Письмо – претензия

(Complaints and adjustments)

Письмо, содержащее жалобу или претензию по качеству приобретенного товара и оказанных услуг, называется письмом – претензией. Основная цель такого письма - передать полную информацию по возникшей проблеме. Письмо также может выступать в качестве официального документа, уведомляющего о необходимости проведения проверки и устранения неполадок. Представьте полное название и описание товара, дату приобретения или оказания услуги и т.д. Ваша цель - объяснить все детали, но не перегружать письмо ненужными подробностями. Кроме того, необходимо указать ваши пожелания, условия и сроки устранения проблем.

Задание 1. Прочитайте письмо и ответьте на вопросы.

F. Lynch & Co. Ltd Head Office Nesson House Newell Street Birmingham B3 3EL Tel/Fax: +44 (0)21 236 6571 Email: pcrane@lynch.co.uk www.lynch.com Your ref: Our ref: Order No. 14478 15 August 20__

Satex S.p.A Via di Pietra Papa 00146 Roma ITALY Attn. Sig. Daniele Causio Dear Sig. Causio Our Order No. 14478 I am writing to you to complain about the shipment of sweaters we received yesterday against the above order. The boxes in which the sweaters were packed were damaged, and looked as if they had been broken open in transit. From your invoice No. 18871 we estimate that thirty garments have been stolen, to the value of £550.00. Because of the rummaging in the boxes, quite a few other garments were crushed or stained and cannot be sold as new articles in our shops. As the sale was on a CIF basis and the forwarding company was your agents, we suggest you contact them with regard to compensation. You will find a list of the damaged and missing articles enclosed, and the consignment will be put to one side until we receive your instructions. Yours sincerely, Peter Crane Peter Crane Chief Buyer Encl.

1. How did the damage occur?

2. Why can’t many of the garments be sold?

3. Why does Mr. Crane suggest that Sig. Causio has to deal with compensation?

4. What is enclosed with the letter?

5. What does Mr. Crane intend to do with the damaged consignment?

Задание1.Вставьте предлоги, где необходимо. Письмо переведите. 3rd October, 20…

Machinoimport

Moscow

Dear Sirs,

We are sorry to have your complaint ... the quality ... the machines which were sent... you ... September 20th, and to hear that you determined to reject them. We assure you that the machines were ... a perfect state when they left London, consequently you cannot hold us responsible and claim any compensation ... us ... the losses you have sustained.

You will remember how careful we have always been ... executing the customers' orders, therefore we apologize ... what has happened and to settle this most undesirable incident ... an amicable way and consider the matter closed, we can effect a repeat of the order as soon as we get a word from you in this respect. In this case we undertake to deliver the goods ... 10 days provided you place a vessel ... loading…October ... the latest. However we feel confident that the damage… the machines had occurred transit. That is why we, … our part, suggest that you should make a claim ... the Insurance Company ... whom you have insured the goods.

Yours sincerely,

Johnes

Задание 2. Переведите следующие фразы и напишите свое письмо-жалобу, используя структуру делового письма.

Описание возникшей проблемы

1. I am writing to complain about...

2. The equipment I ordered has still not been delivered, despite my phone call to you last week to say that it was needed urgently.

3. This is the third time this mistake has occurred and we are far from satisfied with the service you offer.

4. Unless you can fulfill our orders efficiently in the future we will have to consider changing to another supplier.

5. Please ensure that this sort of problem does not arise again.

6. The mistake must be corrected as soon as possible.

7. Unless I receive the goods by the end of this week, I will have no choice but to cancel my order.

8. I look forward to your reply and the resolution of my problem, and will wait until…