- •Face to Face Communication (from International Business English, unit 1)
- •1. 2. Asking questions
- •Do you enjoy your work?
- •Have you met?
- •Around the world
- •II.Basic telephone Training
- •2.1. Spelling Clearly (Unit 10)
- •2.2. Starting the Call (Unit 1)
- •Home task:
- •I. Face to Face Communication (from International Business English, unit 1(1.6, 1.7))
- •1.1. Developing relationships
- •1.2. Developing relationships
- •II.Basic telephone Training
- •2.1. Taking an Address (Unit 11)
- •2.2. The Boss is Out (Unit 2).
- •Conversation Practice
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.1., 2.3))
- •Speaking and writing
- •Abbreviations
- •Letter writing
- •Telephoning
- •Conversation practice
- •Vocabulary List 1
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2., 2.6))
- •The right address
- •It’s in the mail
- •Letter writing
- •Telephoning
- •Conversation practice
- •Unit 2. Arrivals.
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2.B, 2.5. A))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Wrong Number
- •Conversation practice
- •Vocabulary List 2
- •Vocabulary Note:
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2. C, 2.5 b))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Connections
- •Conversation practice
- •Unit 3. Introductions.
- •Home task:
- •Rex cinema
- •Phone Systems
- •III.Conversation practice
- •Vocabulary List 3
- •Home task:
- •Prepositions (Basic Telephone Training, Unit 12)
- •III. Conversation practice
- •Unit 4. Talking about Work.
- •Home task:
- •Vocabulary List 4
- •Abbreviations:
- •Home task:
- •Phone Play
- •III. Conversation practice
- •Unit 5. Asking for Information.
- •Home task:
- •I’d like to Know Your Prices (Telephoning in English, Unit 3)
- •III. Conversation practice
- •Vocabulary List 5
- •Home task:
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Unit 6. Eating Out.
- •Home task:
- •Lesson Plan:
- •I. Letter writing
- •II. Telephoning
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Vocabulary List 6
- •Home task:
- •II. Telephoning
- •Note-taking
- •Listening. Speaking.
- •Dialogue 1.
- •Dialogue 2.
- •III. Conversation practice
- •Unit 7. Appointments.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 7
- •Home task:
- •III. Conversation practice
- •Unit 8. Time Out.
- •Vocabulary List 8
- •Home task:
- •2.6. C. Phone Play
- •III. Conversation practice
- •Home task:
- •C. Phone Play
- •What to say – what to expect Travel arrangements
- •Choose the best answer.
- •III. Conversation practice
- •Unit 9. Meetings.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 9
- •Home task:
Connections
Interview a partner and complete the questionnaire on p. 24 of Basic Survival (unit 18). Do ex. 1-7.
Conversation practice
Watch Unit 3. Introductions of the Video Conference.
Unit 3. Introductions.
Daniel Conway, Bob Davis, Pablo Gonzalez.
Bob: Good morning.
Daniel: Hi, Bob. Let me introduce you to Pablo Gonzalez. Pablo, this is Bob Davis. He is sales manager for the U.K.
Pablo: How do you do?
Bob: Pleased to meet you, Pablo.
Daniel: Pablo works in the Buenos Aires office. He is responsible for the Latin American market.
Bob: Oh, and how are things there?
Pablo: Not bad, thanks. Sales are doing pretty good. … I hear the U.K. is doing very well this year.
Bob: Yeah. Sales are up by 15% on last year. We are very pleased.
Pablo: That’s great. So, maybe you’ll win the big prize, then.
Bob: Oh, I don’t think so.
* * *
Isabelle Pelletier, Ann Richards, Daniel Conway, Pablo Gonzalez.
Ann: Hello, Isabelle.
Isabelle: Good morning, Ann.
Ann: Is everything OK at the hotel?
Isabelle: Yes, thanks, it’s very comfortable.
Ann: Good. I’m glad to hear it. Oh, I’d like you to meet Daniel Conway… Daniel, may I introduce Isabelle Pelletier? She is the new sales manager for southern Europe.
Daniel: Hello. Pleased to meet you.
Isabelle: It’s nice to meet you too, Mr. Conway.
Daniel: Please, call me Daniel.
Isabelle: You are in charge of marketing, aren’t you, Daniel?
Daniel: That’s right.
Ann: Will you excuse me a moment?
Daniel: Sure.
Isabelle: Yes, of course.
Daniel: So, how are you finding the job?
Isabelle: I’m enjoying it, thanks. There is a lot to learn. But I think this conference will be very useful.
Daniel: Where are you based?
Isabelle: Paris. What about you?
Daniel: I work in the head office in New York. Pablo, have you met Isabelle Pelletier?
Pablo: Yes. We met at the hotel last night. Hello again.
Isabelle: Hello, Pablo.
Daniel: What time does the first session start?
Isabelle: In half an hour.
Daniel: Shall we get some fresh air before it begins?
Pablo: Good idea.
Isabelle: O.K.
* * *
Daniel Conway, Isabelle Pelletier, Pablo Gonzalez.
Pablo: It’s so cold here!
Isabelle: It’s normal for this time of year! What’s the weather like in Argentina?
Pablo: It’s spring. Warm and sunny!
Isabelle: You speak excellent English, Pablo.
Pablo: Ah, well, my mother is English, you see. I usually speak English with her and Spanish with my father.
Daniel: Your English is very good too, Isabelle.
Isabelle: Thank you. It’s getting better - slowly. I go to evening classes in Paris…. What about you, Daniel? Do you speak any other languages?
Daniel: Well, I speak a little Spanish, but I’m afraid, I don’t speak French.
Pablo: His Spanish is very good, actually.
Daniel: Well, I can certainly order a beer! Do you live in Paris, Isabelle?
Isabelle: No, I live in Meudon. It’s a small town near Paris. Do you know France?
Daniel: No, not very well. But I like Paris very much.
Pablo: Yeah, it’s beautiful. It’s my second favourite city - after Buenos Aires, of course! … Is this your first visit to Birmingham, Isabelle?
Isabelle: Yes, it is. Do you like Birmingham?
Pablo: Yes, it’s a very lively place - there are some good restaurants and pubs.
Daniel: Yes, Pablo knows all the good places to eat.
Pablo: That’s my favourite hobby!
Be ready to act out the following situations:
Introduce your colleagues to each other.
Ask your colleagues about their job.
Discuss the weather.
