- •Содержание
- •10 Modern Trends in Hospitality Industry
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions.
- •10 Modern Trends in Hospitality Industry
- •Providing healthy food
- •Extreme sports
- •Questions
- •Green sustainable tourism and hospitality
- •Low budget tourism
- •Providing wellness service
- •Questions
- •Innovative technology
- •Social media promotion
- •Questions
- •Sharing economy
- •Questions
- •Complete the sentences with the words from the text.
- •Match the words with their definitions.
- •Wellness tourism
- •Complete the text with the words from the box.
- •Explain in what way wellness tourism is different from medical tourism.
- •Render the text into English.
- •Watching & Listening
- •Watch the video “Wellness Tourism” and answer the questions.
- •What have you learnt about wellness tourism? Why do you think it is so popular nowadays? AirBnB & CouchSurfing
- •Complete the text with the words from the box.
- •What is AirBnB?
- •Render the text into English.
- •Complete the text with the -ing form or infinitive of the verbs in brackets.
- •Watching & Listening
- •Watch the video “What is CouchSurfing?” and role play the conversation.
- •Render the text into English.
- •What alternative kinds of accommodation can be recommended to those people who don’t feel like staying in a hotel? What are pros and cons of each type? Uber Watching & Listening
- •Travis Kalanick and Garret Camp founded Uber in 2009. So what exactly is Uber? Watch a video and find out.
- •Complete the sentences with missing information from the video.
- •Sharing economy Watching & Listening
- •Watch the video “What is sharing economy” and complete the text with the words from the box.
- •What is the sharing economy?
- •Render the text into English.
- •Project Work
- •Make a PowerPoint presentation about the forms of sharing economy.
- •Reading
- •Read and translate the text about e-booking. The Advantages of Online Reservations
- •Convenience
- •Changes and Cancelations
- •Customer Reviews
- •Here is the standard algorithm for online hotel booking:
- •The advantages of booking hotels online
- •Speak about the advantages of e-booking both for guests and hotels. Watching & Listening
- •What does the hotel room of the future look like? What innovative hotel concepts and solutions meet the challenges of a changing world? Watch the video “Future Hotel” and find out.
- •Watch the video again and choose the correct answer.
- •Complete the text with the words from the box.
- •Project work
- •Writing
- •Self-check
- •International hotel chains in Russia
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions. Russian hospitality market trends
- •Questions
- •Questions
- •Questions
- •Five-star hotels
- •Four/three star hotels
- •Questions
- •Bed & Breakfast, guest houses and mini hotels
- •Questions
- •Questions
- •Hostels
- •Questions
- •Decide if the following statements are true or false.
- •Complete the sentences with the information from the text.
- •Match the words with their definitions.
- •Complete the sentences with a suitable word. Put the verbs in the correct form.
- •Income (n) revenue (n)
- •Read the descriptions of guest houses and hostels. In what way do they similar to and differ from hotels? Guest houses
- •Hostels
- •Translate the sentences.
- •Speak about Russian hospitality market trends. Project Work
- •International hotel chains in Russia Reading
- •Read and translate the text.
- •Are you good at remembering figures? Try this test and check.
- •Choose the best headline for the article.
- •Complete the sentences with prepositions.
- •Translate into English.
- •Moscow hotel market
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text about Moscow hotel market. Moscow hotel market
- •Western-style Hotels
- •Work in pairs. Ask and answer questions about the Moscow hotel market.
- •Read the interview with Andrew Smirnov, Director of Sales and Marketing, Moscow Marriott Hotel about the main trends in the Moscow hotel industry.
- •Vocabulary Practice
- •Study the dictionary descriptions of the following word and word combinations and translate the examples.
- •Complete the sentences with a suitable word or word combination from the box.
- •Project Work
- •Reading
- •Watching & Listening
- •Watch the video “Moscow out: three-star hotels” and complete the table.
