I. Reading Exercises:

Exercise 1. Read and memorize using a dictionary:

transfer, sender, receiver, decode, interference, perception, interpretation, perceptual defense, restricted perspectives, disrupt, sample, attitude, opinion survey, grievance, extinguish, feedback

Exercise 2. Answer the questions:

1) What is communication?

2) Why is perception important?

3) How can managers become more effective communicators?

4) What enables one to screen out irrelevant stimuli?

Exercise 3. Match the left part with the right:

1. Perception is important to communication	a) structural consid erations, the grapevine, nonverbal communication, and upward communication.
2. Research suggests a trend toward	b) because it helps senders and receivers give meanings to environmental stimuli, including messages.
3. Communication is a social process	c) greater centralization of the overall communication function.
4. Four dynamics of organizational communication are	d) the transfer of information and understanding.

Exercise 4. Open brackets choosing the right words:

(Recognizing/disagreeing) that the grapevine cannot be extinguished, managers are (dissuaded/advised) to monitor it constructively.

The speaking module

II. Speaking Exercises:

Exercise 1. Describe communication, noise, grapevine, nonverbal communication, upward communication using the suggested words and expressions as in example:

communication

receiver, links, process, medium, transfer, feedback, sender, social, involving

Example: Communication is a social process involving the transfer of information and understanding. Links in the communication process include sender, encode, medium, decode, receiver, and feedback. noise interference, flow, person, chainlike, influence, integral, process, understanding grapevine disrupt, unofficial, complements, informal, communication, sometimes, system nonverbal communication effective, face-to-face, body language, including, communicators, gestural, impact, facial upward communication share, ideas, opinion, open-door policy, subordinates, feelings, surveys, grievance, attitude

Exercise 2. Put questions to the given answers:

1) Question:

Answer: Specialists often interpret situations differently because of their restricted perspectives.

2) Question:

Answer: Perceptual defense enables one to screen out irrelevant stimuli, and perceptual set does the opposite.

3) Question:

Answer: Managers can become more effective communicators by doing a better job of receiving and giving nonverbal communication