- •Face to Face Communication (from International Business English, unit 1)
- •1. 2. Asking questions
- •Do you enjoy your work?
- •Have you met?
- •Around the world
- •II.Basic telephone Training
- •2.1. Spelling Clearly (Unit 10)
- •2.2. Starting the Call (Unit 1)
- •Home task:
- •I. Face to Face Communication (from International Business English, unit 1(1.6, 1.7))
- •1.1. Developing relationships
- •1.2. Developing relationships
- •II.Basic telephone Training
- •2.1. Taking an Address (Unit 11)
- •2.2. The Boss is Out (Unit 2).
- •Conversation Practice
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.1., 2.3))
- •Speaking and writing
- •Abbreviations
- •Letter writing
- •Telephoning
- •Conversation practice
- •Vocabulary List 1
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2., 2.6))
- •The right address
- •It’s in the mail
- •Letter writing
- •Telephoning
- •Conversation practice
- •Unit 2. Arrivals.
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2.B, 2.5. A))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Wrong Number
- •Conversation practice
- •Vocabulary List 2
- •Vocabulary Note:
- •Home task:
- •Letters, telexes and memos (from International Business English, unit 2 (2.2. C, 2.5 b))
- •Joining sentences
- •The right address
- •Letter writing
- •Telephoning
- •Connections
- •Conversation practice
- •Unit 3. Introductions.
- •Home task:
- •Rex cinema
- •Phone Systems
- •III.Conversation practice
- •Vocabulary List 3
- •Home task:
- •Prepositions (Basic Telephone Training, Unit 12)
- •III. Conversation practice
- •Unit 4. Talking about Work.
- •Home task:
- •Vocabulary List 4
- •Abbreviations:
- •Home task:
- •Phone Play
- •III. Conversation practice
- •Unit 5. Asking for Information.
- •Home task:
- •I’d like to Know Your Prices (Telephoning in English, Unit 3)
- •III. Conversation practice
- •Vocabulary List 5
- •Home task:
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Unit 6. Eating Out.
- •Home task:
- •Lesson Plan:
- •I. Letter writing
- •II. Telephoning
- •Inquiries for prices and discounts
- •III. Conversation practice
- •Vocabulary List 6
- •Home task:
- •II. Telephoning
- •Note-taking
- •Listening. Speaking.
- •Dialogue 1.
- •Dialogue 2.
- •III. Conversation practice
- •Unit 7. Appointments.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 7
- •Home task:
- •III. Conversation practice
- •Unit 8. Time Out.
- •Vocabulary List 8
- •Home task:
- •2.6. C. Phone Play
- •III. Conversation practice
- •Home task:
- •C. Phone Play
- •What to say – what to expect Travel arrangements
- •Choose the best answer.
- •III. Conversation practice
- •Unit 9. Meetings.
- •Home task:
- •III. Conversation practice
- •Vocabulary List 9
- •Home task:
Home task:
1. Letter Writing: in Business Letter
Learn the vocabulary on pp. 56 – 57
Do ex. 4, 6 (1 – 9) p. 63 – 64.
2. Telephoning:
Do ex. 2.8. Learn the abbreviations.
Ex. 2.9. Make up your dialogue (Dialogue 2: cards 3 and 4).
3. Conversation practice: Video Conference
- Learn and act out dialogue 2 (between Bob Davis and Barbara Little) and dialogue 3 (between Barbara little, Helen Mills and secretary) from Unit 7. Appointments of Video Conference.
Lesson 15
Lesson Plan:
I. Letter writing
1.1. The right address
Listen to the recording and address each envelope correctly. (Later, you can check your answers in File 4)
1.2. Business Letter
Vocabulary drill (pp. 56 – 57)
Go over your home exercise – ex. 4, ex. 6 (1 – 9) p. 63 – 64.
II. Telephoning
A. Listening practice (Basic telephone Training, Unit 21a)
2.1. Write the names of the cities on the tape:
1. ……………………… 4. …………………………
2. ……………………… 5. …………………………
3. ………………………
2.2. Make a note of the times you hear:
1. ……………………… 4. ………………………..
2. ……………………… 5. ………………………..
3. ………………………
2.3. Write the dates on tape:
1. ………………….. 4. …………………..
2. ………………….. 5. ………………….
3. …………………..
2.4. Circle the correct group of letters:
1. WVU VWY YWV UVW 3. GYJ JGJ YJG IYG
2. HAE EIH HAI IEA 4. VVB DBV BBB BVV
B. Getting the Message (Basic Telephone Training, Unit 21 b)
2.5. Listen to the message on the tape and note down the important information.
To ………………………………. …… Date …………………………. From …………………………………. Time ………………………… Message ………………………………………………………………………………. ……………………………………………………………………………….. ……………………………………………………………………………….. Message taken by …………………………………………………………… |
2.6. C. Phone Play
Student A. Call the New Yorker Hotel. Book a double room for three nights from 9th to 12th May. You have a baby. Ask for prices and book.
Student B. You are the receptionist at the New Yorker Hotel. A single room costs $ 110, a double room costs $ 150, dogs and children are free. Ask for Student A’s name.
2.7. Go over your home exercises (ex. 2.8. abbreviations and ex. 2.9. Dialogue 2) from lesson 14.
2.8. Task 11. Listen to the callers on the cassette and answer their questions using the information given below.
1. Burckhardt 6. Gomersall
2. ETA 10.25 a.m. 7. 15.30 GMT
3. Farquharson 8. Jowsey
4. Pysanczyn 9. ASAP
5. midday on 27.11.86 10. Velasquez
III. Conversation practice
Scan the vocabulary below. Make sure you know the meaning of the words and word-combinations.
Vocabulary List 7
What are you planning to do this afternoon?
I want to / I am going to / I’d like to………. . How about you?
What about going together? / Shall we go together?
Great / I’d love to.
What time shall we …
(I’d like to) Make an appointment.
Is she expecting you? Do you have an appointment?
She is in a meeting. She has appointments all day.
Can I / Is it possible to make an appointment for Wednesday? (to come on Wednesday?) / Would Wednesday be convenient? Could we make it Wednesday?
One of my colleagues can’t make Wednesday.
How many of you are coming?
I look forward to seeing you at … o’clock on Wednesday.
Why don’t we (do smth)?
What do you suggest?
We can meet in reception (in the lobby, foyer) at … o’clock.
Fine, see you later.
What’s your handicap?
3.2. Listen to Units 8, 26, 37, 39 of Basic Survival and do the exercises.
3.3. Act out dialogue 2 (between Bob Davis and Barbara Little) and dialogue 3 (between Barbara little, Helen Mills and secretary) from Unit 7. Appointments of Video Conference
