43. Match the words and phrases with definitions.

    Fax machine Photocopier Venue State-of-the-art

    a machine that only produces copies a machine that sends documents having the newest technology a place where special event take place

44. Listen to a conversation between a business manager and a hotel employee. Mark the statements as true or false.

1. The conference room fits over 100 people.

2. The woman needs video-conferencing.

3. The hotel offers technical assistance.

45. Listen again and fill in the blanks.

Manager: Hi, I’m organizing a conference for my company. Can

you tell me what facilities you have available?

Employee: Yes, of course. We have conference rooms that

accommodate up to 100 people.

Manager:	That’s perfect. And what kind of 1) ______ is available?
Employee:	All of the conference rooms come equipped with 2) _______equipment.
Manager:	Does that mean that there are 3) _______ available?
Employee:	That’s right. And we also have equipment for 4) _______
Manager:	I don’t think we’ll need that. We will, however, need a 5) __________. Can you supply one?
Employee:	Yes, ma’am. Our staff will even set it up before the conference starts.
Manager:	Excellent. What sort of technical assistance do you offer?
Employee:	We have 6) ___________ that can help you resolve any problems you may encounter.
Manager:	Great. Thanks for the information. I’ll be in contact soon.

Watching & Listening

46. What are the business travelers’ needs and what should the hotels do to fulfill them? Watch the video “a Guide to Business Travellers’ Needs” to know everything in detail.

47. Answer the questions.

1. Where does half of a hotel’s revenue come from?

2. Why do some hotels find it difficult to retain business travelers for a longer period?

3. What hotel amenities are expected as a standard for a business traveler?

4. What is the dual purpose of a hotel room for a business traveller?

5. What freebies do business travelers expect to get in a hotel?

6. What food options are popular with business travelers?

7. Why health facilities are important for business travellers?

8. What health facilities do female business travelers value?

9. What locations are most attractive to business travelers?

10. What connection links are extremely important for business travelers?

11. Why do loyalty programmes help attract more to business travelers?

48. What business facilities and locations can Moscow boast? Watch a video and find out. (Moscow out – Moscow for business people)

1. Which Moscow airports cater to business travelers?

2. What business facilities can be found in the Sheremetyevo Airport?

3. What Moscow hotels cater to business travelers?

4. Describe the Ritz Carlton Hotel (location, amenities, conference facilities, in-room facilities, language support, etc.)

5. What is the Moscow City like? Whose needs does it cater to?

6. What kind of places are MICEX and RTS?

7. What hotel may be recommended to those who want to stay close to the business centre?

8. What makes the Lotte Hotel so attractive to business travelers? What does it feature? What business services are offered here?

9. How many business people visit The Crocus City Complex? Why do you think it’s a perfect venue to combine business and pleasure?

10. What business travelers’ needs are catered to?

11. What kinds of business services does Quintessentially provide?

12. What business nightclub is a must for business travelers?

Role play Activities