- •Complete the descriptions of three-star hotels with suitable words and word combinations from the box. Red Zarya
- •Kitai Gorod Hotel
- •The Maxima Irbis Hotel
- •Hotel Kamergersky
- •Render the text into English.
- •Watch the video “Moscow out: Hostels” and answer the questions.
- •Match the names of the hostels with their locations.
- •Which of the hostels above…?
- •Put the verbs in brackets in the correct form.
- •Complete the descriptions with suitable words from the box.
- •Render the text in English.
- •Project Work
- •Make a PowerPoint presentation of one of Moscow hostels.
- •Self-check
- •Unit 3 Hotel Contracting
- •Tour operation management: allotment and commitment contracts
- •Vocabulary
- •Study the vocabulary.
- •Translate the terminology definitions.
- •Complete the definitions with suitable words from the box.
- •Imagine that you have to compile an English-Russian glossary of the hospitality industry terms. Render the following glossary articles into English.
- •Reading
- •Read and translate the text about tour operation management. Tour operation management
- •Answer the questions
- •Complete the text with suitable words from the box.
- •Allotments
- •Match the terms with their definitions
- •Render the text into English.
- •Before concluding a contract tour operators and hotels often have to negotiate room rates. Read this memo explaining the Grand Hotel's policy on room rates. Answer the questions which follow.
- •Basic bates
- •Questions
- •Listening
- •Writing
- •Read this letter sent to the group of three couples mentioned in Ex. 13 (1). Grand Hotel
- •Now write a similar letter in answer to the enquiry in 13 (2) or 13 (3). Use the updated information from Listening and follow this structure:
- •Project work
- •Plan the pricing strategy of an imaginary hotel in your home town, and prepare a promotional leaflet giving information on prices and special offers including your policy on group discounts.
- •Writing
- •Imagine that you are an event planner. Study a room-block request form, complete it and write an email to book a room block for your attendees to the event.
- •Watching & Listening
- •Watch the video “How to Control Allotment Execution and Overbooking with Clock Evo Hotel pms” and translate the text below.
- •Watch the video again and answer the questions.
- •Contract law vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions.
- •Questions
- •Give the Russian equivalents of the following words and word combinations.
- •Give the English equivalents of the following word combinations.
- •Match the terms with the definitions.
- •Practice the business vocabulary. What the video “English legal vocabulary – Contract law”.
- •Translate the sentences.
- •Give the definitions of the following terms.
- •Code of Practice on the Relations between Hoteliers and Travel Agents
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Give the Russian equivalents to the following terminology definitions.
- •Read and translate the text about the contractual relationship between hotels and travel companies.
- •Read the text again and find the words or expressions that correspond to these definitions.
- •Read the articles of the Code of Practice and answer the questions.
- •Reservation Document
- •Questions
- •Advance Payment
- •Payment due to the hotelier
- •Clear Understanding of the Commission Policy
- •Definitions of Groups and Individuals
- •Questions
- •Cancellations – General Terms
- •Cancellation of Groups
- •Cancellation time-limits:
- •Cancellation fees
- •Cancellations for Individuals
- •Cancellation fees
- •Guaranteed and Non-Guaranteed Reservations - No-Shows
- •Guaranteed reservations
- •Premature Departure
- •Questions
- •Force Majeure
- •Settlement of Disputes
- •Questions
- •Complete the texts with suitable words and expressions from the box. Reservation
- •Guaranteed reservation
- •Force Majeure
- •The Xara Palace Relais & Chateaux has made an allotment offer. Read the offer and answer the questions. Notes
- •Hotel Agreement and Allotment Confirmation
- •Special requirements and supplements
- •Questions
- •Study the Terms & Conditions of the Xara Palace Hotel ’s offer. Terms & Conditions
- •Make an allotment contract using the following sample and the information in the Terms & Conditions.
- •Contracting parties
- •Purpose of the contract
- •Booking conditions
- •Arrival and departure
- •Accommodation
- •Listening
- •Read through the statements below, listen again, and complete the sentences.
