Positive outlook for business travel

As business travel worldwide continues to enjoy solid growth, traveling executives are enjoying even greater comfort, security and flexibility. Airlines, airport operators, hotels and other travel suppliers are investing heavily to enhance their products and services in order to help ease the strain of frequent travel.

Services that were once perceived as an added benefit, often used by travel suppliers to differentiate themselves from their rivals, are now provided as standard across the industry. Electronic-tickets, self-service check-in kiosks, online bookings, flat beds in business class, in-room Wi-Fi, spas, and club floors in hotels – these are now products and services that executives are coming to expect as part of their business travel experience.

Many of these developments are in response to demands from corporate travelers to make business travel more productive and cost effective, but they also reflect an increasing awareness that executives need to retain a sense of wellbeing and comfort while on the road. This is becoming particularly important as corporate travelers venture further afield and into new, less developed markets. Business travel remains strong in most regions of the world, according to the latest findings from the airline industry. Significant growth in airline capacity, particularly in Asia Pacific, the Middle East, Africa and Europe, indicates a continued upturn in business travel in these regions, although higher fuel costs are starting to have an impact worldwide.

Exercise 6. Make a plan to the text.

Exercise 7. Read the text and write a short review (use 100 words).

Japanese Business Etiquette. Greetings and Introductions

The toughest and most complicated challenge comes at the very beginning of the meeting. Bowing is extremely important in Japan, however, your hosts realize that Westerners are unaccustomed to bowing and may offer you a handshake instead.

If you wish to return a bow, do so with your back straight and your hands at the sides. The longer and deeper the bow, the more respect that is shown. Bows are often repeated over and over, getting slightly less formal with each iteration. Sometimes a bow and a handshake are combined; if this happens, turn slightly to the left to avoid bumping heads. Although the few minutes immediately following formal introductions can be a time for nerves to set in, avoid putting your hands into your pockets; doing so shows boredom or lack of interest.

Check yourself

1._________ you ________ waiting for us at the airport?

a) can / be

b) will / be

c) was/ be

d) were / is

2. _________ meeting John this evening.

a) I’ve

b) I can

c) I have

d) I’m

3. The _______ of the castle is available in French.

a) guided tour

b) long-haul

c) insight

d) low-cost

4. In general older people prefer to book a ______ , because everything is organized for them.

a) stopover

b) city break

c) flights

d) package holiday

Glossary

English	Kazakh	Russian
low-cost [ləu kɔst]	арзан	дешевый
long-haul [lɔŋ hɔːl]	алыс қашықтық	дальнее расстояние
quainter [kweɪnt]	әдеттен тыс	необычный
stopover ['stɔpˌəuvə]	тоқтау	остановка
view [vjuː]	көрініс	вид
to arrive [ə'raɪv]	келу	прибывать
guided tour ['gīdid tuə]	жетекшімен саяхаттау	тур с гидом
flight [flaɪt]	ұшу	полет
to arise [ə'raɪz]	пайда болу	появляться
to book [tuː buk]	тапсырыс беру	заказать

LIW №11

Read a poem ‘A poem about business’ with proper intonation and stress, and recite it. (p.166)

LIW №12

Read and translat the text ‘Early autos’ (p.166).

References

Main literature:

1. New English file. Advanced Student’s book/ Workbook. Clieve Oxenden, Christina Latham-Koening. Oxford University Press, 2012.

2. The Business John Allison with Paul Emmerson. Macmillan. 2014.

3. Reward Advanced. Diana Pye and Simon Greenall. Macmillan. 2013.

Additional literature:

4.“Essential grammar” R.Murphy. Second edition. Advanced level. Cambridge University Press. 2013.

HAND OUT № 9 (129) Discipline: English as a foreign language Credits- 2 Advanced level Practical lesson Lexical theme: Corporate culture Grammar: Modal verbs in reporting Teacher: assistant professor Akbalaeva Zhanat Kelzhanovna

W arm-up: Can you give Kazakh or Russian equivalent of the given quotation?

“The first step to solving any problem is to accept one’s own accountability for creating it.” Stan Slap

GRAMMAR COMMENTS: Modal verbs in reporting

We sometimes use a modal verb in a report when there is no modal verb in the original. The verbs could, would, might, needn’t, ought to, used to, could have , should have etc. don’t change in the report. Will usually changes to would, can to could, may to might. However, if the situation we are reporting still exists or is still in the future and the verb in the reporting clause has a present tense, we use will, can, may in the reported clause. When shall is used in the original to talk about the future, we use would in the report. When must is used in the original to say that it is necessary to do something, we can usually use either must or had to in the report, although had to is more natural in speech.

Underline the more appropriate verb. If both are possible, underline them both.

1. The doctor says that he will/would see you in twenty minutes.

2. In her letter, Elizabeth revealed that she may/might be getting married soon.

3. Peter tells me that he can/could come for dinner with us tonight after all.

4. Maggie promised that she will/would be at home by 9.00, so I phoned her shortly after that.!

5. Sue reckons that she can/could save enough money to go on holiday to Canada

Report what was said using a sentence with a that-clause.

1. If you want to travel with us, that’s fine.

2. I’m not prepared to answer his questions.

3. Karl’s likely to be back soon.

4. I refuse to accept that John is dishonest.

5. Maria is sure to be disappointed if you leave without seeing her.

Exercise 1. [T. 9]

Listen to the recording ­­­ “Chief Financial Officer” and give T(true) and F(False) answers.

		true	false
1	The CEO organizes his party in the hall of his house.
2	A large tennis court was there at the back of the house.
3	The most important quality for an executive according to the CEO is a speech.
4	The CEO asked his executives to eat all the barbecue.
5	The CEO was surprised with the courage of CFO.

E xercise 2. Retell the text using the following questions.

1. What was the success of the boss?

2. The enormous pool was full of what?

3. What did the CEO say to his executives?

4. What of his luxury did the CEO promise to the winner?

5. What happened finally? Who fell down in the pool? And why?

E xercise 3. Discuss the following statements

1. It is perfectly acceptable to call the boss by his/her first name.

2. You should never socialize with managers after work.

3. Personal calls are acceptable only at certain times of the day.

4. Staying late at the office to finish your work is a sign of inefficiency.

5. It is not advisable to have a romantic relationship with a co-worker.

Exercise 4. Work in groups of three. You want to open a private music school that offers music lessons to people of all ages. Decide:

1. Who is responsible for the areas in the box below?

2. How many extra staff members you will need.

3. Who everyone reports to.

Draw an organigram of the company structure.

Purchasing recruiting teachers advertising registrations legal questions organizing concerts CD and music library planning timetables discipline cleaning and maintenance accounts public relations educational policy sound systems quality and complaints instrument repairs salaries transport and logistics insurance reception and office

Exercise 5. Read and translate the first paragraph of the text.