- •Overcoming Your Workplace Stress
- •Overcoming Your Workplace Stress
- •Martin r. Bamber
- •About the author
- •Preface
- •Acknowledgements
- •The ‘fight or flight’ response
- •Harmful stress
- •The consequences of harmful stress for the organization
- •The consequences of harmful stress on the individual
- •Conceptualizing stress
- •The ‘camera analogy’
- •The emergency response
- •Changes in thinking
- •Changes in motivation
- •Changes in emotion
- •Changes in behaviour
- •The development of stress syndromes
- •Dispelling some myths about stress
- •Answers for the stress quiz (Table 1.1) Statement 1
- •Statement 2
- •Statement 3
- •Statement 4
- •Statement 5
- •Statement 6
- •Statement 7
- •Statement 8
- •Statement 9
- •Statement 10
- •Statement 11
- •Statement 12
- •Statement 13
- •Statement 14
- •Statement 15
- •Statement 16
- •How well did you do in the quiz?
- •How stressed are you?
- •A stress checklist
- •Scoring and interpreting the checklist (Table 1.2)
- •Summary
- •Chapter 2
- •Identifying the causes of your occupational stress
- •Introduction
- •An overview of the causes of occupational stress
- •Individual factors
- •Genetic/inherited factors
- •Acquired/learned factors
- •Personality/trait factors
- •Factors in the work environment
- •Job demands
- •Physical working conditions
- •Control
- •Supports
- •Relationships
- •Pay and career prospects
- •The home–work interface
- •The employer’s ‘duty of care’ to provide a healthy working environment Case study: Schmidt
- •The impact of employment legislation
- •Demands
- •Control
- •Support
- •Relationships
- •Further developments in management standards
- •Identifying the main causes of stress in your own working environment
- •Interpreting the results of your questionnaire (Table 2.1)
- •Interpreting individual items
- •Interpretation of subscales
- •Summary and main learning points from Part I
- •About Part II of this book
- •Primary level interventions
- •Secondary level interventions
- •Tertiary level interventions
- •Doing a job analysis
- •Case study: Tony
- •The benefits of doing a job analysis
- •Interventions aimed at reducing the demands of your job Reducing the volume of work
- •Enlarging your job
- •Enriching your job
- •Improving your physical working environment
- •Interventions aimed at increasing the control you have over your job
- •Interventions aimed at increasing the supports you have at work
- •Interventions aimed at improving working relationships
- •Gather evidence
- •Find allies to support you
- •Stand up to the bully
- •Present the bully with the evidence
- •Be prepared for the backlash
- •Take things further if necessary
- •Interventions aimed at clarifying your role at work
- •Interventions aimed at improving the way that change is managed in your workplace
- •Interventions aimed at improving the home–work interface
- •Some tips for negotiating with your employer
- •What to do if your line manager is not receptive to your plight
- •What to do if you do not get the problem resolved within your workplace organization
- •Chapter 4 Living a healthy lifestyle
- •Introduction
- •Living a healthy lifestyle
- •Regular exercise
- •A healthy diet
- •Some tips for doing more exercise
- •Some tips for eating more healthily
- •Monitoring food intake
- •Medication and other drugs
- •Alcohol
- •Some tips for reducing your alcohol intake
- •Caffeine
- •Nicotine
- •Some tips for stopping smoking
- •Sleep and rest
- •Some tips to help you sleep better
- •Summary
- •An exercise
- •Developing your own ‘Healthy Lifestyle Plan’
- •Chapter 5 Developing effective time management skills
- •Introduction
- •Case study: John
- •Case study: Peter
- •What can we learn from the case studies of John and Peter?
- •Developing effective time management skills Plan ahead
- •Be clear about what your goals are
- •Manage your diary effectively
- •Create some ‘prime time’ for yourself
- •Prepare for meetings
- •Choose the best time to tackle difficult tasks
- •Overcome procrastination
- •Case study: Jenny
- •What can we learn from the case study of Jenny?
- •Learn to delegate
- •Stay focused
- •Prioritize tasks
- •Be organized
- •Developing an action plan to manage your time more effectively
- •Chapter 6 Developing assertiveness skills What is assertiveness?
- •Why are some people unassertive?
- •What are the consequences of being unassertive?
- •Case study: Caroline
- •Case study: Rosie
- •How can you become more assertive?
- •Education
- •Aggressive behaviour
- •Submissive behaviour
- •Manipulative behaviour
- •Assertive behaviour
- •Knowing your rights
- •A ‘Bill of Rights’
- •What can we learn from the case study of Caroline?
