- •English for service managers
- •Київський національний університет технологій та дизайну
- •Англійська мова
- •Content
- •Module 1 Management
- •Reading
- •1. Read the text and answer the question:
- •What’s Management?
- •3. Reorder the letters in the underlined words to complete the sentences.
- •4. Look at the following lists of positions and organizations and answer the questions below. Then in groups compare your answers.
- •5. Read the text and answer the questions:
- •2. What are the main components of the definition of “Management”?
- •6. Find words or phrases in the text which mean the same as the following:
- •7. Managers set objectives. What is an objective? Give examples of objectives in sales, production and personnel managers might set.
- •Vocabulary
- •8. Complete the following sentences using suitable words or phrases below.
- •9. Complete the following sentences with the correct word or phrase (a, b, c, or d).
- •10. Complete the following sentences using suitable forms of the verbs below.
- •Listening
- •11. Nigel Nicholson is Professor of Organizational Behaviour at the London Business School. Listen to the first part of the interview and complete the notes, using up to three words each time.
- •Speaking
- •Writing
- •16. You see the following advertisement in a national newspaper. Write a suitable letter in reply to it and enclose your cv.
- •Grammar spot
- •Construction of the Passive Voice
- •Use of the Passive Voice
- •Conjugation for the Passive Voice
- •17. Choose the right variant.
- •18. Choose the right variant.
- •Module 2 Top Management
- •Top management Reading
- •1. Read the text and answer the question below:
- •2. Consider the high-technology company “Computex” and note down some of its strengths, weaknesses, opportunities and threats.
- •3. Read the text and number the following ideas 1-8, depending on the order in which they appear in the text.
- •Vocabulary
- •4. Complete the following sentences using suitable items from the box below.
- •5. Complete the following passage with the correct form of the words below.
- •6. Rewrite the following sentences without changing their meaning. Use the verbs or phrases in italics followed by the correct prepositions and make any other necessary changes.
- •Listening
- •7. Listen to the following conversation and complete the company profile below.
- •8. Listen again and identify the phrases or expressions in the conversation which mean the same as the following:
- •9. Choose some companies or service organizations that you know well. Then, in each case, discuss:
- •If the sentence contains an expression of time, you must change it as well.
- •Reported questions
- •Reported commands
- •12. Finish the sentences using Reported speech. Always change the tense, although it is sometimes not necessary.
- •13. Finish the sentences using Reported speech. Always change the tense, although it is sometimes not necessary.
- •14. Choose the right variant of converting Direct Speech into Indirect one:
- •Module 3 Goal setting
- •Goal setting Reading
- •1. Read the dialogue and answer the question:
- •2. Read the text and answer the following questions:
- •Vocabulary
- •3. Complete the following passage, using suitable forms of the words in the box below.
- •4. Complete the following sentences, using suitable forms of the verbs in the box below.
- •5. Rewrite the following sentences without changing the meaning. Use the verbs or phrases in italics and make any other necessary changes.
- •Listening
- •6. Listen to the following conversation and complete the memorandum below.
- •7. Listen again and fill in the gaps in these sentences from the conversation.
- •Speaking
- •8. Your company has been developing an ultra-modern product which has several revolutionary features. You are confident it will be a world-beater!
- •Instructions
- •Writing
- •Grammar spot
- •10. Insert the appropriate modal verb.
- •11. Insert the appropriate modal verb.
- •12. Insert the appropriate modal verb.
- •Module 4 Areas of household services
- •Spa management
- •Reading
- •1. Read the text and answer the question:
- •]Resort or Place of Treatment
- •2. Choose the service you use/would like to use regularly:
- •3. Match the terms with their definitions: Types of spa
- •4. What are the career prospects in Spa industry? Read and compare your answer.
- •5. Read the text and define the role of a spa manager:
- •Listening
- •6. Match words with their definitions.
- •7. Read these examples and translate them into Ukrainian. Then make your own sentences with underlined words.
- •9. Listen again and tick what you hear:
- •10. Complete the following scheme about the spa management certificate program in Chemeketa Community College:
- •11. Tell your partner about the spa management certificate program in Chemeketa Community College. Useful phrases will help you.
- •12. Imagine you are a director of Spa Management courses. Use working files and phrases from ex. 6 to tell your groupmates what you propose.
- •Speaking
- •13. Read the dialogue and act it out.
- •14. Make up your own dialogues.
