- •1. Match the greetings with their responses.
- •2. Put the sentences in the correct order to make a dialogue.
- •3.1. Fill in the missing word.
- •7. Translate the dialogues.
- •New words and useful expressions:
- •6. Think of a possible reply. The question is given. If necessary use words: of course/sure/certainly.
- •2. Read the text and fill in the missing words.
- •3. Put the words in the correct order.
- •4. Translate the dialogues.
- •5. Match the question in a with the answer in b
- •7. Read and practise saying the dialogue.
- •2. Fill in the gaps, using do/'does/fis/are.
- •3. Give short answers.
- •4. Match the question in a with the answer in в
- •6. Translate the dialogues.
- •5. Read the text from a hotel brochure and find out about:
- •1. Choose pronouns and fill in the chart.
- •2. Fill in the gaps with the correct prepositions.
- •4. Write a question, the answer is given.
- •5. Read the text from a hotel brochure and find out the information about:
- •6. A guest wants to get information about your hotel. Using the text above make up a dialogue.
- •7. Describe the hotel/restaurant you worked in during the period.
- •Match the question with the answer
- •2. Put the sentences in the correct order to make a dialogue.
- •3. Complete the dialogues. The guests' answers are given.
- •5. Put the verbs in brackets in the correct form.
- •6. Read the text
- •7. Fill in the gaps with the prepositions (on, in, at, with, from, till, to, by).
- •8. Read and practise saying the following dialogues.
- •1. Put the words in the correct order to make a sentence.
- •2. Match the question with the answer
- •3. Think of possible guests' replies. Your questions are given.
- •Polite question forms
- •4. Change the sentences using polite forms.
- •5. Say the dates.
- •6. Answer the questions using the calendar.
- •8. Read the dialogue and practise saying it.
- •1. Match the questions with the answers.
- •2. Make positive sentences negative.
- •3. Think of possible questions, the replies are given.
- •4. Put the words in the correct order to answer the question.
- •5. Read and practise saying the dialogues.
- •2. Fill in the gaps with the prepositions.
- •4. Read the text and put the verbs in brackets in the correct form.
- •5. Translate the dialogue.
- •2. Fill in the gaps with the prepositions.
- •3. Every sentence has a mistake, find it and correct.
- •4. Read the text and put the verbs in brackets in the correct form.
- •5. Translate the dialogue.
- •1. Put the words in the correct order.
- •4. Choose the correct words to complete the dialogues.
- •6. Read and practise saying the dialogue "Ordering drinks".
- •2. Answer the questions.
- •3. How various foods can be prepared? Match the line in a with the line in b.
- •4. Ask the guests how they want their food cooked. Use the polite form "How would you like...?"
- •5. Fill in the gaps with a9 the or nothing.
- •6. Fill in the gaps with any or some.
- •2. Put the waiter's words in a into the correct order to make a sentence. Then And the guest's reply in в to make a dialogue.
- •4. Translate.
- •Good—better—the best bad—worse—the worst far—further—the furthest
- •5. Compare adjectives.
- •6. Make sentences.
- •7. Think of possible questions. The guests' answers are given.
- •8. Look at the menu. What are the sections of the menu? Try to guess the meaning of the unknown dishes and add yours. Menu
- •10. Translate the dialogue.
- •11. Read and practise saying the dialogue.
- •12. Translate the dialogue.
- •1. Read the names of food and fill in the chart according to their category.
- •1. Read the names of food and fill in the chart according to their category
- •2. Fill in the gaps with a/the/any/some or nothing.
- •3. Fill in the chart with the correct form of the adjective.
- •4. Each sentence has a mistake. Find it and correct it.
- •5. Translate the dialogue.
- •1. Say the telephone numbers.
- •2. Fill in the missing words.
- •3. Put the words in the correct order.
- •4. Put the verbs in brackets in the Past tense.
- •5. Write the infinitive.
- •6. Read and practise saying the dialogues.
- •1. Pronounce the English alphabet.
- •2. Spell the words.
- •3. Put the words in the correct order to make a sentence.
- •4. Read and practise saying the dialogue. Imagine that the telephone is broken.
- •6. Look at the letter. What is wrong? How would you write it?
- •Make questions.
- •7.2. Now make the above sentences negative.
