- •1. Match the greetings with their responses.
- •2. Put the sentences in the correct order to make a dialogue.
- •3.1. Fill in the missing word.
- •7. Translate the dialogues.
- •New words and useful expressions:
- •6. Think of a possible reply. The question is given. If necessary use words: of course/sure/certainly.
- •2. Read the text and fill in the missing words.
- •3. Put the words in the correct order.
- •4. Translate the dialogues.
- •5. Match the question in a with the answer in b
- •7. Read and practise saying the dialogue.
- •2. Fill in the gaps, using do/'does/fis/are.
- •3. Give short answers.
- •4. Match the question in a with the answer in в
- •6. Translate the dialogues.
- •5. Read the text from a hotel brochure and find out about:
- •1. Choose pronouns and fill in the chart.
- •2. Fill in the gaps with the correct prepositions.
- •4. Write a question, the answer is given.
- •5. Read the text from a hotel brochure and find out the information about:
- •6. A guest wants to get information about your hotel. Using the text above make up a dialogue.
- •7. Describe the hotel/restaurant you worked in during the period.
- •Match the question with the answer
- •2. Put the sentences in the correct order to make a dialogue.
- •3. Complete the dialogues. The guests' answers are given.
- •5. Put the verbs in brackets in the correct form.
- •6. Read the text
- •7. Fill in the gaps with the prepositions (on, in, at, with, from, till, to, by).
- •8. Read and practise saying the following dialogues.
- •1. Put the words in the correct order to make a sentence.
- •2. Match the question with the answer
- •3. Think of possible guests' replies. Your questions are given.
- •Polite question forms
- •4. Change the sentences using polite forms.
- •5. Say the dates.
- •6. Answer the questions using the calendar.
- •8. Read the dialogue and practise saying it.
- •1. Match the questions with the answers.
- •2. Make positive sentences negative.
- •3. Think of possible questions, the replies are given.
- •4. Put the words in the correct order to answer the question.
- •5. Read and practise saying the dialogues.
- •2. Fill in the gaps with the prepositions.
- •4. Read the text and put the verbs in brackets in the correct form.
- •5. Translate the dialogue.
- •2. Fill in the gaps with the prepositions.
- •3. Every sentence has a mistake, find it and correct.
- •4. Read the text and put the verbs in brackets in the correct form.
- •5. Translate the dialogue.
- •1. Put the words in the correct order.
- •4. Choose the correct words to complete the dialogues.
- •6. Read and practise saying the dialogue "Ordering drinks".
- •2. Answer the questions.
- •3. How various foods can be prepared? Match the line in a with the line in b.
- •4. Ask the guests how they want their food cooked. Use the polite form "How would you like...?"
- •5. Fill in the gaps with a9 the or nothing.
- •6. Fill in the gaps with any or some.
- •2. Put the waiter's words in a into the correct order to make a sentence. Then And the guest's reply in в to make a dialogue.
- •4. Translate.
- •Good—better—the best bad—worse—the worst far—further—the furthest
- •5. Compare adjectives.
- •6. Make sentences.
- •7. Think of possible questions. The guests' answers are given.
- •8. Look at the menu. What are the sections of the menu? Try to guess the meaning of the unknown dishes and add yours. Menu
- •10. Translate the dialogue.
- •11. Read and practise saying the dialogue.
- •12. Translate the dialogue.
- •1. Read the names of food and fill in the chart according to their category.
- •1. Read the names of food and fill in the chart according to their category
- •2. Fill in the gaps with a/the/any/some or nothing.
- •3. Fill in the chart with the correct form of the adjective.
- •4. Each sentence has a mistake. Find it and correct it.
- •5. Translate the dialogue.
- •1. Say the telephone numbers.
- •2. Fill in the missing words.
- •3. Put the words in the correct order.
- •4. Put the verbs in brackets in the Past tense.
- •5. Write the infinitive.
- •6. Read and practise saying the dialogues.
- •1. Pronounce the English alphabet.
- •2. Spell the words.
- •3. Put the words in the correct order to make a sentence.
- •4. Read and practise saying the dialogue. Imagine that the telephone is broken.
- •6. Look at the letter. What is wrong? How would you write it?
- •Make questions.
- •7.2. Now make the above sentences negative.
- •1. Complete the dialogue.
