3. Match the following words to their definitions.

1) consultant

a) a plan for achieving success;

2) crisis

b) a new idea or method;

3) innovation

c) a person with a less important position in organization;

4) objective (noun)

d) a person who provides expert advice to a company;

5) promotion

e) a situation of danger or difficulty;

6) public sector

f) something you plan to do or achieve;

7) strategy

g) the section of economy under government control;

8) subordinate

h) when someone is raised to a higher position

4. The text contains a number of common verb-noun combinations. Use the word combinations in the box to complete the sentences below.

to allocate resources

to deal with crises

to make decisions

to perform tasks

to measure performance

to set objectives

to supervise subordinates

1. After an organization has _____ ____, it has to make sure that it achieves them.

2. Managers have to find the best way to _____all the human, physical and capital ____ available to them.

3. Some people ____ ___better on their own while others work better in teams.

4. Managers _____ the work of their _____ and try to develop their abilities.

5. Managers _____ of their staff to see whether they are achieving their targets.

6. Top managers have to be prepared to _____ ______ _______ if they occur and then have to _____ quick _____.

5. Replace the underlined words / word combinations with their logical equivalents.

1. Sometimes it is very difficult to use management techniques in practice.

2. Most managers must be good at assigning resources.

3. Managers have to assess the activity of their staff.

4. Senior managers have to select people to do the tasks of the company.

5. The company can’t achieve success if the targets haven’t been worked out.

________________

Pre-reading task:

1. Discuss the following:

• What do you think makes a good manager?

• What qualities do you think are the most important?

2. Translate the following phrases from the text and use them in the sentences of your own.

1) a middle person in between; 2) to avoid misinterpretation; 3) to develop negotiation skills; 4) it is useful to …; 5) to empower somebody; 6) to instill in somebody the desire to… ; 7) to meet the needs; 8) to be accountable for something; 9) to offer feedback; 10) to tolerate stress

Text b What Makes a Good Manager?

Communication Skill. A manager is the middle person in between the top management level and the team that reports to him. He has to ensure that communication is smooth and conveyed clearly to avoid misinterpretations and dissatisfaction. It's useful to develop your negotiation and customer service skills, especially if you deal with clients.

A Good Planner. In order for you to achieve long term goals and commit to strategies for substantial earnings, you have to communicate the vision of the company to your subordinates. You break down and clarify the goals that each team or individual has to perform and assign work schedules and strategies. It also involves thinking and planning out strategies on how to improve quality and also cost consciousness and effectiveness. Having goals and planning out the directions allow for effective time management and saves cost and resources.

Decision Maker. The daily routine of making decisions includes determining how to approach an employee who is not performing or lacking progress and how to bring about change to the organization and its team. It is essential that your day to day decision is based on what's important, what's right and not who's right.

Leadership Skill. Your position means that you guide and give direction so that the team can perform effectively. You offer the job coaching, training and support. In order for individuals to meet the needs and objectives, they may need extra input, information or skills. The performance of your team depends on your abilities to empower them. How well a person performs depends on his or her motivation. Your task as the boss is to encourage others to improve themselves and the quality of their work. You need to instill in them the desire to accept responsibility and self management.

Appraiser. You need to have the capacity to evaluate and examine a process or procedure and decide on the best choice to produce an outcome. You look at the importance, quality and values and then take the best approach. You are also expected to track the progress of each employee's activities and effectiveness, review them and offer feedback and counseling.

Provide satisfaction. Your subordinates are happy when they are provided with the necessary tools and resource. They feel secure if the management puts priority on health, safety and cleanliness issues. And you satisfy customers by giving good quality of service or product and take care of their needs.

Become an exemplary role model. Managers who set high standards or goals and achieve them are great leaders by examples. The ability to tolerate stress and remain poise under job pressures and still maintain a high activity and energy level are contagious. Set the example by being accountable for your own activities and performance. Work harder on your personal growth and you will become a respected and efficient leader.