- •1. Complete the dialogue.
- •2. Read and practise saying the dialogue.
- •Irregular adverbs:
- •3. Match the verb with an adverb.
- •4. Choose the correct word.
- •5. Read the text.
- •Introduce yourself
- •1. Read the words and choose the adverbs.
- •2. Choose the verbs in the Past Simple Tense. Fill in the chart and write their infinitives.
- •3. Find and correct mistakes.
- •4. Put the jumbled sentences in the correct order and translate the dialogue.
- •1. Read the words and choose the adverbs.
- •3. Find and correct mistakes.
- •4. Put the jumbled sentences in the correct order and translate the dialogue.
- •5. Make a dialogue back from the message. The Grand Hotel
- •First Floor
- •Ground Floor
- •Basement
- •2. Choose the verbs in the Past Simple Tense. Fill in the chart and write their infinitives.
- •1. Match the sentence with the reply
- •2. Read the words and underline prepositions.
- •3. Choose the correct word.
- •4. Read and practise saying the dialogues. Make sure that you understood the direction.
- •5. Translate the dialogues.
- •1. Match the word in a with the word in b.
- •2. Fill in the missing words.
- •4. Read and practise saying the dialogues. Make sure that you understood directions.
- •1. Match the problem with a possible treatment
- •2. Put the words of comments in the correct order.
- •3. What symptoms do you have when you:
- •5. Translate.
- •6. Match the line in a with the line in b.
- •7. Complete the chart with the correct form of the verb.
- •8. Choose the correct sentence.
- •9. Read and practise saying the dialogues.
- •3. Each sentence has a mistake. Find it and correct it.
- •4. Try to solve the guest's problem or help with advice.
- •5. Translate the dialogues.
- •Make a list of three most popular tourist attractions in your own city. What does each have to offer?
- •Suggest a day's excursion to the guest and explain how to get to these attractions. You can begin a description of your recommended day this way.
- •2. Fill in the chart with the correct verb form.
- •3. Each sentence has a mistake. Find it and correct it.
- •4. Try to solve the guest's problem or help with advice.
- •5. Translate the dialogues.
- •Make a list of three most popular tourist attractions in your own city. What does each have to offer?
- •Suggest a day's excursion to the guest and explain how to get to these attractions. You can begin a description of your recommended day this way.
- •1. Odd one out and explain the reason.
- •3. Read the Housekeeper's recommendations. Put the letters into the correct order. The first letter is in the correct position.
- •6. Make the sentences negative.
- •7. Read and practise saying the dialogues.
- •1. Choose the hotel jobs:
- •2. Read the text and choose the proper word.
- •3. Are the sentences false or true?
- •4. Answer the questions.
- •5. Answer the questions.
- •6. Translate.
- •7. The General Manager shows a student-trainee the hotel and describes the duties of the staff. Translate the dialogue and then practise saying it.
- •4.1. Put the words in the correct order to make a sentence
- •4.2. Now make the above sentences negative.
- •5. Answer the questions about yourself.
- •6. Underline the correct word to make a dialogue. The first one has been done for you.
- •7. Read and practise saying the dialogues.
- •8. Imagine that you are seeing off your guest/friend/business partner. Say goodbye to each other using these words to help:
- •9. Read and practise saying the dialogues.
- •1. Choose the words concerning money matters.
- •2. Match the line in a with the line in b.
- •3. Solve the problem. What should have been done if the guest's complaint
- •4. Each sentence has a mistake. Find it and correct it.
- •5.1. Translate.
- •5.2. Complete the dialogue. Discuss the method of payment and see off the guest.
- •6. Write a short composition about your future plans and ambitions.
- •1. Choose the words concerning money matters.
- •3. Solve the problem. What should have been done if the guest's complaint is:
- •The Bell Captain and Bellhops
- •Vocabulary Notes
- •In advance
- •I'd like to stay at the hotel.
- •1. Find among them the places where: a) they serve you breakfast; b) you can get an evening meal; c) you can cook your own meals; d) you do not sleep in a building.
- •2. Which of these places do you think are: a) expensive? b) medium-priced? c) cheap?
- •3. Can you think of any more unusual places to spend a night?
