- •Содержание
- •10 Modern Trends in Hospitality Industry
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions.
- •10 Modern Trends in Hospitality Industry
- •Providing healthy food
- •Extreme sports
- •Questions
- •Green sustainable tourism and hospitality
- •Low budget tourism
- •Providing wellness service
- •Questions
- •Innovative technology
- •Social media promotion
- •Questions
- •Sharing economy
- •Questions
- •Complete the sentences with the words from the text.
- •Match the words with their definitions.
- •Wellness tourism
- •Complete the text with the words from the box.
- •Explain in what way wellness tourism is different from medical tourism.
- •Render the text into English.
- •Watching & Listening
- •Watch the video “Wellness Tourism” and answer the questions.
- •What have you learnt about wellness tourism? Why do you think it is so popular nowadays? AirBnB & CouchSurfing
- •Complete the text with the words from the box.
- •What is AirBnB?
- •Render the text into English.
- •Complete the text with the -ing form or infinitive of the verbs in brackets.
- •Watching & Listening
- •Watch the video “What is CouchSurfing?” and role play the conversation.
- •Render the text into English.
- •What alternative kinds of accommodation can be recommended to those people who don’t feel like staying in a hotel? What are pros and cons of each type? Uber Watching & Listening
- •Travis Kalanick and Garret Camp founded Uber in 2009. So what exactly is Uber? Watch a video and find out.
- •Complete the sentences with missing information from the video.
- •Sharing economy Watching & Listening
- •Watch the video “What is sharing economy” and complete the text with the words from the box.
- •What is the sharing economy?
- •Render the text into English.
- •Project Work
- •Make a PowerPoint presentation about the forms of sharing economy.
- •Reading
- •Read and translate the text about e-booking. The Advantages of Online Reservations
- •Convenience
- •Changes and Cancelations
- •Customer Reviews
- •Here is the standard algorithm for online hotel booking:
- •The advantages of booking hotels online
- •Speak about the advantages of e-booking both for guests and hotels. Watching & Listening
- •What does the hotel room of the future look like? What innovative hotel concepts and solutions meet the challenges of a changing world? Watch the video “Future Hotel” and find out.
- •Watch the video again and choose the correct answer.
- •Complete the text with the words from the box.
- •Project work
- •Writing
- •Self-check
- •International hotel chains in Russia
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions. Russian hospitality market trends
- •Questions
- •Questions
- •Questions
- •Five-star hotels
- •Four/three star hotels
- •Questions
- •Bed & Breakfast, guest houses and mini hotels
- •Questions
- •Questions
- •Hostels
- •Questions
- •Decide if the following statements are true or false.
- •Complete the sentences with the information from the text.
- •Match the words with their definitions.
- •Complete the sentences with a suitable word. Put the verbs in the correct form.
- •Income (n) revenue (n)
- •Read the descriptions of guest houses and hostels. In what way do they similar to and differ from hotels? Guest houses
- •Hostels
- •Translate the sentences.
- •Speak about Russian hospitality market trends. Project Work
- •International hotel chains in Russia Reading
- •Read and translate the text.
- •Are you good at remembering figures? Try this test and check.
- •Choose the best headline for the article.
- •Complete the sentences with prepositions.
- •Translate into English.
- •Moscow hotel market
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text about Moscow hotel market. Moscow hotel market
- •Western-style Hotels
- •Work in pairs. Ask and answer questions about the Moscow hotel market.
- •Read the interview with Andrew Smirnov, Director of Sales and Marketing, Moscow Marriott Hotel about the main trends in the Moscow hotel industry.
- •Vocabulary Practice
- •Study the dictionary descriptions of the following word and word combinations and translate the examples.
- •Complete the sentences with a suitable word or word combination from the box.
- •Project Work
- •Reading
- •Watching & Listening
- •Watch the video “Moscow out: three-star hotels” and complete the table.
- •Complete the descriptions of three-star hotels with suitable words and word combinations from the box. Red Zarya
- •Kitai Gorod Hotel
- •The Maxima Irbis Hotel
- •Hotel Kamergersky
- •Render the text into English.
- •Watch the video “Moscow out: Hostels” and answer the questions.
- •Match the names of the hostels with their locations.
- •Which of the hostels above…?
- •Put the verbs in brackets in the correct form.
- •Complete the descriptions with suitable words from the box.
- •Render the text in English.
- •Project Work
- •Make a PowerPoint presentation of one of Moscow hostels.
- •Self-check
- •Unit 3 Hotel Contracting
- •Tour operation management: allotment and commitment contracts
- •Vocabulary
- •Study the vocabulary.
