- •1.Describe the bureaucratic form of organization, and discuss its advantages and disadvantages.
- •2. Explain the major ways in which organizations are divided into departments.
- •3.Describe three modifications of the bureaucratic structure: the matrix organization; flat structures; and the horizontal structure.
- •4.Specify how delegation, empowerment, and decentralization spread authority in an organization.
- •5.Identify major aspects of organizational culture, including its management and control.
- •6.Describe key aspects of managing change, including gaining support for change.
- •7.Describe the process of management, including the functions of management.
- •8.Identify the basic managerial skills and explain how they can be developed.
- •Administrative management
- •3.Bureaucratic management
- •10.Describe the steps in the communication process.
- •9.Identify the major developments in the evolution of management thought.
- •11.Recognise the major types of nonverbal communication in the workplace.
- •12.Explain and illustrate the difference between formal and informal communication channels.
- •13. Identify major communication barriers in organizations.
- •14.Describe how to conduct more effective meetings.
- •15.Develop tactics for overcoming communication barriers.
- •16.Describe the stages of group development.
- •17.Refer to the potential contributions and problems of teams and groups.
- •18.Describe the positive and negative aspects of conflicts and how team leaders and managers can resolve conflict.
- •19.Differentiate between leadership and management.
- •20.Describe how leaders are able to influence and empower members.
- •21.Explain what the term manager means, and identify different types of managers.
- •22.Describe the nature of business strategy.
- •23.Explain how business strategy is developed, including swot analysis.
- •24. Describe how to use Gantt charts and pert planning techniques.
- •25. Describe how to use break-even analysis.
- •26. Explicate decision trees or problem solving and decision making.
- •Decision-making process
- •27. Set out how to identify problems using a Pareto diagram.
- •28. Explain the relationship among motivation, performance, and commitment.
- •Improved management control
- •29. Explain how goal setting is used to motivate people.
- •30. Present an overview of major theories of need satisfaction in explaining motivation.
- •31.Identify major assumptions of Theory X.
- •32.Identify major assumptions of Theory y.
- •33.Dwell upon Contingency theory
- •34. Set out Scientific Management Theory.
- •35.Set out Administrative Management Theory.
- •36.Recite Behavioral Management Theory.
- •37.Propone the Nature of Motivation.
- •38. Set forth Maslow's Hierarchy of Needs.
- •39. State Herzberg's Motivator-Hygiene Theory
- •40. Dwell on Sources of Managerial Power.
- •Legitimate Power
- •Expert power
- •Referent Power
- •Coercive Power
- •Reward Power
- •41.According to the given information create a network and find out critical path.
- •42.According to the given information create a network and find out critical path.
- •43.The company "Garden-plot" produces garden gnomes and sells them at ₤ 60 per unit. The costs of the company are:
- •44.The company "Master Bread" produces pies and sells them at 4000 tenge per unit. The costs of the company are:
- •45.The company "Garden-plot" produces garden gnomes and sells them at ₤ 60 per unit. The costs of the company are:
- •46.The company "Garden-plot" produces garden gnomes and sells them at ₤ 60 per unit. The costs of the company are:
- •47. According to the given information create a Gantt chart.
- •48. According to the given information create a Gantt chart.
- •49. According to the given information create a network.
- •50.According to the given information create a network and find out the Critical path.
- •51.Draw an Ishikawa diagram to improve performance of your Dean Office. Take into account primary and secondary causes related with
- •53.Mini-case the go-slow culture at motorola
- •1. What about the Motorola culture does Zander want to change?
- •2. Speculate on what Zander might do to change the Motorola culture.
- •54. Describe the bureaucratic form of organization, and discuss its advantages and disadvantages.
- •55. Explain the major ways in which organizations are divided into departments.
- •56. There are two measurements. It has been determined the age and income of a number of people, as shown in the Table 1. What can be said about the relationship between the values of the X and y?
- •57. There are two measurements. It has been determined the age and income of a number of people, as shown in the Table 1. What can be said about the relationship between the values of the X and y?
- •58. Consider the project defined by the dependencies in Table. Create a network and find out critical path.
- •59. Consider the project defined by the dependencies in Table. Create a network and find out critical path.
- •60. The company "Snowman" produces New Year's trees and sells them at kzt 4500 per unit. The costs of the company are:
11.Recognise the major types of nonverbal communication in the workplace.
