- •1.1 The life of a flight attendant
- •1. See the world at no cost to you
- •2. Meet awesome people
- •3. Broaden your mind and experiences
- •4. Loads of free time
- •5. Flexible ever-changing team and environment
- •9. Discounts everywhere
- •1. Away from home and family
- •Your accommodation, transportation and uniform will be taken care of
- •People will be admiringly staring at you and your colleagues when walking through airports
- •Staff travel
- •3. Health
- •4. Relationships
- •5. Holidays
- •1.2 Your prospect employer
- •1.2.1 Emirates Airlines
- •1.2.2 Etihad Airways
- •1.2.3 Qatar Airways
- •1.3 Who is hiring
- •1.4 Your worries and questions answered
- •2.1 Before the assessment
- •2.1.1 Creating your cv
- •Personal details Include
- •2. Professional experience
- •Include
- •3. Education
- •Include
- •4. Skills
- •5. References
- •Include
- •Important points about your cv
- •2.1.2 Application photos
- •Important points about your photographs
- •2.1.3 Online application
- •1. Introduction
- •2. Letter of application
- •3. Personal details
- •4. Education and training
- •5. Career history
- •6. References
- •7. Photographs
- •8. Submit application
- •1. Basic requirements questionnaire
- •2. Contact details
- •3. Cv Upload
- •4. Application Questions
- •5. Language Skills
- •6. Application confirmation
- •1. Personal details
- •2. Competency Questions
- •3. Virtual Interview Questions
- •4. Key skills
- •5. Attach cv
- •6. Required attachments
- •7. Application submission
- •Important points about your online application
- •Perfume
- •Handbag
- •2.2.2 How to be confident during the assessment day
- •2.2.3 Documents
- •2.2.4 Open Day
- •2.2.5 Cv Submission Day
- •2.2.6 Assessment Day
- •Video Interview
- •Introduce yourself
- •Introduce others
- •Important points about the first stage of the assessment day
- •2.2.6.3.1 Exercise 1 - Prioritization
- •Important
- •2.2.6.3.2 Exercise 2 - Customer service
- •Important
- •2.2.6.3.3 Exercise 3 - Team-building
- •Important
- •Important points about the group exercise
- •2.2.6.4.1 100 Missing Words Test advice
- •2.2.6.4.2 Reading and understanding test
- •Important points about your English Test
- •Important points about the Math Test
- •Important points about the assessment day
- •2.2.7. Final Interview
- •1. Tell me about yourself.
- •2. Why do you want to work for our airline?
- •3. Do you know anyone who works for us?
- •4. Why do you want to be a Flight Attendant?
- •5. What makes a good cabin crew?
- •What can you do for us that someone else can't?
- •What do you find most attractive about this position? What seems least attractive about it?
- •What is your definition of the cabin crew position.
- •9. What do you ultimately want to become?
- •10. What values will you bring to this company?
- •At what point in life did you choose this profession?
- •Tell me about your dream job.
- •Why do you think you would do well at this job?
- •14. Why are you leaving your present job?
- •What are the responsibilities of your current/last position?!
- •In your current/last position, what features do you like the most? The least?
- •What have you learned from the mistakes you made on the job?
- •18. How successful have you been so far?
- •20. What have you done in the past year?
- •Where would you like to be in your career five years from now?
- •What have you been doing since your last job?
- •Are you willing to put the interests of the organization ahead of your own?
- •What are the positive traits you don't have?
- •What skills or qualities you think are important for dealing effectively with customers? Provide an example of when you have displayed these.
- •25. Do you work better in a team or alone?
- •How would your friends or coworkers describe you?
- •Tell me about a time when you helped someone.
- •Tell me about a time you made a suggestion to improve business.
- •Tell me about the most fun you ever experienced on the job.
- •What techniques and tools do you use to keep yourself organized?!!
- •Give me an example of a time that you felt you went above and beyond the call of duty at work.!
- •What are the steps you follow to study a problem before making a decision?
- •Describe a time when your work was criticized.
- •Explain what has disappointed you most about a previous job?
- •What is your greatest failure, and what did you learn from it?!