- •Translate the terminology definitions.
- •Complete the definitions with suitable words from the box.
- •Imagine that you have to compile an English-Russian glossary of the hospitality industry terms. Render the following glossary articles into English.
- •Reading
- •Read and translate the text about tour operation management. Tour operation management
- •Answer the questions
- •Complete the text with suitable words from the box.
- •Allotments
- •Match the terms with their definitions
- •Render the text into English.
- •Before concluding a contract tour operators and hotels often have to negotiate room rates. Read this memo explaining the Grand Hotel's policy on room rates. Answer the questions which follow.
- •Basic bates
- •Questions
- •Listening
- •Writing
- •Read this letter sent to the group of three couples mentioned in Ex. 13 (1). Grand Hotel
- •Now write a similar letter in answer to the enquiry in 13 (2) or 13 (3). Use the updated information from Listening and follow this structure:
- •Project work
- •Plan the pricing strategy of an imaginary hotel in your home town, and prepare a promotional leaflet giving information on prices and special offers including your policy on group discounts.
- •Writing
- •Imagine that you are an event planner. Study a room-block request form, complete it and write an email to book a room block for your attendees to the event.
- •Watching & Listening
- •Watch the video “How to Control Allotment Execution and Overbooking with Clock Evo Hotel pms” and translate the text below.
- •Watch the video again and answer the questions.
- •Contract law vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions.
- •Questions
- •Give the Russian equivalents of the following words and word combinations.
- •Give the English equivalents of the following word combinations.
- •Match the terms with the definitions.
- •Practice the business vocabulary. What the video “English legal vocabulary – Contract law”.
- •Translate the sentences.
- •Give the definitions of the following terms.
- •Code of Practice on the Relations between Hoteliers and Travel Agents
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Give the Russian equivalents to the following terminology definitions.
- •Read and translate the text about the contractual relationship between hotels and travel companies.
- •Read the text again and find the words or expressions that correspond to these definitions.
- •Read the articles of the Code of Practice and answer the questions.
- •Reservation Document
- •Questions
- •Advance Payment
- •Payment due to the hotelier
- •Clear Understanding of the Commission Policy
- •Definitions of Groups and Individuals
- •Questions
- •Cancellations – General Terms
- •Cancellation of Groups
- •Cancellation time-limits:
- •Cancellation fees
- •Cancellations for Individuals
- •Cancellation fees
- •Guaranteed and Non-Guaranteed Reservations - No-Shows
- •Guaranteed reservations
- •Premature Departure
- •Questions
- •Force Majeure
- •Settlement of Disputes
- •Questions
- •Complete the texts with suitable words and expressions from the box. Reservation
- •Guaranteed reservation
- •Force Majeure
- •The Xara Palace Relais & Chateaux has made an allotment offer. Read the offer and answer the questions. Notes
- •Hotel Agreement and Allotment Confirmation
- •Special requirements and supplements
- •Questions
- •Study the Terms & Conditions of the Xara Palace Hotel ’s offer. Terms & Conditions
- •Make an allotment contract using the following sample and the information in the Terms & Conditions.
- •Contracting parties
- •Purpose of the contract
- •Booking conditions
- •Arrival and departure
- •Accommodation
- •Listening
- •Read through the statements below, listen again, and complete the sentences.
- •Look at the rooming list sent to the guide escorting the Koala Tours 'Sydney Opera’ group and answer the following questions.
- •Role play activity
- •Role play the situation.
- •The hotels
- •Language and behaviour
- •Achieving your objectives
- •Follow-up
- •Role Play Activities Activity 1 Preliminary negotiations
- •Activity 2 Negotiations with a hotel
- •Tour operators
- •Hotel representatives
- •Secretaries
- •Spend some time preparing your roles in your groups. Then hold the meeting.
- •After the meeting return to your groups and disicuss:
- •Self-check
- •Unit 4 Business Travel
- •Mice Industry
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions. Mice Industry
- •Questions
- •Meetings and conventions
- •Questions
- •Incentives
- •Conferences
- •Exhibitions and trade fairs
- •Questions
- •Listening & Watching
- •Watch the video “Meetings, incentives, conferences exhibitions” and put the verbs in the correct form.
- •Match the terms with their definitions.
- •Complete the text with suitable words from the box. What is a conference?
- •Look at the table and find the four words, beginning with m, I, c, and e which mean the following.
- •Define the types of mice events using the items from the table. Then complete the sentences (1-5) with the words or phrases below.
