1. Перевести текст письма (The Letter of Complaint) – (30 баллов).

Men’s Clothes Dealers Ltd.

142 South Road

Sheffield S20 4HL

England

18Th April, 2011

Ref: Our Order # 142 of 21^st March, 2011

Dear Sirs,

Thank you for your delivery of men’s silk shirts, which we ordered on 21^st March, 2011. At the same time we would like to draw your attention to the following. After examination of the shirts we discovered some manufacturing defects:

• There are oil stains on 12 shirts;

• The colour of buttons of 5 shirts does not match the colour of these shirts;

• One shirt is in a different style.

We are returning defective shirts by separate mail, and would ask you to replace them by shirts in the colours and sizes specified below:

Size Colour Quantity

15 white 9

17 white 8

We would appreciate a prompt reply.

Yours faithfully,

V. Smurov

The managing Director

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Образец ответа

Visteria Ltd.

P.O. Box 82

Kiev 253206

Ukraine

21St April, 2011

Ref: Order # 142 of 21^st March, 2011

Dear Sirs,

Your letter of 18^th April, 2011, was duly noted. The shirts you returned us are indeed defective. We have to admit that these defects were overlooked by our controller and offer apologies for the oversight.

We are sending you new shirts as a replacement this week by air, carriage paid, and would ask you to confirm their receipt by fax.

If any other problems arise, please do not hesitate to contact us in the shortest possible time.

Yours faithfully,

Jack Brown

Claims Department

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