- •If I were your supervisor and asked you to do something that you disagreed with, what would you do?
- •37. When were you most satisfied in your job?
- •Can you describe a time when you had to be flexible in your job?
- •Can you describe a situation when you had to take charge at the job?
- •Have you ever had a deadline?!
- •Describe a time you worked as part of a team and it failed due to one or a couple of people.
- •Give me an example of a time when you did not agree with your supervisor. What was it and what did you do?
- •Describe a time when you had to deal with conflicting demands.
- •44. Do you have any blind spots?
- •Describe a time you were faced with a customer of a different background and you had to change the way you communicated and behaved towards them.
- •Give me an example of a situation when you had to be diplomatic to your customer.
- •Give me an example of a situation when you had to say no to the customer.
- •Give me an example of a situation when you did something extra for your customer. What was it?
- •49. What are your strengths?
- •50. What are your weaknesses?
- •Tell me about a time when you had to deal with a co-worker who wasn’t doing his/her fair share of the work. What did you do and what was the outcome?
- •Give me an example of a time you did something wrong. How did you handle it?!
- •Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.!
- •Tell me about a time you misjudged a person.
- •What's the most difficult decision you've made in the last two years and how did you come to that decision?
- •Tell me about a challenge at work you faced and overcame recently.
- •How are you planning to establish credibility with the members of your team?
- •58. Tell me about a time you resolved a conflict.
- •Have you worked with someone you didn't like? If so, how did you handle it?
- •What sorts of people do you enjoy working with?
- •What is the kind of person you refuse to work with?
- •What kind of situation do you find stressful?
- •Would you say that you can easily deal with high pressure situations?
- •Describe a situation where you had to make a quick decision.
- •What do you enjoy the most about working with customers?
- •When could your customer service have been better?
- •Give an example of excellent customer service that you experienced as a customer.
- •Give an example of excellent customer service you provided.
- •How can you deal with an upset guest in the plane?
- •If I spoke to your boss, what would he say are your greatest strengths and weaknesses?
- •71. What do you expect from a supervisor?
- •Do you think a manager should be feared or liked?
- •What motivates you to do the best on the job?
- •If you had to choose one, would you consider yourself a big-picture person or a detail-oriented person?!!
- •75. How would you describe your work style?!
- •76. What is your communication style?
- •77. Do you like to work autonomously or collaboratively?
- •How do you like to work with your supervisor?
- •List five words that describe your character.
- •80. Do you plan your day?
- •81. What will you miss about your present job?!
- •What are you looking for in terms of career growth?
- •83. Who is your hero? Why?
- •Describe your motivation for going to the college or university you attended.
- •What is the most important thing you learned in school?
- •86. Why did you choose your major?
- •Your resume suggests that you may be over-qualified or too experienced for this position. What is your opinion?
- •How do you want to improve yourself in the next year?
- •If you had enough money to stop working right now, would you?
- •Do you have any language abilities that might assist you in performing this job?
- •Do you have any restrictions on your ability to travel?
- •92. Do you need additional training?
- •How will you be able to cope working such long shifts?
- •How long do you expect to work for us if hired?
- •What did you do to prepare for this interview?
- •How would you react if we asked you to change your appearance to fit in with our company?
- •Which is more important to you, the money or the work?
- •What advice would you give to someone who was applying to become Cabin Crew?
- •Are you applying for any other airlines? What if more than one airline offers you the job?
- •100. Why should we hire you?
- •101. Do you have any questions for me?
- •Important points about the Final Interview
- •2.3 After the assessment
- •2.3.1 Golden Call and Successful Candidate Email
- •2.3.2 Documents submission
- •2.3.3 Date of Joining (doj)
- •2.3.4 Documents to prepare for your departure
- •3.1 Family and friends
- •3.2 What to pack
- •3.3 New place called home
- •3.4 The training
2.2.6.3.3 Exercise 3 - Team-building
HIGHLIGHTS
This is an exercise in which the following capabilities are assessed:
planning and thinking ahead
explaining a personal point of view in a simple and concise manner
working as part of the group
respecting the boundaries of your position in a group
accepting opinions from the group members
agreeing and disagreeing in a constructive manner
respecting the set timing
Your group needs to build a construction from the materials provided.
