Sample emails

Formal

a b c d e f g	From: To: Cc: Bcc: Sent: Subject: Re: Attachment:	Sarah Bates Tom Peterson Alan Hickson, Production Manager Katia Belmondo, Managing Director 12 January 200_ 14:54 Request for dispatch confirmation Invoice doc
h i j k	Dear Mr Peterson Thank you for your mail. I haw checked with Mr Hickson, our Production Manager, and I can confirm that the 200 cases you ordered left our warehouse yesterday and should arrive at their destination by tomorrow at the latest. Please let me know if there is any delay. I am sending a copy of the invoice as requested, in the attached file. Yours sincerely Sarah Bates Personal Assistant

From: To: Cc: Bcc: Sent: Subject: Re: Attachment:

Pierre Bernard, Sales Manager Jack Wood, Sally Maryfield, Jeffrey Potter Charleas Baker, Senior Accountant 15 November 200. 09-32 Congratulations to the Sales Team

Hi Team I'm sure you will all agree that the annual Sales meeting was a great success. This was clearly due to the excellent organisation involved and I thank you for all your hard work. As you know, we are still watting for the final figures from some of our regional sales reps but it looks very likely that we will exceed our targets in every area. So, well done. To show her appreciation, Ms Belrnondo has instructed the Accounts Depariment to award you all an extra 5% bonus. Keep up the good work! Best wishes Pierre

Language Development

Task 1. Practice

Find an answer to one of these questions given by tour teacher and send him/her an e-mail with your answer to the address provided by your teacher. Receive an answer from your teacher (it may have some corrections or an approvement).

Be ready to present your answer in class.

Email Workshop Questions

1. What is email? What do you need to be able to use email service?

2. How is email different from letters? (List at least 10 differences)

3. What are advantages (list at least 3 of them) and disadvantages (list at least 3 of them) of using email? Give reasons.

4. When should you send business email? When is it not advisable to send email at all? Give reasons.

5. Look at the following fields of an email head and explain what they mean and what sort of information should be written in them.

6. Is layout important in email? Do spelling and grammar matter in email? Give reasons.

7. We read differently from screens and must write differently for them. Give at list 5 tips for good web writing and comment them.

8. What is a good email program? Give a brief description of each of them.

9. What is a signature block? When is it important? What should it include?

10. What is Netiquette? What are its main rules?

11. What can you attach to your email? Why is it suggested to avoid attachments? Give reasons.

12. What is the "reply" button? Why should you use it?

13. What are emoticons and smileys? (give some examples) Can they be used in business email? Give reasons.

14. What is email spam? What anti-spam techniques are suggested for use to avoid receiving email spam?

15. How should you process your inbox?