- •Look at the rooming list sent to the guide escorting the Koala Tours 'Sydney Opera’ group and answer the following questions.
- •Role play activity
- •Role play the situation.
- •The hotels
- •Language and behaviour
- •Achieving your objectives
- •Follow-up
- •Role Play Activities Activity 1 Preliminary negotiations
- •Activity 2 Negotiations with a hotel
- •Tour operators
- •Hotel representatives
- •Secretaries
- •Spend some time preparing your roles in your groups. Then hold the meeting.
- •After the meeting return to your groups and disicuss:
- •Self-check
- •Unit 4 Business Travel
- •Mice Industry
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions. Mice Industry
- •Questions
- •Meetings and conventions
- •Questions
- •Incentives
- •Conferences
- •Exhibitions and trade fairs
- •Questions
- •Listening & Watching
- •Watch the video “Meetings, incentives, conferences exhibitions” and put the verbs in the correct form.
- •Match the terms with their definitions.
- •Complete the text with suitable words from the box. What is a conference?
- •Look at the table and find the four words, beginning with m, I, c, and e which mean the following.
- •Define the types of mice events using the items from the table. Then complete the sentences (1-5) with the words or phrases below.
- •Where are these people going? Match the sentences with the events.
- •Listening & Watching
- •Watch the video “mice industry” and answer the questions.
- •Translate into English.
- •Speak about Mice industry:
- •Mice Industry in Russia Reading
- •How do things stand in the Russian tourism market? Read the text and find out. Mice Industry in Russia
- •Find the answers to these questions.
- •Find the facts in the text that prove the following statements.
- •Read and translate the text. Business Tourism
- •In pairs discuss how business travel can benefit the tourism in a particular destination.
- •Read the text to see if any of your ideas are mentioned.
- •Inside tourism: combining business with pleasure
- •Listening
- •Render the text into English.
- •Business travellers’ needs Listening
- •Reading
- •What special facilities do business travellers expect? Make a list.
- •Read the text about the Copthorne Tara Business Apartments. In what ways are the facilities they offer similar to or different from the list you have made?
- •The perfect setting
- •The right facilities
- •Watching & Listening
- •Watch a video about the Corinthia Hotel in London. What services and faciltites are provided for business travellers here? Reading
- •Read the leaflets presenting 2 conference offers of different hotels. Compare the hotels with respect to their size, location, catering, convention equipment and complete the table. Offer 1
- •Offer 2
- •Which if these are more important for buisness travellers than for non-business tourists and travellers?
- •Listening
- •Listen to the interview with Margaret Sesnan, a business executive who travels a lot in her job. Before you listen, match these words with their definitions:
- •Listen to an extract from a brochure and choose the correct answer. Get the Job Done An Office Away from Home
- •Conferences and Workshops
- •Corporate retreats
- •Complete the sentences with words and phrases from the word bank.
- •Match the words and phrases with definitions.
- •Listen to a conversation between a business manager and a hotel employee. Mark the statements as true or false.
- •Listen again and fill in the blanks.
- •Watching & Listening
- •What are the business travelers’ needs and what should the hotels do to fulfill them? Watch the video “a Guide to Business Travellers’ Needs” to know everything in detail.
- •Answer the questions.
- •What business facilities and locations can Moscow boast? Watch a video and find out. (Moscow out – Moscow for business people)
- •Role play the situations.
- •I’m organizing a conference for my company.
- •Activity 3
- •Writing
- •Complete the fax with suitable words and expressions from the box.
- •Self-check
- •Audioscripts
- •The needs of the business traveler
- •Get the Job Done An Office Away from Home
- •Conferences and Workshops
- •Corporate retreats
- •References
- •125499, Москва, Кронштадский бульвар, д. 43 а.
- •125499, Москва, Кронштадский бульвар, д. 43 а.