- •Writing
- •15. Write the prospect of your own Spa management program. Use the plan:
- •Grammar spot
- •Imperative Mood – Наказовий спосіб
- •16. Translate into English:
- •17. Choose the right variant.
- •2. Dry cleaning business r eading
- •1. Read and translate the text:
- •How to Start a Dry Cleaning Business
- •2. Find paragraphs where these points are discussed:
- •3. State True or False, correct false sentences:
- •4. Explain the meaning of highlighted words.
- •5. Complete the dialogue at the dry-cleaner’s with the words from the list. Then listen and check.
- •Speaking
- •9. Read the dialogue: Dry Cleaning
- •11. Read job descriptions and decide which are for dry cleaning managers and which are for dry cleaners.
- •12. Talk about job description of a dry cleaning manager using the following scheme
- •Handling Complaints
- •Counter Service
- •Dry cleaning manager
- •13. Is the dry cleaning business a profitable business?
- •I t can be if you are in a good location and have good service.
- •It can be a profitable business; like any business, it depends on your location, your level of involvement, etc.
- •No, margins are too low.
- •Writing The Business Plan
- •1. What should an executive summary include?
- •2. Product or service?
- •3. Market analysis
- •4. Strategy
- •5. Management team
- •6. Financial plan
- •14. Write the business plan of your own dry-cleaning business. Grammar spot
- •17. Now complete the following statements by choosing the correct missing word:
- •Module 5 Setting up a business in household service industry
- •1. Cleaning services
- •1. Match the words:
- •2. Look at the collocations in Ex. 1 and the title of the text. What do you think the text will be about? Read through and check.
- •3. In pairs, fill in the questions (1-7) in the interview.
- •Listening
- •4. Explain the meaning of the highlighted words:
- •5. Listen how to start a cleaning business and fill in the gaps:
- •6. Listen to the presentation again and note all key phrases. Then in pairs make up slides for a slide show and present to your group. Speaking
- •7. Dale Handerson gives some advice for those who would like to start and run a house cleaning business. In pairs, read and decide the category advice can be referred to.
- •I nformation on starting and running a house cleaning business
- •8. Use advice from the exercises above to give a short presentation for those who would like to start and run a house cleaning business.
- •9. Read the following essay and divide it into three main parts. In each paragraph outline the topic sentences. Underline all special phrases.
- •10. Write your own essay on the topic: Anyone can start a cleaning business because all people are familiar with cleaning their own home.
- •11. Complete the sentences with the gerund form of the verbs.
- •12. Locate the gerund in each sentence.
- •2. Pet sitting industry
- •Reading
- •Is a contracted service provider who takes care of a pet or other animal at its own home.
- •1. Have you got a pet or would you like to have one? Have you ever used pet sitter’s services? Why or why not? Why do people use pet sitters? Read the text and compare your answers.
- •2. Explain the meaning of underlined words, translate them into Ukrainian. What part of speech are they? Form the nouns from the verbs.
- •3. How do you think what the following training courses include?
- •4. Read about different services which can be offered by pet sitters.
- •5. Here are some tips for successful advertising pet care business. Read them and fill in the gaps.
- •Marketing & advertising your pet care business
- •Listening
- •7. Now listen and check your answers.
- •8. Discuss in groups two questions:
- •How Dog Sitting Rates Can Change Speaking
- •Writing
- •11. Write some advice for those people who are going to start pet sitting business describing the main steps. Include the following points:
- •Grammar spot
- •12. Open the brackets.
- •13. Put in the correct preposition.
- •Module 6 Career Plans
- •Reading
- •2. Read the text. Why do you think the resume is so important in the application process? Who benefits more from the resume - the reader or the writer? resume as it is
- •3. Study the text and try to find answers to the following questions:
- •4. Replace the words and phrases in italics by those from the text.
- •5. Look at the phrases and words below. Can you put them differently, through synonyms, antonyms, or definitions?
- •Listening
- •Speaking
- •10. Assume you are calling in response to the job ad.
- •11. Choose the position you are applying for. Make up a dialog following the situation and strategy suggested below. Work in pairs.
- •H.R. Specialist applicant
- •Writing
- •12. Write your own resume. Use the sample as an example.
- •Grammar spot
- •Gerund and Infinitive (no difference in meaning)
- •Gerund and Infinitive - difference in meaning
- •13. Put the verb in brackets into a correct form. (gerund or infinitive)
- •14. Put the verb in brackets into gerund or infinitive
9. Read the following essay and divide it into three main parts. In each paragraph outline the topic sentences. Underline all special phrases.