- •Developing assertive attitudes
- •Developing assertive behaviours
- •Other useful assertiveness techniques to help you
- •Use the ‘broken record’ technique
- •Use fogging
- •Be concise
- •Be specific
- •Clarify
- •Use ‘I’ statements
- •Active listening
- •Aim for a workable compromise
- •Negative assertion
- •Empathic confrontation
- •Self-disclosure
- •How assertive are you?
- •Table 6.1 scores and interpretation Scoring of individual items
- •Interpreting the total scores for the questionnaire
- •Developing an action plan to become more assertive
- •Chapter 7 Developing effective interpersonal skills
- •Introduction
- •What are interpersonal communication skills?
- •Why are some people interpersonally less skilled than others?
- •What are the consequences of being interpersonally unskilled?
- •Developing your own interpersonal skills
- •Body posture and gestures
- •Facial expressions
- •Eye contact
- •Voice projection
- •Personal space
- •Personal appearance and presentation
- •Verbal skills
- •Paraphrasing
- •Reflecting feelings
- •Summarizing
- •Minimal encouragers
- •Asking open questions
- •Immediacy
- •Concreteness
- •The use of small talk
- •Higher level interpersonal skills
- •Developing cognitive skills
- •How interpersonally skilled are you?
- •Developing an action plan aimed at becoming more interpersonally skilled
- •Chapter 8 Developing relaxation skills
- •Introduction
- •Informal relaxation techniques
- •Semi-formal relaxation techniques
- •Massage
- •Releasing your shoulder tension
- •Soothing your scalp
- •Relaxing your eyes
- •Formal relaxation techniques
- •Deep breathing exercises
- •A deep breathing exercise
- •Progressive muscular relaxation
- •A progressive muscular relaxation exercise
- •A brief relaxation exercise for the neck and shoulders
- •Mental relaxation techniques
- •Meditation
- •Mindfulness
- •Mental refocusing
- •Visual imagery
- •Summary and main learning points
- •Chapter 9 Changing the way you relate to your work
- •Introduction
- •Understanding the links between thoughts, feelings, behaviours and bodily reactions
- •The cat vignette exercise
- •Identifying unhelpful patterns of thinking
- •Labelling dysfunctional thinking styles
- •Catastrophic thinking
- •Jumping to conclusions and mind reading
- •Overgeneralization
- •Magnification
- •Minimization
- •Personalization
- •Black and white thinking
- •‘Should’ and ‘must’ statements
- •Challenging dysfunctional patterns of thinking
- •Examining the evidence
- •Exploring the alternatives
- •Identifying advantages and disadvantages
- •The friend technique
- •Checking it out
- •Estimating probabilities
- •Reattributing meaning
- •Conducting behavioural experiments
- •Case study: Sarah
- •Challenging work dysfunctions
- •Challenging patterns of over-commitment Modifying perfectionism
- •Modifying workaholism
- •Challenging patterns of under-commitment Modifying underachievement
- •Modifying procrastination
- •Summary
- •Chapter 10 Overcoming stress syndromes
- •Introduction
- •Treating anxiety syndromes
- •Performance anxiety
- •Case study: Philip
- •Treating Philip’s performance anxiety
- •What can we learn from the case study of Philip?
- •Panic attacks
- •Case study: Andrew
- •Treating Andrew’s panic attacks
- •Phobic avoidance
- •Treating phobic avoidance
- •Case study: Maxine
- •Treating the depression syndrome
- •Challenging depressive thinking
- •Challenging unhelpful behaviours
- •Activity scheduling
- •Conducting behavioural experiments
- •A note on the burnout syndrome
- •Treating burnout syndrome
- •Treating the hostility syndrome
- •Summary
- •The eight stages of a self-help plan
- •Make a problem list
- •Prioritize your problems
- •Set your goals
- •Establish the criteria of success
- •Plan your interventions
- •Develop a self-help treatment plan
- •Monitor and review your progress
- •Prevent relapse
- •Case study: Helen
- •Making a problem list and prioritizing the problems
- •Setting the goals and establishing the criteria of success
- •Comfort eating and weight gain
- •Avoidance
- •Procrastination
- •Unassertiveness
- •Anxiety
- •Poor self-image
- •Planning the interventions
- •Interventions for comfort eating and weight gain
- •Interventions for avoidance
- •Interventions for procrastination
- •Interventions for unassertiveness
- •Interventions for anxiety
- •Interventions for poor self-image
- •Developing a self-help treatment plan
- •Monitoring and reviewing progress
- •Summary
- •Chapter 12 Summary and conclusions
- •Appendix Useful books and contacts
Mental relaxation techniques
So far in this chapter the relaxation exercises described have focused on physical relaxation. However, there are a range of mental relaxation exercises that have also been demonstrated to be effective in reducing stress. Generally speaking they work by reducing the ‘mental chatter’ that people who are stressed are bombarded with on a daily basis and inducing an inner sense of calm and peacefulness. Some of the best-known techniques include meditation, mindfulness, mental refocusing and visual imagery and these are outlined below.
