13.Letter of credit

July 1, 20xx City of West Waterford Community Development Department Engineering Branch 1310 New Capital Avenue West Waterford, CA, 95593

Subject:  Letter of Credit - Jackson Bros. Construction Inc.: Project A-045-595 - Upgrade/Repave Parking Lot To Whom It May Concern: Please be advised that we have placed a hold on the line of credit of Jackson Brothers Construction Inc. in the amount of $650,000 for the benefit of the City of West Waterford for the work related to the above-noted public improvement project. This hold is effective July 1, 20xx and will remain in effect until the work is completed and approved by the City of West Waterford. Chambers Bank will secure said funds as a guarantee to the City of West Waterford for completion of the named public improvements in accordance with City permits. Funds guaranteed by said line of credit will only be restored to Jackson Brothers Construction Inc. after Chambers Bank has received written confirmation from the Director of Community Development of the City of West Waterford that said improvements have been satisfactorily completed in accordance with the approved construction permit. Chambers Bank agrees to disperse funds from the line of credit to the City of West Waterford upon written demand of the Director of Community Development, accompanied by the statement that conditions of the construction permit have been violated. This is an irrevocable commitment of funds which is not subject to recall by Jackson Brothers Construction Inc.

Sincerely,

_____________________ John Livingstone Corporate Credit Department We Concur with this agreement:

_____________________ Fred Jackson President

14.Business letter

July 20, 20xx

Mr. Rodney Giles Manager, Customer Support Inter-Office Solutions Inc. 1289 Luxor Station Rd. Cedar Springs, IL, 34985 Dear Rodney: This is further to our meeting of last week at which we agreed to hold a series of meetings over the next two months to review yourexperiences with the pilot implementation of the 1to1 Customer Relationship Management Program. As discussed at that meeting, the objectives of our reviewsessions will be to:

• Review and assess the overall effectiveness of the program;

• Identify and document strengths weaknesses of the program;

• Propose customer-focused solutions to address areas of weakness;

• Develop an approach and action plan for Phase 2 of the project;

• Determine the staff members who will make up the Phase 2 Team.

As agreed, meetings will be held every second Tuesday from 9:00 a.m. until noon, and the location will alternate between our two offices, the first one to be convened here at Inter-Office on August 14, 20xx. Fred Johnson of your CRM group is to act as the meeting co-ordinator and recording secretary throughout the process. As discussed, at the end of the process, Deborah Buxton of Consultek will draft the summary report for review by the steering committee. As you requested, a copy of her c.v. has been enclosed. I trust I have covered all of the points that we discussed. If you have any questions or would like to add anything please give me a call at 745-9878. We look forward to seeing you at the August 14^th meeting. Sincerely, Marilyn French Senior Consultant