- •Where are these people going? Match the sentences with the events.
- •Listening & Watching
- •Watch the video “mice industry” and answer the questions.
- •Translate into English.
- •Speak about Mice industry:
- •Mice Industry in Russia Reading
- •How do things stand in the Russian tourism market? Read the text and find out. Mice Industry in Russia
- •Find the answers to these questions.
- •Find the facts in the text that prove the following statements.
- •Read and translate the text. Business Tourism
- •In pairs discuss how business travel can benefit the tourism in a particular destination.
- •Read the text to see if any of your ideas are mentioned.
- •Inside tourism: combining business with pleasure
- •Listening
- •Render the text into English.
- •Business travellers’ needs Listening
- •Reading
- •What special facilities do business travellers expect? Make a list.
- •Read the text about the Copthorne Tara Business Apartments. In what ways are the facilities they offer similar to or different from the list you have made?
- •The perfect setting
- •The right facilities
- •Watching & Listening
- •Watch a video about the Corinthia Hotel in London. What services and faciltites are provided for business travellers here? Reading
- •Read the leaflets presenting 2 conference offers of different hotels. Compare the hotels with respect to their size, location, catering, convention equipment and complete the table. Offer 1
- •Offer 2
- •Which if these are more important for buisness travellers than for non-business tourists and travellers?
- •Listening
- •Listen to the interview with Margaret Sesnan, a business executive who travels a lot in her job. Before you listen, match these words with their definitions:
- •Listen to an extract from a brochure and choose the correct answer. Get the Job Done An Office Away from Home
- •Conferences and Workshops
- •Corporate retreats
- •Complete the sentences with words and phrases from the word bank.
- •Match the words and phrases with definitions.
- •Listen to a conversation between a business manager and a hotel employee. Mark the statements as true or false.
- •Listen again and fill in the blanks.
- •Watching & Listening
- •What are the business travelers’ needs and what should the hotels do to fulfill them? Watch the video “a Guide to Business Travellers’ Needs” to know everything in detail.
- •Answer the questions.
- •What business facilities and locations can Moscow boast? Watch a video and find out. (Moscow out – Moscow for business people)
- •Role play the situations.
- •I’m organizing a conference for my company.
- •Activity 3
- •Writing
- •Complete the fax with suitable words and expressions from the box.
- •Self-check
- •Audioscripts
- •The needs of the business traveler
- •Get the Job Done An Office Away from Home
- •Conferences and Workshops
- •Corporate retreats
- •References
- •125499, Москва, Кронштадский бульвар, д. 43 а.
- •125499, Москва, Кронштадский бульвар, д. 43 а.
Match the words with their definitions.
estimate (n)
market
occupancy rate
supply (n)
evolve (v)
market segment
market share
room inventory
flexible
demand for or possible sales of a particular type of product
the average number of rooms used in a hotel over a period of time, shown as a percentage of the total number of rooms
the act of providing something which is needed
the set of rooms available for stays for a particular date or range of dates.
the percentage of a total market which the sales of a company cover
adaptable, easily changed
to gradually change and develop over a period of time
a calculation of how much something is likely to cost in the future
a section of a market defined by particular criteria
Study the dictionary descriptions of the following word and word combinations and translate the examples.
estimate (n)
a calculation of the probable cost, size or time of something
a calculation of how much something is likely to cost in the future, given to a client so as to get him to make an order
Before we can give the grant we must have an estimate of the total costs involved.
estimate (v)
to calculate the probable cost, size or time of something
to estimate that it will cost £1m or to estimate costs at £1m
We estimate current sales at only 60% of last year’s.
estimated (adj)
calculated approximately
Costs were slightly more than the estimated figure.
estimated time of arrival (ETA)
the time when an aircraft, a coach or a group of tourists is expected to arrive
estimated time of departure (ETD)
the time when an aircraft, a coach or a group of tourists is expected to leave
market (n)
demand for or possible sales of a particular type of product
The market for fly-drive holidays has risen sharply.
market segment
a section of a market defined by particular criteria
We have 20% of the British caravan market segment.
market share
the percentage of a total market which the sales of a company cover
We hope our new product range will increase our market share
market leader
the company with the largest market share
We are the market leader in self-catering packages to Spain.
supply (n)
the act of providing something which is needed not available in large enough quantities to meet the demand
a stock of something which is needed
Supplies are running out – we’ll have to order in some more stock.
The brewery supplies all the beer to the hotel.
in short supply
Fresh vegetables are in short supply during the winter.
supply (v)
to provide something which is needed
We rely on him for our supply of cheese (or for our cheese supply).