Study the vocabulary.
to abide
соблюдать, придерживаться
to acknowledge
to acknowledge receipt
подтверждать
подтверждать получение (документа)
to cancel
cancellation
cancellation policy
late cancellation
cancellation penalty fee
аннулировать, отменять
аннулирование (отказ от запланированных услуг)
условия и сроки аннулирования забронированных и оплаченных услуг
позднее аннулирование
(аннулирование в срок не позднее, чем за одни сутки до даты запланированного заезда или в обусловленные договором сроки)
аннуляционный штраф (сумма, выплачиваемая средству размещения в случае нарушения аннуляционных сроков)
Code of practice on
the relations between hoteliers and travel agents
The International Hotel & Restaurant Association (IH&RA)
The Universal Federation of Travel Agents’ Associations (UFTAA)
Кодекс отношений между гостиницами и туроператорами
Международная ассоциация гостиниц и ресторанов
Всемирная федерация ассоциаций турагентств
conciliation
примирение сторон
circumstances
force majeure ~
unforeseen ~
irresistible ~
beyond one’s control ~
обстоятельства
обстоятельства непреодолимой силы
непредвиденные ~
непреодолимые ~
неуправляемые ~
to dispose
disposal
at one’s disposal
размещать; распоряжаться
размещение; распоряжение
в своем распоряжении
disputes
settlement of disputes
спорные ситуация, разногласия
разрешение спорных ситуаций
earnest money
задаток, залог
to exonerate
освобождать от ответственности
to entitle
давать право
to honour
выполнять, соблюдать
invoice
счет-фактура
to let (a room)
to sub-let
сдавать номер
передавать в субаренду
be liable for
liability
нести ответственность за
ответственность
to notify
notification
syn. notice
поставить в известность
уведомление, извещение
no-show
неявка клиента в гостиницу
payment
advance payment
advance deposit
pre-payment
оплата
аванс (залог)
авансовая сумма, подлежащая возврату
предоплата
premature departure
ранний отъезд
rates
the agreed contractual ~
adjustment of the ~
расценки, тарифы
расценки, оговоренные в контракте
корректировка расценок
to refrain from
воздерживаться от
to refund
syn. to reimburse
refund, reimbursement
claim for refund
refundable
a refundable deposit
a non-refundable deposit
возвращать деньги
возвращение денег
требование о возмещении
подлежащий возмещению
авансовая сумма, подлежащая возврату
авансовая сумма, не подлежащая возврату
reservation
a reservation fee
a reservation request
non guaranteed
reservations
guaranteed reservations
бронирование номера, услуг
плата за услугу предварительного бронирования
запрос (заявка) о бронировании
негарантированное бронирование
гарантированное бронирование
a rooming list
список группы на размещение
scope of (the agreement, contract, Code of Practice)
область применения (соглашения, договора, кодекса отношений и т.д.)
signatories
стороны договора
to specify
указывать, уточнять
to stipulate
оговаривать, обусловливать
subject to
подлежащий чему-либо
to submit
представлять на рассмотрение
to undertake
брать на себя обязательства, гарантировать
Translate the sentences.
If any article of the Code of Practice conflicts with national law or international law, the signatories acknowledge that such articles would not apply.
The "hotel contract" is a contract by which a hotelier agrees with a travel agent to provide hotel services, at a specified price, to a traveller or a group of travellers who are client(s) of the travel agent.
Upon receipt of the reservation request from the travel agent, the hotelier shall confirm the reservation in writing, stipulating in particular the price of the services ordered by the issuance of a reservation number referring to the request.
The hotelier shall refrain from accepting reservations which he cannot honour.
The travel agent must notify in writing about his/her acceptance of the hotelier’s conditions.
The travel agent acknowledges that the voucher issued to his/her client is a guarantee of payment, unless clearly specified otherwise.
Vouchers covering an extension of hotel services are subject to prior written agreement between the hotelier and the travel agent regarding the services to be provided.
The hotelier shall abide by the agreed contractual rates in the currency of the country where the hotel is located or any other currency stated in the contract.