SCENARIO
Your goal is to build the tallest structure that you can with
the materials provided.
Rules:
The structure you build must be self-standing.
You must use all the materials in the set.
You cannot use any other materials.
You can do anything you want with the materials.
Materials are:
8 sheets of paper, 3 crayons, 1 roll of tape, 10 paper clips, 1 stick glue, 10 playing cards, 3 chopsticks.
You will be judged based on the height, design and stability of your construction.
You have 20 minutes to complete the task.
©Copyright Kara Grand - How to Become a Flight Attendant
HOW TO HANDLE THE EXERCISE
This exercise requires the group to be organized and be able to build a complex structure. As not all the group members will be able to build in the same time, the best approach is that the group is divided into smaller groups, each responsible for one part of the task.
It is important that your group talks about how you will be able to achieve a tall, free standing construction using the materials provided. You need a plan!
Once again, the group leader will take charge and suggest a way to start the exercise. This is done verbally, by saying 'Should we first discuss how are we going to handle the construction before we actually start the work?'
The team should be divided into the following groups: the time-keeper, the planning team, the actual construction team and the person who will make the presentation at the end.
If you are the group leader, ask volunteers for different tasks: 'Who would like to keep the time?', 'Who would like to be part of the construction team?' or 'Who would like to prepare the materials?'
If you are not the group leader, then volunteer for that part of the project that interests you the most and will be good at. There is no position more important than the other.
Important
"Do not take over the exercise.
Stick to what you volunteered or what you have been assigned.
"Voice your opinion but do not be the only one talking. "Do not be silent and reserved.
"Make sure that you present your point of view, but then allow other people to debate it.
©Copyright Kara Grand - How to Become a Flight Attendant
"If there is somebody else who is taking charge and does not allow other people to participate, just make sure your voice is heard at least once.
"Do not talk just for the sake of talking. Make sure you have a point.
"Be realistic.
"Smile at your team members, but don't overdo it.
"Do not look at the assessors to read from their faces how you are doing.
LANGUAGE TO USE
Guide yourself from the following examples as to the type of language to use:
• When expressing an opinion
I believe we should start by thinking about what we can do with each material. For example, we can keep the chopsticks and crayons at the end to add height to our construction. What do you think?
• When not agreeing with a team member
I see how using a$ the paper clips to make the base wi$ make it sturdy, but we get a higher score if our construction has a good height. Can we find a way to save some of the paper clips to use for adding elements to make the construction higher?
• When keeping the time
Everybody, I just want remind you that we have 5 minutes le%.
• When being a part of the planning team
So we agreed that we wi$ build a base +om the glued playing cards and we wi$ add height with ro$ ed sheets of paper, crayons and chopsticks. Should we hand it over to the construction team?
• When being part of the construction team
The base made out of playing cards is not stable enough. We should use 2 crayons to stabilize it. What do you think?
©Copyright Kara Grand - How to Become a Flight Attendant
FINAL NOTES
The construction that you make will be a unique piece. 100 different teams will have 100 different constructions, so there is no right or wrong way to build the tower.
What is extremely important when participating in this exercise is how you deal with your team members and what can be achieved by team effort.
Have a plan before you start building and make sure that everybody in the team has something to do. Even if you are not the team leader, if you see that somebody has been left out, then just try to get them involved. You will score great points with that.
How you communicate with each other is also a critical point to consider. Can you make yourself understood by the rest of the group? Do you have a good point when starting up a conversation? Are you able to let go when your opinion is not well received by the group?
The key word for this exercise is COLLABORATION. The task can only be achieved by joint effort. Work together!
SIMILAR EXERCISES
You are divided into two groups. Each group is given a bag of materials. You can exchange the materials with the other team. Your task is to build a free standing construction of at least 1m in height.
When the group exercise is over, you will go on a break while the assessors decide which candidates will go though to the next stage of the Assessment Day.
©Copyright Kara Grand - How to Become a Flight Attendant