all cash and media at the registers.
Communicate customer requests to management.
Enter all media from register into the tally program.
Maintain orderly appearance of register area and supplies stocked.
Shop Assistant
Be attentive to customers’ needs.
Give information about the features, quality and availability of different products.
Help customers find products they are looking for in the shop.
When necessary, be able to give in-depth technical advice about products.
Arrange orders and deliveries of stock.
Advise the customer of information relating to their purchase, such as warranty or product care.
Make the customer aware of any special offers.
Make sure that all stock is on display.
Sales Assistant
Assist customers in locating merchandise and answering questions concerning general merchandise.
Demonstrate use of merchandise upon request.
Stock shelves, counters or tables with merchandise.
Process payment following established procedures for different types of transactions.
Count and balance cash register and receipts.
Check inventory periodically and place orders with sales representative.
©Copyright Kara Grand - How to Become a Flight Attendant
Check inventory listing with actual inventory on shelf and report discrepancies to supervisor.
Train new sales staff in basic operations and procedures.
Clean shelves, counters or tables.
Nurse
Provide direct care and promote comfort to patients.
Promote healthy lifestyle.
Interpret medical information to the patient.
Provide emotional, intellectual and psychologic support.
Plan, give direction, develop staff and monitor operations.
Represent both staff and administrations as needed .
Work together with the doctor.
Fitness Instructor
Assess the needs and capabilities of individuals through fitness assessment procedures.
Provide instruction in a variety of fitness activities including non-gym related activities.
Liaise with doctors, physiotherapists, dietitians and other health professionals to develop fitness programs for clients.
Help people set and achieve their fitness targets.
Complete inductions to show people how to use equipment in the gym.
Supervise use of equipment while making sure that exercise is completed properly.
Run group classes.
Work individually with private clients
Be informed of developments in health and exercise practice.
Keep fit.
©Copyright Kara Grand - How to Become a Flight Attendant
Spa Therapist
Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
Actively promote the spa and the services available.
Handle guests’ questions and concerns professionally and courteously and provide accurate and immediate responses.
Provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated and by treating all clients with individual attention.
Attend to greeting, update records, consultations, refreshments and immediate handling of complaints.
Ensure all therapist administration is completed at the end of each day (guest records, stock lists and updates of the log book).
Ensure rooms are kept clean and tidy according to health and safety standards.
Monitor status of all equipment.
Restock products in the treatment rooms.
Participate in ongoing training programs.
Continually expand range of treatments qualified to deliver.
Kindergarten teacher
Responsible for leading students through creative play and hands-on activities.
Plan lessons according to the state curriculum and assess students, tailoring their lessons according to the different abilities of children in the classroom.
Conduct parent-teacher conferences.
Sponsor after-school clubs or sports teams.
Plan, set and evaluate grade test, exams and assignments.
Supervise student conduct during class and breaks.
©Copyright Kara Grand - How to Become a Flight Attendant
Understand the diverse background students come from, their strength, weakness and areas of interest.
Resolve conflict among students by encouraging positive debate.
Adjust teaching styles to meet individual needs of students.
Carry out relevant administrative duties.
Communicate effectively with parents about their children's development.
Ensuring that the health and safety of children and staff is maintained at all times, both inside and outside the classroom environment.
Hotel Front Desk
Greet guests with a smile and answer their questions as required.
Count and verify cash, shift activity, keys and gift certificates with departing shift.
Print updated in-house, arrival, departure and room status reports.
Check all unresolved departures.
Review service requests for arrivals.
Complete welcome calls.
Clean and tidy front desk area.
Work directly with concierge staff.
Arrange guest travel and transportation (airport, tours,etc).
Calculate final bills and receive payment.
Handle direct calls from guests.
Receive and send emails regarding bookings, reservations or transport.
Secretary/Administrative Assistant/Personal Assistant
• Prepare and manage correspondence, reports and documents.
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Organize and coordinate meetings, conferences and travel arrangements.
Take,type and distribute minutes of meetings.
Implement and maintain office systems.
Maintain schedules and calendars.
Arrange and confirm appointments.
Organize internal and external events.
Handle incoming mail and other material.
Set up and maintain filing systems, work procedures and databases.
Communicate verbally and in writing to answer inquiries and provide information.
Coordinate the flow of information both internally and externally.
Operate office equipment.
Manage office space.
Public Relations Assistant
Support public relations staff within an organization (advertising and marketing initiatives, scheduled public events and news releases).
Maintain the executives' schedules, coordinating meetings and travel arrangements, prepare related reports and presentations, create promotional materials, as well as other administrative duties as needed.
Work closely with account coordinators and account managers to fulfill client needs.
Actively promote openings and events using press releases and media outlets (newspaper, radio, magazine, internet).
Work with individual clients.
Active involvement to promote the company via social media: Facebook, Twitter, Tumblr, Flickr, and You Tube.
©Copyright Kara Grand - How to Become a Flight Attendant
Real Estate Agent
Provide clients with the best deals on properties while meeting their specific needs.
Communicate with potential clients to determine what kind of property they are looking for.
Prepare advertisements for open houses and listings and set appointments.
Prepare properties for sale.
Serve as a mediator between buyers and sellers.
Prepare necessary legal documents when an agreement has been made between the two parties.
Offer guidance to clients about the prices in market, mortgage aspects, legal procedures and other requirements.
Cabin Crew
Comply with the airline's safety and emergency procedure.
Perform on-board equipment checks.
Provide personalized and graceful service to the guests as underlined in the company’s standard service flow.
Achieve customer service excellence by maintaining open and effective communication with the passengers.
Report any concerning matters to the Senior Crew.
EXAMPLE
2008-present% % % ABC Airline% % New York, U.S.A Cabin Manager
Supervise a team of 8-14 flight attendants through all stages of the flight.
Perform on-board coaching and conduct performance management assessments when necessary.
Ensure the highest level of customer service and satisfaction is achieved on every flight.
Received 27 letters of commendation from guests and colleagues.
©Copyright Kara Grand - How to Become a Flight Attendant