Nonverbal communication plays an important role in the workplace, particularly when you are dealing with the public. Nonverbal cues tell a speaker whether you are listening to him and are interested in what he has to say. Communication examples in the workplace can be applied to learn the proper way to interact with others on nonverbally.
Eyes and Facial Expressions
The eyes and facial expression of a listener are important to a speaker. If a listener is rolling her eyes, has a bored expression or seems glazed over, these are blatant cues that the listener is not actually listening or does not care about the speaker has to say. Make eye contact during conversations and take care that your facial expression is one of alertness and caring. Although not an actual "facial" expression, head movements such as nodding are also important visual cues that let people know you are listening, processing the information and care about what is being said.
Hand Gestures
This area of nonverbal communication depends on the person. Not everyone "talks" with their hands, but integrating hand gestures into communication is a good way to get your point across. Examples to avoid would be pointing at the listener as this feels confrontational or wild hand gestures that take away from what you are saying. Speakers often use hand gestures to help solidify a point they are making, with a subtle downward hand movement for an emphatic point or expansive gestures when making a large point.
General Body Language
Crossing your arms over your chest signifies to a listener that you do not agree with them and you are closed off from what they are saying. Fidgeting while listening also imparts cues that you are not interested in what is going on. This includes fiddling with your hands or doodling, as well as swinging your foot and crossing and recrossing your legs. Keeping still while listening may not be easy, but it lets the speaker know that you care about what they are saying.
Body Positioning
Body positioning is subtly different from actual body movements. For example, even if you are sitting perfectly still but are leaning backwards, this gives the impression of disinterest or even downright disagreement. Inclining towards your listeners or the person who is speaking to you gives them the impression that you are engaged in the conversation. When people don't get along, they may give off subtle cues in their body positioning by turning slightly away, giving the impression that they want to leave the conversation. Open and engaged body positioning is important in a conversation.
12.Explain and illustrate the difference between formal and informal communication channels.
Communication assumes a vital part in everyone’s life, as individuals exchange their thoughts, information, opinions and feelings by communicating. Communication can be in form of verbal i.e. written or oral, or non-verbal i.e. with help of sign language, facial expressions, body movements, eye contact, gestures or rate or pitch of voice.
In any organization, verbal communication could be divided into two forms that are formal and informal. In this article, the distinctions in formal and informal communication are discussed.
As both are type of verbal communication but they differs from each other and these contrasts are explained below
Definition:
Formal communication is a kind of verbal communication in which the exchange of information is there in the course of the pre-planned channels.
Informal communication is a kind of verbal communication in which the trade of information does not take after any channels.
Known as:
Formal communication is mostly known as official communication.
Informal communication is mostly known as grapevine communication.
Examples:
Orders, requests, reports and commands are different examples of formal communication.
Gossips, casual discussion, sharing of feelings are some examples of informal communication.
Types:
There are four types of formal communication that includes upward or bottom-up, downward or top-down, horizontal or lateral and crosswise or diagonal.
There are four types of informal communication that includes single strand chain, cluster chain, probability chain and gossip chain.
Time:
Formal communication is a time consuming process.
Informal communication consumes less time as compare to formal communication.
Reliable:
Formal communication is more reliable as compare to informal communication.
Informal communication has less reliability as compare to formal communication.
Benefit:
The main benefit of formal communication is its effectiveness. This is effective because of proper and timely flow of information.
An informal communication is efficient as individuals can talk about issues related to work, this also saves the time and cost of the association.
Proof:
In formal communication, transfer of information is usually in written form so there is always a written proof of this communication.
In informal communication, transfer of information is usually in oral form so it is difficult to maintain any evidence or proof of this communication.
Privacy:
In formal communication, privacy can be maintained in a proper way.+
In informal communication, privacy can’t be maintained.
Drawback:
In formal communication, information can be distorted due to lengthy and time consuming chain of communication.
In informal communication, there is chance of increasing the rumors in an organization.
Speed:
In formal communication, speed of understanding the ++information is slow.
In informal communication, speed of understanding the message is more as compare to formal communication.
Flow of information:
In formal communication, flow of information is only done by means of pre-defined channels.
In informal communication, information can be transferred and convey freely.
The difference between the two forms of communications is that rules and regulations are followed with formal communication, while in informal communication, there are no set regulations, conventions or style. The informal form of communication is mainly used by friends, acquaintances and family members. The distinct difference between a formal and informal is its enforceability. Mostly in businesses there is a set code of dressing and even sitting arrangements during meetings which can be termed as a way of communication.