- •The Astoria Hotel
- •At the Reception Desk
- •In; name; our; room; it; help; reservation; is; sir; fill; English; got
- •Booking into a Hotel (in Britain)
- •Appendix
- •I. Sentences for translating
- •II. Texts for reading and discussing
- •Places to stay
- •Словарь
- •Musee d'Orsay
- •Pompidou Centre
- •Notre Dame Cathedral
- •Eiffel Tower
- •Curriculum vitae
- •Intern Supervisor
- •International cultural representative
6. Read and practise saying the dialogues.
1) - Reception. How can I help you?
It's Mrs Monroe from Room 305. Can I make a long-distance call? I'd like to phone to France.
No problem, dial "1", then the country code "33" and the phone number you need.
Thank you very much.
2) — Reception. What can I do for you?
I'd like to know the phone number of the Railway booking office. Is it possible?
Of course it is! Just a moment, I'll check it for you. It's 3250701.
Thank you very much.
Not at all.
3) — Alice is speaking. What can I do for you?
Hello, I'd like to speak to the manager, please.
I'm very sorry, but he is not here at the moment. Could you phone back later?
Yes, I'll phone in the evening.
Unit 11. Telephoning II
Letters and faxes
Past Simple questions and negatives
Remember: When the telephone is out of order or it is difficult to understand a word, you ask the partner to spell the word like this: "Anny" will be spelt: "A", "double n", "Y".
1. Pronounce the English alphabet.
ABCDEFGHIJKLMNOPQRSTUVWXYZ
2. Spell the words.
St Petersburg1, Australia, Brussels, Zagreb, California, Spain, Brugge, Norway.
New words and useful expressions:
We seem to have a bad line. — Кажется, плохая линия (соединение).
Can you speak up? — Вы можете говорить громче?
I'm sorry, I didn't catch that. — Простите, я не уловил.
Did you say...? — Вы сказали...?
Could you repeat? — He могли бы вы повторить?
Could you spell that? — He могли бы вы сказать по буквам?
3. Put the words in the correct order to make a sentence.
Example: up/you/speak/Can?— Can you speak up?
you/Did/Smith/say?
a/seem/very/have/We/to/line/bad.
that/Could/please/you/spell?
I/catch/didn't/name/your!
repeat/you/Could/please.
4. Read and practise saying the dialogue. Imagine that the telephone is broken.
Receptionist: Good morning, "The Palace Hotel". What can I do for you? Oh, we seem to have a bad line! Could you speak up a little?
Caller: Hello, I phone from Germany! I'd like to...
R: That's better. Could you repeat what you want?
C: I'd like to book a room for me and my wife.
R: So you need a double room. When for?
C: From the 1st of July, for 5 nights.
R: Oh, I'm sorry, but the line is really very bad. I didn't catch the number of nights.
C: ... for 5 nights!
R: That's OK, and could I have your name, please?
C: My name is Schwarzkopf.
R: Excuse me, could you spell your name, please?
C: S-c-h-w-a-r-z-k-o-p-f.
R: Well, Mr Schwarzkopf, a double room from the 1st of July, for 5 nights. Is that right?
C: Yes, I'll come on the 1st of July.
R: And could I have your phone number, please?
C: I call from Germany. The code is 49 and then 3007469.
R: Did you say 45 for the code?
C: No, the country code is 49!
R: Thank you. We'll hold the room for you till 6 p.m. Your reservation number is 353.
Now, using the information from the dialogue, fill in this reservation card:
The Palace Hotel |
Reservation card |
Name |
|
Arrival date |
|
No. of nights Room type |
|
Contact telephone |
|
Reservation No. |
|
GOLDEN RULES
Decide what to say before you start to write. If you don't, the sentences are likely to go on and on and on before you can think of a good way to finish the message. In other words, make sure that you plan ahead.
Put each separate idea in a separate paragraph.
Use short sentences.
Use short words that everyone can understand. You may be writing to people whose English isn't as good as yours.
Think about your reader. Your letters should be
Clear — make sure the reader knows exactly what you mean.
Complete — make sure you give the reader all the necessary information.
Courteous — write in a sincere, polite tone.
Correct — the reader may be confused if there are too many mistakes in grammar, punctuation or spelling.
• Check your letter through before you print it — and correct any mistakes you find.