- •Face to Face Communication (from International Business English, unit 1)
- •1. 2. Asking questions
- •Do you enjoy your work?
- •Have you met?
- •Around the world
- •II.Basic telephone Training
- •2.1. Spelling Clearly (Unit 10)
- •2.2. Starting the Call (Unit 1)
- •Home task:
- •I. Face to Face Communication (from International Business English, unit 1(1.6, 1.7))
- •1.1. Developing relationships
- •1.2. Developing relationships
- •II.Basic telephone Training
- •2.1. Taking an Address (Unit 11)
- •2.2. The Boss is Out (Unit 2).
- •Conversation Practice
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.1., 2.3))
- •Speaking and writing
- •Abbreviations
- •Letter writing
- •Telephoning
- •Conversation practice
- •Vocabulary List 1
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2., 2.6))
- •The right address
- •It’s in the mail
- •Letter writing
- •Telephoning
- •Conversation practice
- •Unit 2. Arrivals.
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2.B, 2.5. A))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Wrong Number
- •Conversation practice
- •Vocabulary List 2
- •Vocabulary Note:
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2. C, 2.5 b))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Connections
- •Conversation practice
- •Unit 3. Introductions.
- •Home task:
- •Rex cinema
- •Phone Systems
- •III.Conversation practice
- •Vocabulary List 3
- •Home task:
- •Prepositions (Basic Telephone Training, Unit 12)
- •III. Conversation practice
- •Unit 4. Talking about Work.
- •Home task:
- •Vocabulary List 4
- •Abbreviations:
- •Home task:
- •Phone Play
- •III. Conversation practice
- •Unit 5. Asking for Information.
- •Home task:
- •I’d like to Know Your Prices (Telephoning in English, Unit 3)
- •III. Conversation practice
- •Vocabulary List 5
- •Home task:
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Unit 6. Eating Out.
- •Home task:
- •Lesson Plan:
- •I. Letter writing
- •II. Telephoning
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Vocabulary List 6
- •Home task:
- •II. Telephoning
- •Note-taking
- •Listening. Speaking.
- •Dialogue 1.
- •Dialogue 2.
- •III. Conversation practice
- •Unit 7. Appointments.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 7
- •Home task:
- •III. Conversation practice
- •Unit 8. Time Out.
- •Vocabulary List 8
- •Home task:
- •2.6. C. Phone Play
- •III. Conversation practice
- •Home task:
- •C. Phone Play
- •What to say – what to expect Travel arrangements
- •Choose the best answer.
- •III. Conversation practice
- •Unit 9. Meetings.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 9
- •Home task:
Conversation practice
Watch Unit 2. Arrivals of the Video Conference.
Unit 2. Arrivals.
Ron Jacobs, Bob Davis.
Bob: No, here he is.
Ron: Hello, Bob.
Bob: Hello, Ron. Good to see you.
Ron: And you. How are you?
Bob: I am very well. How was your flight?
Ron: It was fine. But I’m a little bit tired. It’s ten o’clock in the evening now in Tokyo. My bedtime! Oh, by the way, Murata sends his regards.
Bob: Thanks. How is he?
Ron: He’s well. But very busy with the reorganization.
Telephone ringing.
Bob: Excuse me a minute. Hello, Bob Davis. Ah, Kate. Thanks for calling back. … No, we need three meeting rooms. … Yes, Monday’s fine… Yeah, that’s great… See you then. Ciao. … I love these things. Have you got one?
Ron: Uh, no, I don’t. I don’t travel very much. …So, you are very busy, then, Bob, as usual!
Bob: Yes, we have 90 delegates at this year’s sales conference.
Ron: That’s a lot of people.
Bob: Yeah. And I have to organize it.
Ron laughs.
* * *
Isabel Pelletier, Ann Richards.
Ann: Isabelle Pelletier?
Isabelle: That’s right.
Ann: Hello. I’m Ann Richards.
Isabelle: How do you do?
Ann: How do you do? Welcome to Birmingham. Can I help you with your bags?
Isabelle: Thanks, … Thank you for your coming to meet me.
Ann: Oh, you’re welcome. How was your journey?
Isabelle: There was a short delay at Folkestone, but it was fine.
Ann: How long is the train journey from Paris?
Isabelle: Oh, about six hours. But I prefer the train. I can work on it.
Ann: Is this your first visit to England?
Isabelle: No, it isn’t. I sometimes visit friends in London. But it’s my first time here on business. … You work with Bob Davis, don’t you?
Ann: Yes I do.
Isabelle: I suppose, you are very busy, then, organizing the conference.
Ann: Yes. It’s a lot of work. But it’s going very well, I think! … Come on, this way.
* * *
Taxi driver, Mr. Conway.
Driver: That’s seventeen pounds ninety, please.
Daniel: There you go. Keep the change.
Driver: Thank you very much.
* * *
Receptionist, Daniel Conway.
Receptionist: Good morning, sir.
Daniel: Good morning. I have a reservation in the name of Conway.
Receptionist: Ah, Mr. Conway. You’re with the Transglobal Party.
Daniel: That’s right.
Receptionist: Could you fill in the registration card, please, Mr. Conway?
Daniel: Sure.
Receptionist: Would you like a newspaper in the morning?
Daniel: Yes, I’d like the “Financial Times”, please. Oh, and could I have a wake-up call for seven o’clock?
Receptionist: Certainly. You are in room 124. That’s in the other building on the first floor. Would you like someone to help you with your bags?
Daniel: No, thanks. I can manage.
Receptionist: Enjoy your stay.
Daniel: Thank you.
* * *
Daniel Conway, Bob Davis, Ann Richards.
Bob: Hello, Dan. How are you?
Daniel: Good, thanks, Bob. And you?
Bob: Not so bad. You know Ann Richards, don’t you?
Daniel: Yes, we met at last year’s sales conference. It’s good to see you again, Ann.
Ann: And you, Daniel.
Bob: Ann is the deputy sales manager for the UK now.
Daniel: Congratulations.
Ann: Thanks.
Daniel: So, how are things going?
Bob: Don’t ask. (telephone ringing) … Excuse me.
Daniel Conway, Ann Richards.
Ann: How was your flight, Daniel?
Daniel: It wasn’t too good, actually. The plane was two hours late.
Ann: Oh, dear. I’m sorry to hear that.
Daniel: Never mind. I’m here now!
Ann: Well, I guess you’d like to unpack and have a rest before lunch.
Daniel: Yes, I would, thanks.
Ann: Well, I’ll see you later.
Daniel: See you later.
Act out the conversations in class.
