- •"Quality management system" for students of specialty
- •5В073200- «Standardization, certification and metrology»
- •Content
- •1. The main objective of studying of discipline of "Quality management system" and a task solved in the course of studying
- •2 Essence of quality as object of management
- •2.1 Concept of quality
- •4 Qualimetry
- •Table 1
- •Table 2 - Classification of indicators of quality
- •1 Main stages of development of control systems of quality
- •1.1 Formation and development of quality management. The factors influencing quality of production
- •1.2 The international standards on control systems of quality of production
- •2 General quality management is based on the following basic provisions:
- •3 Principles of tqm
- •5 Iso 9000 and tqm Standards
- •Iso 9000 and tqm standards
- •2 Standard algorithm of introduction of qms includes the following stages:
- •I claim:
- •Representative of the management
- •Interests of employees:
- •Interests of the enterprise:
- •Interests of suppliers:
- •Examples of the purposes in area of quality and Plans of quality
- •The purposes in area of quality of jsc Kaztsink on 200_ g.
- •Chief of of of f.I.O.
- •Director of az f.I.O
- •I claim:
- •Plan of quality of jsc Kaztsink
- •4 Responsibility and powers and exchange of information
- •Appendix a The terms and definitions relating to documents
- •Appendix b
- •1 Concept about processor approach to a control system at the enterprise (organization)
- •4 Cals Standards
- •3.3 Advantages of cals technology
- •4 Cals Standards
- •Elements of systems of management which benefit from integration
- •Ims is effective?
- •Process
- •Purpose
- •4 Methodology of statistical quality control
- •4.1 Mechanism of statistical product quality control
- •4.3 A role of statistical methods in management of productions
- •4.3.1 Control leaves
- •4.3.2 Pareto's analysis
- •4.3.3 Chart of the reasons and results
- •Control cards
- •3 Requirements to resources
- •5 Criteria of productivity of process
- •Methods of monitoring and management of process
- •The identified risks and measures for their exception
- •6 Working procedures
- •Appendix b Output documents (the documents and messages which appeared as a result of actions within process)
- •Appendix 3 Output documents (the documents and messages which appeared as a result of actions within process)
- •Matrix of distribution of responsibility of participants of process
- •Appendix d The requirements of st rk iso 9001:2009 and the requirement of the organization considered in process
- •Appendix e
- •Appendix Zh
- •List of internal auditors of qms of the enterprise
- •Appendix I
- •Personal leaf of the accounting of the auditor No. ____
- •(Signature, Surname)
- •Auditor questionnaire
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix m
- •Leaf of the revealed discrepancies No. ____
- •Analysis of discrepancy
- •Appendix n
- •Report on audit
- •Iso 9001 code:
- •The note - by italics the example of filling of this form is shown. Appendix p
- •Iso 9001 code:
- •8 Certification of quality systems
- •9 Tell about the identified risks and measures for their exception when carrying out internal audit
4.3 A role of statistical methods in management of productions
One by one preparations arrive on the conveyor. At the end of the conveyor the packing machine continuously packs products and sends them to finished goods warehouse. The attentive look finds the person standing between the conveyor and a packing machine. He strictly watches a stream of products and from time to time takes some products and throws them into the basket standing at it behind the back. It is a defective product.
How there are defective products and what it is necessary to make to reduce their number?
For reduction of number of defective products it is necessary to believe resolutely that it is possible. Each concrete defective product appeared as a result of the special reasons and only their identification and elimination can help of them will get rid.
Many think that defective products are inevitable as production has to meet strict requirements of standards on quality, and factors conducting to emergence of defects are numerous. However despite distinction in types of production and types of technological processes, the reasons of emergence of defective products are universal. The reasons of changes of quality are uncountable also their influence variously. Some of them strongly influence quality change while others, theoretically considered important, actually do not make essential impact if are properly controlled.
All uncountable possible reasons share on two groups. Treat the first a small number of the reasons which makes essential impact (them call "numerous significantly important"). The second group is made by a large number of the reasons making nevertheless insignificant impact (them call "numerous insignificant"). Usually the factors causing defects, not so much. It is the principle called by Pareto principle, we will apply in many case.
Using the specified principle of variability together with Pareto principle, it is possible to solve much more simply a problem of reduction of number of defective products. First of all it is necessary to find su4shchestvenno the important reasons causing emergence of defective products, and after they are accurately revealed to eliminate them.
To reduce number of substandard products, it is necessary to make first of all correct "diagnosis" - the true reasons of defects. If diagnostics is incorrect, it is impossible to reduce number of defective products.
How to make the correct diagnosis? There are many methods. Some rely on intuition, others rely on last experience, the third resort to the statistical analysis of data. It is possible to conduct pilot studies also. The method of intuition is used very often because, in this case the decision can be made quickly enough. Really, to intuition of experiment it is necessary is respectful as in it something is shown, beyond abilities of the ordinary person. However complexity of a problem of destruction of number of defects that is not always clear who - true experiment. The problems conducting to emergence of defective products often arises where there is no previous experience. The saved-up experience, how many strong will to their decrease and desire objectively to analyze a real situation is important for elimination of defective products not so much for years. View of things through a prism of statistics and statistical methods - most, an effective remedy of objective supervision.
Application of statistical methods - very effective way of development of new technology and quality control of productions. Many leading firms seek for their active use, and some of them spend more than hundred hours annually for the training in these methods which is carried out within the firm. Though the knowledge of statistical methods - part normal education of the engineer, knowledge does not mean yet ability to apply it. Ability to consider events from the point of view of statistics is more important, than knowledge of methods. Besides, it is necessary to be able to recognize honestly shortcomings and the arisen changes and to collect the relevant information. In the conclusion it is necessary to emphasize that the knowledge of statistical methods, how many conscious desire to use them is important not so.
Statistics methods - that means which is necessary will study to introduce quality management. They - the most important component of complex system of general quality management in firm. In Japanese corporations everything, beginning from the chairman of the board of directors and to the ordinary worker in shop, are obliged to know bases of statistical methods. Each employee of Japanese corporation, using statistical methods for the analysis and control of processes, thereby promotes improvement of quality, production efficiency and decrease in expenses.