- •English for service managers
- •Київський національний університет технологій та дизайну
- •Англійська мова
- •Content
- •Module 1 Management
- •Reading
- •1. Read the text and answer the question:
- •What’s Management?
- •3. Reorder the letters in the underlined words to complete the sentences.
- •4. Look at the following lists of positions and organizations and answer the questions below. Then in groups compare your answers.
- •5. Read the text and answer the questions:
- •2. What are the main components of the definition of “Management”?
- •6. Find words or phrases in the text which mean the same as the following:
- •7. Managers set objectives. What is an objective? Give examples of objectives in sales, production and personnel managers might set.
- •Vocabulary
- •8. Complete the following sentences using suitable words or phrases below.
- •9. Complete the following sentences with the correct word or phrase (a, b, c, or d).
- •10. Complete the following sentences using suitable forms of the verbs below.
- •Listening
- •11. Nigel Nicholson is Professor of Organizational Behaviour at the London Business School. Listen to the first part of the interview and complete the notes, using up to three words each time.
- •Speaking
- •Writing
- •16. You see the following advertisement in a national newspaper. Write a suitable letter in reply to it and enclose your cv.
- •Grammar spot
- •Construction of the Passive Voice
- •Use of the Passive Voice
- •Conjugation for the Passive Voice
- •17. Choose the right variant.
- •18. Choose the right variant.
- •Module 2 Top Management
- •Top management Reading
- •1. Read the text and answer the question below:
- •2. Consider the high-technology company “Computex” and note down some of its strengths, weaknesses, opportunities and threats.
- •3. Read the text and number the following ideas 1-8, depending on the order in which they appear in the text.
- •Vocabulary
- •4. Complete the following sentences using suitable items from the box below.
- •5. Complete the following passage with the correct form of the words below.
- •6. Rewrite the following sentences without changing their meaning. Use the verbs or phrases in italics followed by the correct prepositions and make any other necessary changes.
- •Listening
- •7. Listen to the following conversation and complete the company profile below.
- •8. Listen again and identify the phrases or expressions in the conversation which mean the same as the following:
- •9. Choose some companies or service organizations that you know well. Then, in each case, discuss:
- •If the sentence contains an expression of time, you must change it as well.
- •Reported questions
- •Reported commands
- •12. Finish the sentences using Reported speech. Always change the tense, although it is sometimes not necessary.
- •13. Finish the sentences using Reported speech. Always change the tense, although it is sometimes not necessary.
- •14. Choose the right variant of converting Direct Speech into Indirect one:
- •Module 3 Goal setting
- •Goal setting Reading
- •1. Read the dialogue and answer the question:
- •2. Read the text and answer the following questions:
- •Vocabulary
- •3. Complete the following passage, using suitable forms of the words in the box below.
- •4. Complete the following sentences, using suitable forms of the verbs in the box below.
- •5. Rewrite the following sentences without changing the meaning. Use the verbs or phrases in italics and make any other necessary changes.
- •Listening
- •6. Listen to the following conversation and complete the memorandum below.
- •7. Listen again and fill in the gaps in these sentences from the conversation.
- •Speaking
- •8. Your company has been developing an ultra-modern product which has several revolutionary features. You are confident it will be a world-beater!
- •Instructions
- •Writing
- •Grammar spot
- •10. Insert the appropriate modal verb.
- •11. Insert the appropriate modal verb.
- •12. Insert the appropriate modal verb.
- •Module 4 Areas of household services
- •Spa management
- •Reading
- •1. Read the text and answer the question:
- •]Resort or Place of Treatment
- •2. Choose the service you use/would like to use regularly:
- •3. Match the terms with their definitions: Types of spa
- •4. What are the career prospects in Spa industry? Read and compare your answer.
- •5. Read the text and define the role of a spa manager:
- •Listening
- •6. Match words with their definitions.
- •7. Read these examples and translate them into Ukrainian. Then make your own sentences with underlined words.
- •9. Listen again and tick what you hear:
- •10. Complete the following scheme about the spa management certificate program in Chemeketa Community College:
- •11. Tell your partner about the spa management certificate program in Chemeketa Community College. Useful phrases will help you.