- •2. Read and practise saying the dialogue.
- •Irregular adverbs:
- •3. Match the verb with an adverb.
- •4. Choose the correct word.
- •5. Read the text.
- •Introduce yourself
- •1. Read the words and choose the adverbs.
- •2. Choose the verbs in the Past Simple Tense. Fill in the chart and write their infinitives.
- •3. Find and correct mistakes.
- •4. Put the jumbled sentences in the correct order and translate the dialogue.
- •1. Read the words and choose the adverbs.
- •3. Find and correct mistakes.
- •4. Put the jumbled sentences in the correct order and translate the dialogue.
- •5. Make a dialogue back from the message. The Grand Hotel
- •First Floor
- •Ground Floor
- •Basement
- •2. Choose the verbs in the Past Simple Tense. Fill in the chart and write their infinitives.
- •1. Match the sentence with the reply
- •2. Read the words and underline prepositions.
- •3. Choose the correct word.
- •4. Read and practise saying the dialogues. Make sure that you understood the direction.
- •5. Translate the dialogues.
- •1. Match the word in a with the word in b.
- •2. Fill in the missing words.
- •4. Read and practise saying the dialogues. Make sure that you understood directions.
- •1. Match the problem with a possible treatment
- •2. Put the words of comments in the correct order.
- •3. What symptoms do you have when you:
- •5. Translate.
- •6. Match the line in a with the line in b.
- •7. Complete the chart with the correct form of the verb.
- •8. Choose the correct sentence.
- •9. Read and practise saying the dialogues.
- •3. Each sentence has a mistake. Find it and correct it.
- •4. Try to solve the guest's problem or help with advice.
- •5. Translate the dialogues.
- •Make a list of three most popular tourist attractions in your own city. What does each have to offer?
- •Suggest a day's excursion to the guest and explain how to get to these attractions. You can begin a description of your recommended day this way.
- •2. Fill in the chart with the correct verb form.
- •3. Each sentence has a mistake. Find it and correct it.
- •4. Try to solve the guest's problem or help with advice.
- •5. Translate the dialogues.
- •Make a list of three most popular tourist attractions in your own city. What does each have to offer?
- •Suggest a day's excursion to the guest and explain how to get to these attractions. You can begin a description of your recommended day this way.
- •1. Odd one out and explain the reason.
- •3. Read the Housekeeper's recommendations. Put the letters into the correct order. The first letter is in the correct position.
- •6. Make the sentences negative.
- •7. Read and practise saying the dialogues.
- •1. Choose the hotel jobs:
- •2. Read the text and choose the proper word.
- •3. Are the sentences false or true?
- •4. Answer the questions.
- •5. Answer the questions.
- •6. Translate.
- •7. The General Manager shows a student-trainee the hotel and describes the duties of the staff. Translate the dialogue and then practise saying it.
- •4.1. Put the words in the correct order to make a sentence
- •4.2. Now make the above sentences negative.
- •5. Answer the questions about yourself.
- •6. Underline the correct word to make a dialogue. The first one has been done for you.
- •7. Read and practise saying the dialogues.
- •8. Imagine that you are seeing off your guest/friend/business partner. Say goodbye to each other using these words to help:
- •9. Read and practise saying the dialogues.
- •1. Choose the words concerning money matters.
- •2. Match the line in a with the line in b.
- •3. Solve the problem. What should have been done if the guest's complaint
- •4. Each sentence has a mistake. Find it and correct it.
- •5.1. Translate.
- •5.2. Complete the dialogue. Discuss the method of payment and see off the guest.
- •6. Write a short composition about your future plans and ambitions.
- •1. Choose the words concerning money matters.
- •3. Solve the problem. What should have been done if the guest's complaint is:
- •The Bell Captain and Bellhops
- •Vocabulary Notes
- •In advance
- •I'd like to stay at the hotel.
- •1. Find among them the places where: a) they serve you breakfast; b) you can get an evening meal; c) you can cook your own meals; d) you do not sleep in a building.
- •2. Which of these places do you think are: a) expensive? b) medium-priced? c) cheap?
- •3. Can you think of any more unusual places to spend a night?