“Improvements in health, education and trade are essential for the development of poorer nations. However, the governments of richer nations should take more responsibility for helping the poorer nations in such areas”.
Today’s world has been divided into developing and industrialized countries where the main difference between them is the amount of money that governments apply in important sectors such as education, health and commerce. Most of the poorer nations are buried in debts as a result of their unbalanced finances which are reflected in a poor health care, an unstructured education system and a weak international trade. This vicious cycle will continue indefinitely unless wealthier nations show interest in minimizing the worldwide economic differences, as well as taking more responsibility for assisting unfortunate countries.
Most of the African countries live in inhuman conditions because of the extreme poverty, upheaval, hunger, disease, unemployment, lack of education and both inexperienced and corrupt administrations. The devastating consequences of the AIDS epidemic in those countries could improve if the infected populations receive free drugs to control the disease, have access to health professionals and get information on how to prevent its spread. But this can only be achieved through international help programs in which leaders of the world’s richest countries donate medicine and also send doctors and nurses to treat and educate those in need.
Moreover, most of the poor countries rely on selling agricultural products and raw material to rich nations and buying industrialized products from them which results in a huge financial deficit. Consequently, they borrow a significant amount of money from the World Bank to try to improve their broken economies, but sometimes the money disappears with no significant changes and they cannot even pay the interest to the bank. Regarding this issue, last year the G8, which is comprised of leaders of the eight richest nations, decided to forgive billions of dollars worth of debt owed by the world’s poorest nations. In addition, they developed adequate loan programs to financially assist those countries.
In conclusion, leaders of the industrialized countries play an indispensable role in assisting developing nations deal with essential areas such as health, education and trade. Also, their aid is the key to breaking the vicious cycle, which results in poverty and death.
10. Write your own essay on the topic: Anyone can start a cleaning business because all people are familiar with cleaning their own home.
Grammar spot
The Gerund
Form
infinitive + -ing
|
active |
passive |
Simple |
writing |
being written |
Perfect |
having written |
having been written |
Examples
Going to parties is fun. |
I enjoy reading. |
Gerund is subject |
Gerund is object |
We use the Gerund after prepositions.
adjective + preposition
We use the Gerund after the following phrases: |
|
afraid of |
They are afraid of losing the match. |
angry about/at |
Pat is angry about walking in the rain. |
bad at good at |
John is good at working in the garden. |
clever at |
He is clever at skateboarding. |
crazy about |
The girl is crazy about playing tennis. |
disappointed about/at |
He is disappointed about seeing such a bad report. |
excited about |
We are excited about making our own film. |
famous for |
Sandy is famous for singing songs. |
fed up with |
I'm fed up with being treated as a child. |
fond of |
Hannah is fond of going to parties. |
glad about |
She is glad about getting married again. |
happy about/at |
The children are not happy about seeing a doctor. |
interested in |
Are you interested in writing poems? |
keen on |
Joe is keen on drawing. |
proud of |
She is proud of riding a snowboard. |
sick of |
We're sick of sitting around like this. |
sorry about/for |
He's sorry for eating in the lesson. |
tired of |
I'm tired of waiting for you. |
used to |
She is used to smoking. |
worried about |
I'm worried about making mistakes. |
noun + preposition
We use the Gerund after the following nouns: |
|
advantage of |
What is the advantage of farming over hunting? |
chance of |
There's a chance of catching a cold these days. |
choice between |
There's a choice between flying to London Heathrow or Stansted. |
danger of |
Peggy is in danger of making a mistake. |
difficulty in |
He has difficulty in sending SMS. |
doubt about |
He is in doubt about buying the correct software for his computer system. |
hope of |
There's little hope of catching Schumacher's Ferrari. |
idea of |
I like the idea of setting up a new email account. |
interest in |
There's no interest in writing letters. |
method of |
This is a simple method of finding solutions. |
opportunity of |
There's some opportunity of bringing her parents together again. |
possibility of |
These new wheels offer the possibility of riding tubeless. |
problem of |
He has the problem of swimming too slow. |
reason for |
There's a real reason for winning the contest. |
risk of |
There's a risk of digging too deep. |
trouble for |
He was in trouble for stealing. |
way of |
This is a new way of building a wall. |
verb + preposition
Exception: to Here we use the phrase: looking forward to + Gerund
Example: I'm looking forward to seeing you soon.