Complete the sentences with a suitable word or word combination from the box.
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The hotel complex ______ an 18-hole golf course.
We _______ current sales at only 60% of last year’s.
A fully ______ business class ticket is £360.
There is no ______ for expensive package tours in November.
Computer software will continue to ______ in response to users’ needs.
We need to make _____ about midscale ______.
During the winter months the _______ was down to 50%.
Render the text into English.
По оценкам экспертов индустрии гостиничный рынок Москвы уже адаптировался к кризису. Несмотря на кризис, в этом году в Москве намечено открытие девяти новых отелей под управлением международных гостиничных операторов. В 2017 году ожидается появление семи новых объектов.
При этом предложение все же пока нельзя назвать сбалансированным, отмечают эксперты. Туристам по-прежнему не хватает дешевых хороших отелей, а специалисты сетуют на большое количество старых номеров советских времен.
Качественное предложение гостиниц Москвы в. 2016 г. осталось на уровне 16 тыс. номеров (без учета хостелов, мини-отелей, а также приаэропортовых отелей). Среди них самая многочисленная группа находится в среднем ценовом сегменте (29 процентов), самая небольшая — в люксовом (5,5 процентов). Все отели, кроме самых дорогих, стараются наращивать загрузку и снижать цены.
Номерной фонд после открытия обновленной Holiday Inn Seligerskaya, оценивается на уровне 750 единиц, хотя «чистое» увеличение качественного номерного фонда гораздо скромнее – 40 единиц.
Рост предложения номеров эконом-стандарта в 2016 г. составил 25 процентов.
Несмотря на запланированное открытие Novotel Kievskaya (250 номеров) и Adagio Kievskaya (150 номеров), доля сегмента Midscale практически не изменится ввиду того, что из-за временного закрытия 270 номеров в бывшей гостинице «Белград», чистый прирост предложения данной категории составит всего 2% от номерного фонда.
В отсутствие новых готовых проектов стандартов Luxury, Upper-Upscale и Upscale, их пропорциональные доли в структуре рынка если и сократятся, то незначительно.
Project Work
Make a project work about Moscow hotel market. Think about:
Classification of lodging properties
Modern trends
State-of-art technologies
Reading
Read about Moscow three-star hotels.
Three-Star Hotels in Moscow
Moscow’s Standard Hotels are well-equipped 3-star and 4-star properties offering affordable accommodation that conforms to international standards. While they do not offer a full range of luxury guest services, Standard Hotels are guaranteed to offer a reasonable range of business and concierge services, and most offer on-site dining and some leisure amenities. Few Standard Hotels are located in the very centre of Moscow, but all are close to metro stations.
3 star hotels in Moscow is an ideal choice for those who want to enjoy comfort for a reasonable price. When you book a stay at a three star hotel in Moscow, you’ll get access to perfect little perks like on-site restaurants and cocktail bars, well-appointed fitness centers, and spacious rooms.
This type of hotel will always have a restaurant — often more than one. A real kaleidoscope of national culinary traditions can be found in Moscow’s 3-star hotels: Italian (The Salute Hotel), Arab (Hermitage), Chinese and Korean (Astrus), Georgian (Tourist), as well as flights of designers’ fancies in the interiors (at The Vega Hotel, for example, all the restaurants are designed in the styles of various periods).
Three-star hotels are just as suitable for business trips as for holidays. The majority of them have modern business centers that are well equipped for holding various events.
The standard of service in Moscow hotels is improving day by day and is now virtually indistinguishable from that in Europe. Quality furniture and reliable appliances meet the functional aspect of your stay, while various elements of decor and interesting design features can give your hotel room a warm, almost homelike atmosphere.
3-star hotels provide all the services necessary for a full-value stay. Sometimes the only difference between 3-star and 5-star hotels is in the size of the rooms. In such hotels, in addition to the customary services, guests can visit a nightclub or a bowling alley (The Astrus Hotel, for instance, has one of the largest bowling alleys in Moscow with eight lanes, as well as seven tables for Russian billiards and four for American pool), a sauna, a beauty salon, a medical center and other additional services to make your stay more comfortable. In many hotels holidaymakers will find well-equipped gyms, and in some — full sports centers.
Prices vary, of course, but you are unlikely to have to pay more than 90 to 110 dollars a night for a 3-star hotel in Moscow. In addition, most of the hotels offer a variety of discounts, special offers and promotions: outside the peak periods of New Year and the three summer months some amazing reductions are available, sometimes up to 50-60%.