- •12. Imagine you are a director of Spa Management courses. Use working files and phrases from ex. 6 to tell your groupmates what you propose.
- •Speaking
- •13. Read the dialogue and act it out.
- •14. Make up your own dialogues.
- •Writing
- •15. Write the prospect of your own Spa management program. Use the plan:
- •Grammar spot
- •Imperative Mood – Наказовий спосіб
- •16. Translate into English:
- •17. Choose the right variant.
- •2. Dry cleaning business r eading
- •1. Read and translate the text:
- •How to Start a Dry Cleaning Business
- •2. Find paragraphs where these points are discussed:
- •3. State True or False, correct false sentences:
- •4. Explain the meaning of highlighted words.
- •5. Complete the dialogue at the dry-cleaner’s with the words from the list. Then listen and check.
- •Speaking
- •9. Read the dialogue: Dry Cleaning
- •11. Read job descriptions and decide which are for dry cleaning managers and which are for dry cleaners.
- •12. Talk about job description of a dry cleaning manager using the following scheme
- •Handling Complaints
- •Counter Service
- •Dry cleaning manager
- •13. Is the dry cleaning business a profitable business?
- •I t can be if you are in a good location and have good service.
- •It can be a profitable business; like any business, it depends on your location, your level of involvement, etc.
- •No, margins are too low.
- •Writing The Business Plan
- •1. What should an executive summary include?
- •2. Product or service?
- •3. Market analysis
- •4. Strategy
- •5. Management team
- •6. Financial plan
- •14. Write the business plan of your own dry-cleaning business. Grammar spot
- •17. Now complete the following statements by choosing the correct missing word:
- •Module 5 Setting up a business in household service industry
- •1. Cleaning services
- •1. Match the words:
- •2. Look at the collocations in Ex. 1 and the title of the text. What do you think the text will be about? Read through and check.
- •3. In pairs, fill in the questions (1-7) in the interview.
- •Listening
- •4. Explain the meaning of the highlighted words:
- •5. Listen how to start a cleaning business and fill in the gaps:
- •6. Listen to the presentation again and note all key phrases. Then in pairs make up slides for a slide show and present to your group. Speaking
- •7. Dale Handerson gives some advice for those who would like to start and run a house cleaning business. In pairs, read and decide the category advice can be referred to.
- •I nformation on starting and running a house cleaning business
- •8. Use advice from the exercises above to give a short presentation for those who would like to start and run a house cleaning business.
- •9. Read the following essay and divide it into three main parts. In each paragraph outline the topic sentences. Underline all special phrases.
- •10. Write your own essay on the topic: Anyone can start a cleaning business because all people are familiar with cleaning their own home.
- •11. Complete the sentences with the gerund form of the verbs.
- •12. Locate the gerund in each sentence.
- •2. Pet sitting industry
- •Reading
- •Is a contracted service provider who takes care of a pet or other animal at its own home.
- •1. Have you got a pet or would you like to have one? Have you ever used pet sitter’s services? Why or why not? Why do people use pet sitters? Read the text and compare your answers.
- •2. Explain the meaning of underlined words, translate them into Ukrainian. What part of speech are they? Form the nouns from the verbs.
- •3. How do you think what the following training courses include?
- •4. Read about different services which can be offered by pet sitters.
- •5. Here are some tips for successful advertising pet care business. Read them and fill in the gaps.
- •Marketing & advertising your pet care business
- •Listening
- •7. Now listen and check your answers.
- •8. Discuss in groups two questions:
- •How Dog Sitting Rates Can Change Speaking
- •Writing
- •11. Write some advice for those people who are going to start pet sitting business describing the main steps. Include the following points:
- •Grammar spot
- •12. Open the brackets.
- •13. Put in the correct preposition.
- •Module 6 Career Plans
- •Reading
- •2. Read the text. Why do you think the resume is so important in the application process? Who benefits more from the resume - the reader or the writer? resume as it is
- •3. Study the text and try to find answers to the following questions:
- •4. Replace the words and phrases in italics by those from the text.
- •5. Look at the phrases and words below. Can you put them differently, through synonyms, antonyms, or definitions?
- •Listening
- •Speaking
- •10. Assume you are calling in response to the job ad.
