- •Face to Face Communication (from International Business English, unit 1)
- •1. 2. Asking questions
- •Do you enjoy your work?
- •Have you met?
- •Around the world
- •II.Basic telephone Training
- •2.1. Spelling Clearly (Unit 10)
- •2.2. Starting the Call (Unit 1)
- •Home task:
- •I. Face to Face Communication (from International Business English, unit 1(1.6, 1.7))
- •1.1. Developing relationships
- •1.2. Developing relationships
- •II.Basic telephone Training
- •2.1. Taking an Address (Unit 11)
- •2.2. The Boss is Out (Unit 2).
- •Conversation Practice
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.1., 2.3))
- •Speaking and writing
- •Abbreviations
- •Letter writing
- •Telephoning
- •Conversation practice
- •Vocabulary List 1
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2., 2.6))
- •The right address
- •It’s in the mail
- •Letter writing
- •Telephoning
- •Conversation practice
- •Unit 2. Arrivals.
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2.B, 2.5. A))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Wrong Number
- •Conversation practice
- •Vocabulary List 2
- •Vocabulary Note:
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2. C, 2.5 b))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Connections
- •Conversation practice
- •Unit 3. Introductions.
- •Home task:
- •Rex cinema
- •Phone Systems
- •III.Conversation practice
- •Vocabulary List 3
- •Home task:
- •Prepositions (Basic Telephone Training, Unit 12)
- •III. Conversation practice
- •Unit 4. Talking about Work.
- •Home task:
- •Vocabulary List 4
- •Abbreviations:
- •Home task:
- •Phone Play
- •III. Conversation practice
- •Unit 5. Asking for Information.
- •Home task:
- •I’d like to Know Your Prices (Telephoning in English, Unit 3)
- •III. Conversation practice
- •Vocabulary List 5
- •Home task:
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Unit 6. Eating Out.
- •Home task:
- •Lesson Plan:
- •I. Letter writing
- •II. Telephoning
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Vocabulary List 6
- •Home task:
- •II. Telephoning
- •Note-taking
- •Listening. Speaking.
- •Dialogue 1.
- •Dialogue 2.
- •III. Conversation practice
- •Unit 7. Appointments.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 7
- •Home task:
- •III. Conversation practice
- •Unit 8. Time Out.
- •Vocabulary List 8
- •Home task:
- •2.6. C. Phone Play
- •III. Conversation practice
- •Home task:
- •C. Phone Play
- •What to say – what to expect Travel arrangements
- •Choose the best answer.
- •III. Conversation practice
- •Unit 9. Meetings.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 9
- •Home task:
Inquiries for prices and discounts
Person calling:
I’ve seen your advertisement in the Builder’s Journal and I’d like to know your prices and terms.
What’s the price of the Portland cement you’re offering?
If your terms are reasonable, we’ll be able to place another order soon.
Could you let us have a firm offer?
We sell pumps and need regular supplies.
What are your hotel rates? Does that include breakfast and other extras?
Person called:
Our lowest price is $ 60 a dozen.
We can give you a 10 % discount if your order reaches us by October 30.
Sorry, it’s not firm. Prices are likely to go up soon.
No, I can’t tell you what the discount is until I know how many you’d like to order. You see, it depends on the quantity.
Yes, if you order over $ 10 000 in value, we can go along with the special discount terms.
2.8. Task 3. Choose the missing words from the box.
allow cost demand gone up lowest quantity repeat share special |
These are our ………… prices for the material you wanted.
2. Couldn’t you manage to ……….. me a better discount for this large ……….?
3. That’s not much more than the price you paid last year. They’ve only ……… a little.
4. There’s a very heavy ……….. for our tents this year.
5. We can offer you a ………. discount if you order before the end of the month.
6. What would they ……….. if I took a hundred at a time?
7. Yes, but don’t forget that this is a ………. order.
8. ……….. prices are quoted on the stock market.
2.9. Task 4. Choose the best answers/explanations.
1. Can you give me a quotation? a. We haven’t any more available.
b. This price is very competitive.
c. They cost $ 3.30 each.
2. You wanted a higher discount. a. It depends on the number you order.
b. The prices are our lowest.
c. It’s not so much.
3. We’re thinking of buying your a. Then take advantage of our
products. introductory offer.
b. Business is good at present.
c. Share prices have been falling lately.
4. Can you offer the large size at the a. No, it’s cheaper.
same price? b. No, it’s more expensive.
c. No, the price is unchanged.
5. The terms are CIF. a. No credit is allowed.
b. Goods are supplied only if cash is
firm.
c. Goods are sent to the customer’s
place.
6.Are those your most favourable a. Yes, we have plenty available.
prices ? b. Yes, we can’t reduce them.
c. Yes, they are very important.
Task 5. Listening.
Listen to the two telephone conversations on the cassette. While you are listening, take notes on the note pads.
NOTES
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__________From the desk of Sam Rizzo_______________________________
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