- •The Astoria Hotel
- •At the Reception Desk
- •In; name; our; room; it; help; reservation; is; sir; fill; English; got
- •Booking into a Hotel (in Britain)
- •Appendix
- •I. Sentences for translating
- •II. Texts for reading and discussing
- •Places to stay
- •Словарь
- •Musee d'Orsay
- •Pompidou Centre
- •Notre Dame Cathedral
- •Eiffel Tower
- •Curriculum vitae
- •Intern Supervisor
- •International cultural representative
6. Look at the letter. What is wrong? How would you write it?
Mrs Barat
I'm sending you this letter to confirm your telephone booking for a double room from June 12 to 15 (3 nights). Your room, with a balcony, is on the first floor. The price is $90 per person per night, but I don't remember if you wanted a room with a sea view. Can you let us know the time of your arrival?
Yours faithfully
Karolina Great.
Grammar
Past Simple. Questions and negatives
Did you call □ me?
No, I didn't call .
Where did you go (I)?
I didn't go (I) anywhere.
Make questions.
They went to Italy. — Where...?
My sister stayed in a hotel. — Where...?
He telephoned yesterday. — When...?
We booked a single room. — What...?
The train arrived at 5 o'clock. — When...?
She bought flowers. — What...?
We ordered a bottle of dry wine. — What...?
They reserved a table for two. — How many...?
7.2. Now make the above sentences negative.
Example: He wanted to reserve a table. — He didn 't want to reserve a table.
Unit 12. Room Service
Taking messages Adverbs
New words and useful expressions:
answerphone — автоответчик
appointment — деловая встреча
American breakfast — американский завтрак
Continental breakfast — континентальный завтрак
to be available — быть к услугам
Anything else? — Что-нибудь еще?
Could I have breakfast in my room, please? — Могу я позавтракать в номере?
What room number, please? — Номер вашей комнаты?
When for? — На какое время?
I will be with you immediately/in a minute. — Я немедленно/сейчас буду к вашим услугам.
Can I leave/take a message? — Я могу оставить/принять сообщение?
There is a message for you. — Для вас есть сообщение.
1. Complete the dialogue.
Reception: Good morning. Guest: Hello! ... Service?
R: No, sir, this is Reception. One moment and I'll... to the Room Service.
Room Service: Good morning, Room Service. Can I... ?
G: Yes, I'd ... breakfast, or am I late?
RS: No. The Room Service menu is available the whole day. Would you like ... or American breakfast?
G: Continental, please.
RS: Would you like ... or grapefruit juice, sir?
G: I think I'll have orange.
RS: ... else? G: No, thanks, that is all.
RS: Your ... please?
G: 743.
RS: When for?
G: I want it immediately.
RS: Well, I'll ... in a minute.
2. Read and practise saying the dialogue.
Guest: Hello, this is Room 226. We'd like to order breakfast for tomorrow.
Room Service: Yes, madam, what would you like?
G: We'd like to start with fruit juice. Orange for me and grapefruit for my husband. Fresh juice, please.
RS: Well, madam, one fresh orange and one fresh grapefruit.
G: Well, two soft-boiled eggs for me and bacon, egg and tomato for my husband.
RS: What about tea or coffee?
G: Tea, please, with lemon, no milk.
RS: Very well, when for?
G: At about 7.30.
RS: OK, could I have your name, please?
G: My name is Sand.
Look at this Menu for American and Continental Breakfast.
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AMERICAN BREAKFAST |
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Juice |
□ Orange □ Tomato |
□ Grapefruit |
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Eggs |
□ Fried |
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□ Scrambled |
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with □ Ham |
□ Bacon □ Sausage |
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□ Poached |
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□ Boiled |
□ Minutes |
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Breakfast Rolls with Jam & Marmalade [ 'mams , leid] |
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Beverage |
□ Coffee |
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□ Tea with □ Milk |
□ Lemon |
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□ Milk |
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CONTINENTAL BREAKFAST |
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Juice □ Orange □ Tomato |
□ Grapefruit |
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Breakfast Rolls with Jam & Marmalade |
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Beverage □ Coffee |
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□ Tea with □ Milk Milk |
□ Lemon |
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What is the difference? |
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Grammar
Adverbs
Lunch is a quick meal for many people.
We ate our lunch quickly and left the restaurant.
Quick — is an adjective. It describes nouns. — Quick
meal.
Quickly — is an adverb. It describes verbs. — Eat quickly.
To form an adverb, add -ly to the adjective: easy ->
easily.