- •11. Choose the position you are applying for. Make up a dialog following the situation and strategy suggested below. Work in pairs.
- •H.R. Specialist applicant
- •Writing
- •12. Write your own resume. Use the sample as an example.
- •Grammar spot
- •Gerund and Infinitive (no difference in meaning)
- •Gerund and Infinitive - difference in meaning
- •13. Put the verb in brackets into a correct form. (gerund or infinitive)
- •14. Put the verb in brackets into gerund or infinitive
Listening
Pre-Listening
http://www.youtube.com/watch?v=eFmqb1KmJnM
6. John Reh is the president of Dogs Love Running! Learn how to figure out how much you should charge for dog walking, pet sitting, and other related pet services. Suppose how much the following services may cost in his company.
If you are considering starting your own dog sitting business, then it is only reasonable that you understand how to set your dog sitting rates. Rates may vary from one place to another, and although there are average rates, you get to set your own price and negotiate with your clients.
If to charge by time:
15 minutes of your services - … $
If to charge by service:
Dog walking - …$
Pet sitting - … $
Bringing the meal - … $
To give medication - … $
While-Listening
7. Now listen and check your answers.
What are John’s recommendations about how much it is necessary to charge?
After-Listening
8. Discuss in groups two questions:
How To Set Your Dog Sitting Rates
How Dog Sitting Rates Can Change Speaking
9. Imagine you have decided to set up your own business. Pet sitting seems like an easy way to earn some extra cash. If you're not careful, though, it could be more than you expected. Learn some tips for starting up. Then tell your partner about the most important ones.
Student A |
Student B |
I/We need/want . . . I think that ... In my opinion ... To my mind, ... It would be better/more reasonable... Be reasonable about it, please. But first, shouldn't we . . . ? Even so, ... Besides, ... But that's not all. Well, that's not quite all. What's more, ... |
Absolutely correct. Correct. I'll say it is. That's correct. That's right. Yes, actually. Yes, definitely. Yes, indeed. Yes, that’s right. Yes, you are right. You must be right. You're right first time.
|
Something else you will want to
consider is how to deal with sick or injured pets. This is never
fun to think about, but if the owners are away for several days,
you need to be confident in your skills to care for any animal that
becomes ill or hurt during this time. Make sure that you have a
good list of emergency numbers on hand and that you know exactly
what to do.
Of course, there are many other
considerations you will need to think about before starting a pet
sitting service. This list is just the beginning. If you have a
strong love for animals and are willing to work hard, this may be
the perfect business for you.
Advantages of the Business
|
Disadvantages of the Business
|
… |
… |
If you love pets, then you may love
the idea of starting a pet sitting business. There are probably
many people that you know who occasionally need a pet sitting
service for when they go on vacation or have a long day at the
office. If you are considering a pet sitting service, the first
thing you need to do is to consider these ins and outs of the
business to make sure it is really something you want to commit to
doing.
One of the very first considerations
you should make is whether or not you can handle animals. You may
very well love your own pets, but how do you do with pets that
belong to other people? Are you afraid of big dogs or feel
uncomfortable dealing with snakes, lizards and other "non-standard"
pets? If so, you may want to consider another type of business, or
focusing on one type of animal, such as cats. If you answer "no"
then you are ready to think about starting your pet business.
Some of the best advantages of having your own pet sitting service are that you can work as much or as little as you like. There are many opportunities for earning good money with a pet sitting service. If you have researched this field, then you know that most pet owners spare no expense when it comes to their beloved Fluffy or Fido. This gives you ample opportunity to earn as much as you care to work. You may concentrate on caring for people’s pets that you know well, or open your pet business to the public. Setting your own hours is also a great advantage of opening your own business. Most pet owners will probably want you to check in on their pets in the morning and in the evening, but the exact hours are up to you.
Before you make flyers and get the word out about your business, there are some matters you will want to think about. There are some disadvantages of dealing with pets in this type of business. First of all, you will need to make sure that you are completely comfortable with the pets you are sitting. This is especially true for dogs. It is never a good idea to take on a job without first meeting the animal you will care for. You must also get a good idea about what the owner expects of you. If you are expected to feed and walk the dog, then you must make sure you do so. Repeat business is built on trust in this type of business.
