Unit 24 Ethics of Telephoning

1. Listen and read the dialogues.

1

• Hello.

• Gould I speak to Mr Bokov?

• Who's calling, please?

• This is Brown from the Foreign Office.

• Thank you. I'm putting you through.

2

• Five - seven - three, one - nine - oh - four.

• Good evening. Can I speak to Mr Jones, please?

• Sorry. Mr Jones is on the other line. Will you wait, please?

• All right.

• Sorry to have kept you waiting, I'm putting Mr Jones on the line.

• Thank you.

3

• Foreign Office. Good afternoon. Can I help you?

• Good afternoon. I'd like to speak to Mr Blake.

• What extension, please?

• I think it's twenty-three.

• Thank you.

(After a moment). You are through.

4

• Hello. I'd like to speak to Mr Smith.

• I'm afraid you have the wrong number. What number were you calling?

• I was calling 340 - 1098.

• This is 340 - 1098. But there is no one by the name of Smith here. This is a private residence.

• I'm sorry to have bothered you.

• That's quite all right.

5

• Hello. May I speak to Mr Smirnov, please?

• Smirnov speaking.

• Mr Smirnov, this is Mr Blake's secretary. I'm calling to confirm your appointment with Mr Blake for next Tuesday at 5p.m.

• Thank you. I am looking forward to seeing Mr Blake next Tuesday. Will you give him my best regards, please.

• I will. Good-bye, Mr Smirnov.

• Good-bye.

6

• Train inquiries.

• Can you give me the times of fast trains to Manchester, please, and arrival time? I'd like to get there about 6.00 p.m.

• Just a minute. Let's see. Week days 8.48 arrive 5.10, 9.30 arrive 5.30, 10.20 arrive 6.30. Do you want any more?

• No. That's fine, thank you very much.

2. Make your own dialogues and act out. Unit 25 Ethics of business

Learn a few more phrase:

Suggesting a meeting or an appointment – Предложение совещания или встречи

Notice of meeting - Приглашение на конференцию

The meeting will be held on... – Конференция состоится...

The meeting will be preceded by a luncheon. – Перед конференцией состоится обед.

I should be pleased to take you out to lunch. – Я был бы рад встретиться с вами за обедом.

I think it would be a good idea if we met to discuss... further. – Я думаю, было бы полезно встретиться и обсудить... в дальнейшем.

I should be pleased to make an appointment. – Я был бы рад договориться с вами о встрече.

I should be grateful if you could... - Я был бы вам признателен, если бы вы смогли...

If you cannot go - Если вы не можете туда отправиться

Should you be unable to attend... – Если вы не сможете присутствовать...

I regret to inform you that I shall be unable to make the appointment. – С сожалением сообщаю вам, что не смогу прийти на встречу.

I regret to inform you that I have to cancel it. – С сожалением сообщаю вам, что вынужден отменить встречу.

I am afraid that I cannot make the meeting. – К сожалению, я не смогу прийти на совещание.

Would it be possible to set up another meeting? – Не могли бы мы организовать другое совещание?

I would like to suggest that we put back the meeting. – Предлагаю перенести совещание на более поздний срок.

If it were possible to bring forward the... – Нельзя ли ускорить...

Please accept my apologies for this inconvenience. – Прошу прощения за причиненное неудобство.

Trying to find a time to meet – Найти время для встречи

If it were convenient – Если вам это подходит

I would like to suggest that... – Я хотел бы предложить... (очень официально)

Might I suggest - Могу ли я предложить (очень официально)

Shall we...? Let's..., shall we? - А если мы (немного менее официально)

How about / What about / Let's... - А если мы (еще менее официально)

We could.../Why don't we... - Мы могли бы.../А почему бы не...

Please let me know when would be the most convenient for you. – Сообщите мне, какое время вам удобнее.

Would you like to suggest another date? - Может, встретимся в другой день?

Stating your requirements - Настоять на своих требованиях

I shall be arriving... /I shall arrive... – Я приеду.../приезжаю

I look forward to receiving confirmation of these arrangements. - Подтвердите, пожалуйста, эти условия.

Replying - Ответ

As requested, I have set up a meeting... – Как вы просили, я организовал совещание...

We look forward to seeing you. – До встречи.

That would be convenient. – Это меня устроит.