- •Ділова іноземна мова (англійська мова) методичні вказівки
- •0305 Економіка та підприємництво,
- •0306 Менеджмент і адміністрування
- •6.050202 Автоматизація та комп’ютерно-інтегровані технології
- •Київ нухт 2010
- •Module 1 Job Search Process
- •Vocabulary
- •2 Job Search Process
- •What is the Job Search Process?
- •How Much Time Will the Job Search Take?
- •What Do You Need to Know Before You Start?
- •What Are the Steps of the Job Search Process?
- •1. The recruitment process
- •The recruitment process
- •1) Values
- •2) Interests
- •3) Skills
- •My transferrable skills and how I can use them
- •1) Pursue Advertised Vacancies
- •2) Develop a Contact Network
- •3) Contact Employers Directly
- •Tips for contacting employers
- •What Job Search Techniques Work?
- •Should You Keep a Record of Your Search?
- •Language Development Exercise 1. Reading for meaning What are employers looking for?
- •J ob Search
- •Exercise 3. Applying for a job
- •Vocabulary
- •Vocabulary
- •Vocabulary
- •Unit 2 Job Interview
- •Fay needs advice from Jerry on how to succeed at a job interview in English
- •2. Preperation
- •1) Researching Employers
- •2.) Interview Questions
- •3. Job Interview
- •1) The beginning of the interview
- •2) During a Job Interview
- •3) The end of the interview
- •4) After the Interview
- •Language Development
- •Vocabulary
- •How you look and behave at an interview can sometimes be even more important than what you say! There are lots of things you can do to make a good impression on interviewers.
- •Vocabulary
- •Vocabulary
- •Vocabulary
- •Module 2 Main Business Documents Unit 1 Resume/cv
- •A resume or cv
- •A Cover(ing) Letter
- •Types of Résumés
- •Constructing Your Résumé
- •Full Name
- •Sample Chronological Résumé
- •Sample Functional Résumé
- •Sample Combination Résumé
- •Curriculum Vitae
- •European cv's have varying formats. Each European country has different recruitment practices, but all use cv's instead of résumés. The uk cv comes closest to the American résumé.
- •British And American English
- •Example of cv
- •Curriculum vitae
- •Interests
- •Résumé Checklist
- •Language Development
- •Compiling a cv
- •Vocabulary
- •Vocabulary
- •Vocabulary
- •Unit 2. Application Form
- •Completing an application form
- •Unit 3 Business Letter – General Overview
- •Business Letter Template
- •Some notes on business letters.
- •The writer's address
- •The reference
- •The subscription (complimentary close)
- •The signature
- •The designation
- •Language development
- •5 High Street
- •2 Elm Avenue
- •66 Grimshaw Gardens
- •1. Answer the following questions.
- •What is a format of a Cover Letter?
- •What makes a good Cover Letter?
- •Language Development
- •1. Letter Content
- •2. Useful phrases
- •Vocabulary
- •Look at the following tips for writing Cover Letters. Decide whether the following tips for writing Cover Letters are true or false.
- •Vocabulary
- •Unit 5 Reference Letters/Letters of Recommendation
- •Reference Letter Template
- •Sample Letter of Recommendation
- •Letters of Enquiry/Request
- •1) General information
- •2) Conventions
- •1. Structure
- •2. Layout
- •3. Frequently made mistakes!
- •Language Development
- •Sample Enquiry Letter/Request Letter
- •Answer Letter (Responding to Inquiries and Requests for Information)
- •Important Language to Remember
- •Sample Answer Letter
- •Language development
- •Unit 7 Letter of Complaint/Complaint(s) Letter and Apology Letter Letter of Complaint/Complaint(s) Letter
- •Write concise letters
- •Authoritative complaints letters have credibility and carry more weight
- •Complaints letters must include all the facts
- •Constructive letters and suggestions make complaints easier to resolve
- •Write letters with a friendly and complimentary tone
- •Where should you send letters of complaints?
- •Complaint Letter Template
- •Sample Complaint Letter
- •Summary Writing a Complaint Letter…
- •Language Development The Grammar of 'Complain'
- •4. Salutation:
- •9. Final Paragraph
- •Apology Letter
- •Apology Letter Template
- •Sample Apology Letter
- •Unit 8 Fax
- •Important Language to Remember
- •Sample Fax
- •Language development
- •Unit 9 e-mail
- •Important Language to Remember and Notations
- •Sample emails
- •Language Development
- •Email Workshop Questions
- •Unit 10 Memo
- •Information segment
- •Important Language to Remember
- •Sample Memo
- •Language Development
- •Module 3 Business Plan
- •Writing your Business Plan
- •The Executive Summary (Business Description)
- •Identifying your Business Opportunity
- •Marketing and Sales Strategy of a Business Plan
- •Your Team
- •Operations
- •Financial Forecasts of a Business Plan
- •Other Useful Information
- •Summary
- •Module 4 Contract
- •Essential Clauses of Contract
- •Vocabulary
- •Payment
- •Vocabulary
- •Transport and Delivery Terms
- •The Fourteen Incoterms
- •Vocabulary
- •Packing and Marking
- •Extract from a contract
- •Packing
- •Extract from a contract
- •Marking
- •Voabulary
- •Insurance of Goods
- •Vocabulary
- •Force Majeure
- •Vocabulary
- •Claims and Sanctions
- •Vocabulary
- •Contract for Sending Specialists Abroad Контракт на відрядження фахівців
- •Контракт на експорт товарів Contract for the Export of Goods
- •Контракт №
- •Contract No.
