Письмо - ответ на запрос информации

(Replying to enquiries)

Когда компания получает письмо (Inquiry Letter) с просьбой выслать подробную информацию о ее продукции, товаре или услуге, в ответном письме очень важно произвести благоприятное впечатление на потенциального клиента или партнера. Вежливый, грамотно составленный ответ обязательно будет способствовать созданию подобного впечатления.

Задание 1. Прочитайте письмо. Скажите, чем интересуется отправитель письма.

Messrs. Fallady and Co., October 20th, 2011

Alexandria

Cairo

Dear Sirs,

We thank you for your enquiry of October 2nd for Drilling and Grinding" Machines. We wish to inform you that we distribute technical literature on our goods and sell Grinding machines in your country, through sole agents Messrs Phillips & Sons, Cairo. This firm is running a showroom where you can personally get acquainted with our makes, obtain a set of leaflets, see machine tools in action and get an answer to any question which you may, bring up. If necessary they may show you how to service a machine tool. We shall be pleased to resume our correspondence should you have questions to which our agents are unable to give you an answer.

Yours faithfully,

Toolexport

* Drilling and Grinding Machines - сверлильные и шлифовальные станки

Задание 2 . Прочитайте письмо и ответьте на вопросы.

P. Gerard wrote to R.G. Electronics to enquire about CDs. He implied that his store was a large one, that he was only interested in high-quality products, and that he might place a substantial order. This is the reply.

1. What references does Herr Gerlach quote?

2. Why are the CDs being sold cheaply?

3. Does he offer any discounts on the advertised goods?

4. What other material has he sent to Disc S.A.?

5. Can Disc.S.A. order whenever they want to?

R.G. Electronics AG Havmart 601 D – 50000 Berlin 1 Telephone(+49)221 32 42 98 Email gerlachr@rge.co.de Your ref. PG/AL 14 May 20__

P. Gerard Manager Disc S.A. 251 rue des Raimonieres F-86000 Poitiers Cedex Dear Mr. Gerard, Thank you for your enquiry of 12 May in which you asked about the CDs we advertised in this month’s edition of ‘Lectron’. I can confirm that they are of high quality, and suitable for domestic recording. They are ‘Kolby’ products, a brand name you will certainly recognize, and the reason their prices are so competitive is that they are part of a consignment of bankrupt stock that was offered to us. Because of their low price, and the small profit margin, we will not be offering any trade discounts on this consignment. But we sell a wide range of electronic and computer products and have enclosed a price list giving you details of trade, quantity, and cash discounts. We have sent by separate post samples of the advertised CDs and other brands we stock, and would urge you to place an order as soon as possible as there has been huge response to our advertisement. Thank you for your interest. Yours sincerely R. Gerlach (Herr) R. Gerlach Sales Director Enc. Price-list

Задание 3. Переведите следующие фразы и напишите свой ответ на письмо-запрос, используя структуру делового письма.

Благодарность за оказанное внимание

1. Thank you for your enquiry of June 20__ in which you asked about …

2. I would like to thank you for your enquiry of 10 May 20__ , and am pleased to tell you that we would be able to supply you with the…

3. We were pleased to learn from your letter of 10 December that you are impressed with our selection of…

Подтверждение того, что Вы можете осуществить заказ

1. We have a wide selection of sweaters that will appeal to the market you specified.

2. Our factory would have no problem in producing the 6,000 items you asked for in your enquiry.

3. We can supply from stock and will have no trouble in meeting your delivery date.

Предоставление каталогов, прайс-листов и т.д.

1. Please find enclosed our current catalogue and pricelist. The units you referred to in your letter are featured on pp.31-34 under catalogue numbers Y32-Y37…

2. We enclose our booklet on the Omega 2000 and are sure you will agree that it is one of the finest machines of this kind. It can be adapted to your specifications.

3. We enclose our summer catalogue, which unfortunately is only published in English. However, we have included a German translation for the relevant pages (41-45) and hope this will prove helpful.

Предоставление скидок, осуществление доставки товара

1. We allow a 3% cash discount for payment within one month.

2. We do not normally give discounts to private customers, but because of your long association with our company we can offer you a 12% off the retail price.

3. We can offer a further 10% discount off net prices for orders of more than 2,000 units.

Предложение предоставления дополнительной информации

1. Once again we would like to thank you for writing. We would welcome any further questions you might have.

2. Please contact us again if you have any questions, using the above telephone number or email address.

3. I am sorry we don’t have the model you asked for, but can assure you that the alternative I have suggested will meet your requirements. Please remember that we offer a full three-year guarantee.