- •"Quality management system" for students of specialty
- •5В073200- «Standardization, certification and metrology»
- •Content
- •1. The main objective of studying of discipline of "Quality management system" and a task solved in the course of studying
- •2 Essence of quality as object of management
- •2.1 Concept of quality
- •4 Qualimetry
- •Table 1
- •Table 2 - Classification of indicators of quality
- •1 Main stages of development of control systems of quality
- •1.1 Formation and development of quality management. The factors influencing quality of production
- •1.2 The international standards on control systems of quality of production
- •2 General quality management is based on the following basic provisions:
- •3 Principles of tqm
- •5 Iso 9000 and tqm Standards
- •Iso 9000 and tqm standards
- •2 Standard algorithm of introduction of qms includes the following stages:
- •I claim:
- •Representative of the management
- •Interests of employees:
- •Interests of the enterprise:
- •Interests of suppliers:
- •Examples of the purposes in area of quality and Plans of quality
- •The purposes in area of quality of jsc Kaztsink on 200_ g.
- •Chief of of of f.I.O.
- •Director of az f.I.O
- •I claim:
- •Plan of quality of jsc Kaztsink
- •4 Responsibility and powers and exchange of information
- •Appendix a The terms and definitions relating to documents
- •Appendix b
- •1 Concept about processor approach to a control system at the enterprise (organization)
- •4 Cals Standards
- •3.3 Advantages of cals technology
- •4 Cals Standards
- •Elements of systems of management which benefit from integration
- •Ims is effective?
- •Process
- •Purpose
- •4 Methodology of statistical quality control
- •4.1 Mechanism of statistical product quality control
- •4.3 A role of statistical methods in management of productions
- •4.3.1 Control leaves
- •4.3.2 Pareto's analysis
- •4.3.3 Chart of the reasons and results
- •Control cards
- •3 Requirements to resources
- •5 Criteria of productivity of process
- •Methods of monitoring and management of process
- •The identified risks and measures for their exception
- •6 Working procedures
- •Appendix b Output documents (the documents and messages which appeared as a result of actions within process)
- •Appendix 3 Output documents (the documents and messages which appeared as a result of actions within process)
- •Matrix of distribution of responsibility of participants of process
- •Appendix d The requirements of st rk iso 9001:2009 and the requirement of the organization considered in process
- •Appendix e
- •Appendix Zh
- •List of internal auditors of qms of the enterprise
- •Appendix I
- •Personal leaf of the accounting of the auditor No. ____
- •(Signature, Surname)
- •Auditor questionnaire
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix m
- •Leaf of the revealed discrepancies No. ____
- •Analysis of discrepancy
- •Appendix n
- •Report on audit
- •Iso 9001 code:
- •The note - by italics the example of filling of this form is shown. Appendix p
- •Iso 9001 code:
- •8 Certification of quality systems
- •9 Tell about the identified risks and measures for their exception when carrying out internal audit
Report on audit
Form 06P
Iso 9001 code:
4.2.4, 7.1, 7.2.3, 8.2.2, 8.3
Report No. |
Date |
Sheet 1 |
Sheets 2 |
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The checked organization (BP, division, department, sector, the project): |
Auditor: |
Signature |
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1 |
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3 |
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The CONCLUSIONS by results of AUDIT: The checked organization - department of marketing, structure of department is approved in the general structure, the number of department at the time of check of 5 people. Kinds of activity of the checked organization - department are defined in the Provision on division of Subitem 02-2004. In the checked organization at the time of check the following procedures and processes of QMS are used (are listed number P, for example, of P-08, P-10, etc.) : During check the following staff of department was exposed to audit: Svetlichny V., Ivanov S.S., Sidorov S. M. Separate remarks were eliminated quickly during audit. The staff of department treated audit with understanding of its main objective. During check 5 discrepancies on which sheets of the revealed discrepancies are issued are revealed (are applied). In general the checked organization understands the purposes and problems of quality management system, responsibility before the Consumer and the carried-out works conform to requirements of the procedures used by division and processes of QMS. |
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Head of group of auditors: |
Signature: |
Date: |
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Participants of group of auditors: |
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Surname of I.O.: |
Signature: |
Date: |
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The Head of the checked organization (division) is ACQUAINTED with RESULTS of AUDIT |
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Position: |
I.O surname. |
Signature |
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Report No. |
Date |
Sheet 2 |
Sheets 2 |
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The CHECKED ORGANIZATION (BP, division, department, sector, the project): |
Auditor: |
Signature |
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The CONTROVERSIAL ISSUES which AROSE during CHECK: During check application of the procedure of numbering of the documents by department (identification of the document) which are not a part of documents QMS is revealed. It is recommended: to make changes to structure of documents QMS according to the approved QMS procedure. |
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Dissenting opinion of the head of the checked organization (if that is available): |
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Resolution on controversial issues of the Representative of the management: (if it is necessary - to specify carrying out unscheduled inspection preliminary date) to Service quality: to deal with the content of the specified procedure, to develop in common department documents and to submit to me by 25.10.04 for review and further making decision on introduction of this procedure to structure of documents QMS. |
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Preliminary date of unscheduled inspection (if there is a need of its carrying out): |
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I APPROVE THE REPORT: |
Representative of the management: |
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Surname, I.O. |
Signature |
Date |
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MAILING of the REPORT: Service of quality, BP. |
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