- •5. Packing and marking
- •6. Payment
- •7. Advice of shipment and shipping instructions
- •8. Inspection and tests
- •9. Guarantee and claims
- •10. Contingencies
- •11. Penalty
- •12. Arbitration
- •13. Other terms and conditions
- •5. Упаковка і маркування
- •6. Платіж
- •7. Повідомлення про відвантаження і відвантажувальні інструкції
- •8. Випробування і перевірка
- •9. Гарантії і претензії
- •10. Непереборна сила
- •11. Санкції
- •12. Арбітраж
- •13. Інші умови
- •14. Юридичні адреси сторін
- •Contract for the Purchase of Consumer Goods Контракт на покупку товарів народного споживання
- •Контракт №
- •Bill of lading №
- •1. Subject of the contract
- •2. Obligations of the parties
- •2.1. The uscts shall be obliged to:
- •2.2. The Customer shall be obliged to:
- •3. Time and terms of providing services
- •4. Delivery and acceptance of the goods
- •5. Price and total value of the contract
- •6. Sanctions
- •7. Arbitration
- •8. Validity of agreement
- •Contract for sale of goods
- •Contract
- •1. Subject of the Contract
- •2. Prices and Total Value of the Contract
- •3. Time of Delivery
- •4. Terms of Payment
- •5. Technical Documentation
- •6. Guarantee of the Quality of the Equipment.
- •7. Packing
- •8. Marking
- •9. Shipping Instructions and Notifications
- •10. Insurance
- •11. Sanctions
- •12. Force Majeure
- •13. Arbitration
- •14. Other Terms
- •Letter of Complaint/Complaint(s) Letter 99
- •Ділова іноземна мова
- •Методичні вказівки
- •0305 Економіка та підприємництво,
- •0306 Менеджмент і адміністрування та напрямів підготовки
- •6.050101 Комп’ютерні науки та 6.050202 Автоматизація та
Answer Letter (Responding to Inquiries and Requests for Information)
It is very important to make a good impression when responding to inquiries from potential customers. Of course, the best impression will be made by providing the materials or information that the perspective client has asked for, this positive impression will be improved by a well written response.
Remember to place your or your company's address at the top of the letter (or use your company's letterhead) followed by the address of the company you are writing to. The date can either be placed double spaced down or to the right. You can also include a reference number for correspondence.
Regardless of whether you have the information, you should respond to the request. Either answer the question in your own words, or refer to information you are enclosing in your letter. If you cannot supply the information, express your regret.
Important Language to Remember
The Start:
Dear Mr, Ms (Mrs, Miss VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)
Thanking the Potential Customer for His/Her Interest:
Thank you for your letter of ... inquiring (asking for information) about ...
We would like to thank you for your letter of ... inquiring (asking for information) about ...
Providing Requested Materials:
We are pleased to enclose ...
Enclosed you will find ...
We enclose ...
Providing Additional Information:
We would also like to inform you ...
Regarding your question about ...
In answer to your question (inquiry) about ...
Closing a Letter Hoping for Future Business:
We look forward to ... hearing from you / receiving your order / welcoming you as our client (customer).
Signature:
Yours sincerely (remember use 'Yours faithfully' when you don't know the name of the person you are writing and 'Yours sincerely' when you do.
Sample Answer Letter
Jackson Brothers 3487 23rd Street New York, NY 12009
Kenneth Beare Administrative Director English Learners Company 2520 Visita Avenue Olympia, WA 98501
September 12, 2000
Dear Mr Beare:
Thank you for your inquiry of 12 September asking for the latest edition of our catalogue.
We are pleased to enclose our latest brochure. We would also like to inform you that it is possible to make purchases online at http:\\jacksonbros.com.
We look forward to welcoming you as our customer.
Yours sincerely
(Signature)
Dennis Jackson Marketing Director |
REMEMBER! Written responses need to be the most carefully considered document which reflects a thorough application of the business context, a comprehensive knowledge of the subject (or sound research), and a realistic consideration of the requirements of the organization and the needs and feelings of the recipient. One of the best ways of appreciating the effect of anything you write is simply to ask yourself how you would react of you were the recipient.
Guidelines to written responses.
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