1. Odd one out and explain the reason.

Example: armchair, stool, bed, mirror — Mirror is to look in. Others are to sit on.

1.	bedspread	blanket	pillow	blind
2.	mend	fix	repair	break
3.	shower cap	dressing gown	dressing table	slippers
4.	hanger	towel	curtain	sheet
5.	shelf	carpet	chest of drawers	wardrobe
6.	air-conditioning	fridge	television	alarm clock

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Discuss: What furniture do you think should be in a hotel room? Is there a difference between the furniture in a suite and a standard room?

3. Read the Housekeeper's recommendations. Put the letters into the correct order. The first letter is in the correct position.

Example: С p e at r — carpet

...When you check the room, make sure that there are enough hnegsar in the wdraebor. Then check that the maibinr is full, you have a list of what it's supposed to contain, and that the aricindoigniton is fixed correctly. Almost all the rooms have the same equipment, so there are always one or two bsed which means one or two bde-desi tables and ahmcraris as well. Then there is a dserngisablet, a cesht fo srewrad and a TV. Make sure that the cruatisn are open and the bdslin up before the guests come in. Never enter the room when there is a "Do not disturb" sngi on the door.

Now pretend that you give the instructions to the chambermaid. 4. Match the complaints with the replies.

1. My room is in a terrible state.

2. My cases haven't been brought to my room.

a. I'm sorry, madam. I'll make sure it is brought up immediately.

b. I'll send someone up to repair it straight away.

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3. The bulbs in the bathroom have burnt out.

4. I ordered two breakfasts in my room half an hour ago.

5. The shirts and trousers haven't come back.

6. The shower in the bathroom doesn't work.

7. My coffee is cold.

с I'll send an electrician up at once.

d. I'm terribly sorry about that, sir, I'll talk to the porter right away.

e. I'll contact the Laundry service.

f. I'm sorry, sir, I'll bring you another one at once.

g. It should have been cleaned. I'll contact the Housekeeping straight away.

Make short dialogues using these words:

Example: room/dirty— clean.

• My room is dirty.

• It should have been cleaned. I'll contact Housekeeping straight away.

1. shower/doesn't work — repair.

2. carpet/dirty — vacuum.

3. nightstand lamp/burnt out — fix.

4. mini-bar/empty — fill up.

5. air-conditioning/doesn't work — fix.

6. waste-paper basket/full — empty.

Grammar

Present Perfect Passive Guest: My room is in a terrible state! It hasn 4 been cleaned! Receptionist: It is impossible! The room has just been cleaned. It has been cleaned by the chambermaid.