8. F ind words in the text to match the following definitions:

1. An arrangement for a seat on a plane or train, a room in a hotel, etc. to be kept for you – r _ _ _ _ _ _ _ _ _ _

2. To arrive at a hotel or private hospital to begin your stay there – c_ _ _ _ _ _.

3. To pay your bill and leave a hotel – c_ _ _ _ _ _ _.

4. The act of paying somebody/something or of being paid – p_ _ _ _ _ _.

5. A piece of paper that shows how much you owe somebody for goods or services – b_ _ _.

9. Find prepositions which are used with the following words and learn them:

to assign guests ___ rooms

___ a sincere manner

to obtain details ___ guests

to fill ___ the registration card

to be ___ a hurry

to be responsible ___

a request ___ rooms

to search ___ smth

according ___ smth

to hand ___ keys

10. F ill in the necessary preposition:

1. It is the responsibility ___ room clerks ___ assign guests ___ their rooms. 2. The receptionist must obtain details ____ guests ___ a sincere manner. 3. If you are searching ___ a good rest, come to our hotel! 4. According ____ our statistics there have been no requests ___ rooms since January. 5. When I wanted to check ___ the hotel, I was asked to fill ___ the registration card. 6. When you want to check ___, you have to pay the bill and hand ___ your keys. 7. The receptionist is responsible ___ obtaining details ___ guests. 8. When the guests are ___ a hurry, they must be escorted ___ their rooms immediately.

11. T ranslate into English:

1. Добрий день, раді вітати Вас у нашому готелі! 2. Чим я можу Вам допомогти? 3. Ви би хотіли отримати одномісний чи двомісний номер? 4. Заповніть, будь ласка, цю реєстраційну картку. Нам потрібне ваше ім’я та прізвище, посада, адреса, телефон, дата прибуття та від’їзду. 5. Скажіть, будь ласка, чи замовляли ви номер наперед? 6. У нашому готелі багато додаткових послуг, таких як сауна, басейн, спортзал, казино та інше. Детальніше про все це ви можете прочитати з нашої брошури. 7. Не забудьте забрати свої речі з сейфу! 8. Вам потрібно допомогти з багажем? 9. Вам викликати таксі? 9. Ось, будь ласка, ваш рахунок. Як ви бажаєте його сплатити – готівкою чи кредиткою?

S peaking exercises

12. Provide your own answers to the following questions asked by the front-desk receptionist:

• What name is the reservation under?

• ____________________________________

• How long will you be staying?

• ____________________________________

• Are you planning to check out tomorrow?

• ____________________________________

• What type of room do you need?

• ____________________________________

• What type of vehicle are you driving?

• ____________________________________

13. M atch the questions asked by the guest to the corresponding answer:

Can we get a wake-up call?	Please, check out by noon.
Is the hotel booked, or can we get a room for tonight?	There is a parking zone behind the hotel.
How do we get to our room from here?	I'm afraid you can't check in until after 4:00 pm.
Is it okay to park out front?	Yes, what time do you want us to place it?
Where is the dining room?	Go to the left and then upstairs to the second floor.
What time is breakfast served at?	I’m afraid, there are no available rooms until tomorrow.
Is it too early to check in?	The dining room is on the main floor at the end of the hall.
When is check out time?	Complimentary breakfast is served in the lobby between 8 and 10 am