The hotelier may require a reservation fee or "advance payment" (earnest money or guarantee deposit) as a condition of his/her acceptance of the order.
The reservation fee will be deducted from the final invoice but will not be reimbursed in case of late cancellation.
The hotelier shall acknowledge receipt of the advance payment no later than seventy-two (72) hours thereafter.
A group is a minimum of fifteen (15) persons arriving and departing together, considered by the travel agent and the hotelier as one entity.
The total charge for the group’s services shall be presented in one invoice.
If the hotelier covers the loss by sub-letting the room(s), he/she will not be entitled to such compensation.
If the client does not arrive at the hotel before 18.00 hours, this will constitute a no-show.
In the event of a premature departure or non-utilization of services ordered, the travel agent shall compensate the hotelier for the actual loss suffered.
The rooming list should be sent minimum 7 days prior to the group’s arrival.
Force major is "circumstances that are unforeseen, irresistible and beyond his/her control".
Any international dispute arising from a contract between a hotelier and a travel agent may be submitted for conciliation and arbitration.
Give the Russian equivalents to the following terminology definitions.
Code of practice on the relations between hoteliers and travel agents - An international code of conduct to govern relations between hoteliers, travel agents and tour operators; a set of guidelines laying down standards to which members of a profession or association are expected to adhere in the exercise of their activities when concluding contracts at an international level.
Hotel contract - Document by which a hotelier agrees to provide hotel services to a traveller/or a group of travellers who is (are) a client(s) of the travel agent.
Advance payment - any sum that is paid before the arrival of a client/group to guarantee the reservation. An advance payment must be identified at the time of payment by the parties as “guarantee deposit”, “earnest money” or “reservation fee” in order to define its possible refund.
Full (or partial) advance payment – a tour operator’s remittance of a partial or full amount to an accommodation establishment’s current account for booked services to be rendered as soon as the pre-payment is made.
Guarantee deposit - partial payment in advance of reserved services, made by the travel agent to the hotelier. Such payment is deducted from the final hotel invoice or refunded if the hotel contract is cancelled.
Guaranteed reservations – advance hotel booking with payment guaranteed against a guest’s credit card or corporate account even if the guest does not take up the accommodation. Depending on the hotel’s cancellation policy, failing to arrive for a guaranteed reservation usually costs the guest or the corporate account a night’s room and tax.
Non-guaranteed reservations - non-guaranteed reservations (sometimes called 6 p.m.-hold reservations) have no monetary promise associated with the reservation. Should the non-guaranteed reservation fail to materialize, the hotel has no recourse against the guest. As such, non-guaranteed reservations are very risky and uncertain reservations. Many hotels refuse to accept non-guaranteed reservations (though they may accept them on occasion as favors to particular guests or in unique circumstances). Because there is a very high no-show factor associated with non-guaranteed reservations, accepting such reservations impacts the hotel’s ability to reach perfect fill.
Advance-deposit reservations - Advance-deposit reservations are another form of guaranteed reservation. However, rather than guaranteeing the room to a credit card or corporate account, an advance-deposit reservation requires the guest to send payment in advance. Payment may come in the form of a cashier’s check, personal check, money order, or even authorized credit card payment. In any case, hotels that require advance-deposit reservations often establish more rigid cancellation policies (longer lead time for cancellations) in order for the guest to receive full refund.
Reservation fee - sum paid by the travel agent to the hotelier, before the client’s arrival. Such amount will be deducted from the final hotel invoice but not reimbursed in case of cancellation.
Voucher - a document issued by a travel agent by which he undertakes to pay the hotelier for services ordered by the travel agent and to be rendered to the travel agent’s client(s). Such services or their maximum value shall be mentioned on the voucher. A copy of a voucher may be used as reconfirmation document.
Late cancellation - cancellation of accommodation, transport or another reservation after the designated time limit. This may incur a charge if the cancelled room cannot be resold.