Meditation
Meditation is often equated with Eastern mysticism and something that The Beatles did in the 1960s while on drugs. However, there is nothing intrinsically mysterious about meditation. It is simply a set of techniques aimed at helping the individual relax mentally. There is a wide range of meditative techniques but generally they involve sitting in a quiet comfortable environment, doing some preliminary muscle relaxation and breathing exercises to ensure a physically relaxed state and then practising a mental exercise which induces a passive attitude to the internal mental activity and external distractions that are being experienced. Meditation uses a ‘neutral’ focal device to engage the attention of the individual, such as a mental image (picture) or a ‘mantra’ (a chant or repeating a word or number over and over again). Focusing one’s attention on to the neutral focal device allows all other information to drift in and out of the individual’s consciousness without paying much attention to it at all. One example of a focal device is to imagine a translucent blue pyramid shape floating in three-dimensional space. Another is to imagine the word ‘RELAX’ in large bold three-dimensional letters revolving slowly in three-dimensional space. In some ways these examples are comparable to a screen saver on a computer, in that the image moves or rotates slowly on the screen while all other programs are shut down. An example of a mantra would be to the sound ‘Oommh’ over and over again. The result of paying attention to a neutral focusing device is to induce an inner sense or peacefulness and calm.
Mindfulness
Mindfulness is a particular kind of mediation derived from the Buddhist philosophy. It is based on the observation that when we are in a tense or distressed state, our mind is usually somewhere other than the present moment in time. For example, anxious people tend to live in the future. They spend much of their time worrying about what might happen tomorrow, next week or some time in the future. They predict that disaster and catastrophe are just round the corner. Depressed people on the other hand spend much of their time focusing on the past, missed opportunities and losses. Mindfulness meditation techniques, however, involve teaching the individual how to be fully engaged in the present moment without excessively analysing or over-thinking the experience. So rather than worrying about the future, or dwelling on the past, mindfulness meditation switches the focus of attention to what is happening in the here and now. There is a range of techniques that can bring about a state of mindfulness and some examples of these are outlined below. Give them a try and see what it feels like.
MINDFUL EATING
How often do you sit there at work eating your lunch while your mind is elsewhere? You may be worrying about the meeting that you have to go to later that afternoon, or you may be focusing on the memory of some event that has happened in the past. Because your attention is elsewhere it is likely that you have not even noticed the taste, touch or texture of the food that you are placing in your mouth. You may even be gulping the food down because you are in a hurry. Mindful eating involves paying full attention to the meal that you are eating. Try to eat slowly, taking time to fully enjoy the tastes, smells, colour and textures of the foods you are eating. Notice what it feels like when you chew and swallow each bite of your food.
BODY SCAN
In some respects body scanning is similar to progressive muscular relaxation in that you focus your attention on various parts of your body, starting with your feet and then working your way up the body. However, it is different from progressive muscular relaxation in that in mindfulness you are simply noticing ‘what is’ rather than tensing and relaxing your muscles, or labelling sensations as good and bad. It is about observing all the sensations you are experiencing in your body without trying to change anything. For example, you may observe that the muscles in your neck are particularly tense but instead of trying to change the sensation, mindfulness is about accepting that this is the way your neck is feeling at the present moment in the here and now.
MINDFUL WALKING
As for eating, how often do we simply rush from one place to another with our mind somewhere else? Mindful walking involves focusing your attention on the physical experience of every step that you take. Notice the sensation of pressure on your feet and in your shoes as your feet touch the ground. Experience the changes when you walk on different kinds of surface. Observe your body movements and sensations in your muscles. Notice the rhythm of your breathing and the feeling of the wind, rain or sunshine against your face. Soak up the sounds, sights and smells impinging on your senses as you progress on your journey.
