1. Choose the hotel jobs:

conductor, porter, shop assistant, chambermaid, shoemaker, bell­boy, housewife, receptionist, assistant manager, bell-ringer, receiver, concierge, housekeeper, painter.

Discuss: Is there more important or less important job in the hotel?

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2. Read the text and choose the proper word.

A lot of people work in a hotel. The main task of all personnel is to look at/after guests, and each member of the staff has its own duty and responsibility.

In/at the head of the hotel there is General Manager. He runs/goes the hotel and controls the whole work of it. He must see to it that the hotel is profitable/permanent. Then comes Assistant Manager, he is answerable to/for General Manager and responsible for/in all the departments. The departments are: Front Desk or Reception, Food and Beverages Department, Housekeeping, Purchasing Department and so on. The number of departments and staff depends on/of the hotel. All departments are closely connected. Head Receptionist controls the work of the Front Desk. He has some assistants whose duty is to book rooms, to check in/on and check out/off 'the guests, as well as to deal at/with their complaints. They work with computers and hotel documents. The Head Housekeeper gives orders to the chambermaids whose job is to see to it that all rooms are clean and everything is in/ out of order. There are also bellboys, porters, concierges. They first meet people, help them for/with their luggage and show in/to their rooms.

3. Are the sentences false or true?

1. All the staff looks after guests.

2. The Head Receptionist is at the head of the hotel.

3. The Assistant Manager is answerable to the Head Housekeeper.

4. There are two departments in each hotel.

5. All departments are closely connected.

6. Chambermaids check in and check out guests.

7. A bellboy shows guests to their rooms.

8. The General Manager must see that the hotel is profitable.

9. The concierge is responsible for the keys. 10. The receptionist deals with complaints.

4. Answer the questions.

1. What is the main task of the hotel staff?

2. All members of the hotel staff have their own duties, don't they?

3. Who is at the head of the hotel?

4. What does the Assistant Manager do?

5. Who is responsible for the Front Desk work?

6. How many departments are there in the hotel? What are they?

7. Does the Receptionist work with computer and documents?

8. Whose duty is it to help guests with the luggage?

9. What is the chambermaid's responsibility?

Subject questions

rammar

• Who do you usually go on holii

• I go with my friend.

• Where did you stay?

• We stayed in a hotel.

• Who goes with you?

— My friend.

— Who decided to stay in a hotel? -I.

5. Answer the questions.

1. Who runs the hotel?

2. Who controls the work of the Reception?

3. Who gives orders to the chambermaids?

4. Who helps people with their luggage?

5. Which department deals with food?