- •Міністерство освіти і науки україни
- •Кафедра іноземних мов
- •Сучасний Маркетинг
- •Донецьк - 2005 міністерство освіти і науки україни
- •Кафедра іноземних мов
- •Донецьк - 2005
- •К.П.Н., доц. ДонНу а.М.Шелестова,
- •Ббк 81.2 Англ - 923
- •Chapter 1. Marketing in the modern Firm Marketing Spotlight
- •The marketing concept
- •Marketing versus production orientation
- •The Rise and Fall of Priceline.Com
- •Creating customer value and satisfaction
- •Efficiency versus effectiveness
- •How Dell Computer Corporation Dominates the pc Market
- •Delivering customer value
- •The marketing mix
- •Product
- •Promotion
- •Bringing a Local Product to the Global Market
- •Ikea - International Expansion
- •Managing marketing activity
- •Marketing and business performance
- •Summary
- •Study questions
- •Appendix 1.1 Careers in marketing
- •Case 1 ‘Relighting the spark’- Can Marks & Spencer turn things around?
- •Questions
- •Chapter 2. The Marketing Environment m arketing Spotlight
- •Economic forces
- •Economic growth and unemployment
- •Development of the single European market
- •Scale building
- •Reorganization
- •Foreign investment
- •Central and Eastern Europe
- •Social forces
- •Pizza Express in Central Europe
- •Demographic forces
- •Marketing to 'Time-Poor' Consumers
- •Cultural forces
- •Corporate social responsibility and marketing ethics
- •Boots in Japan
- •The consumer movement
- •Political and legal forces
- •Monopolies and mergers
- •Restrictive practices
- •Codes of practice
- •Physical forces
- •Use of environmentally friendly ingredients
- •Recyclable and non-wasteful packaging
- •Protection of the ozone layer
- •Animal testing of new products
- •Pollution
- •Energy conservation
- •Internet Banking in Europe
- •Technological forces
- •Marketing via the Mobile Phone
- •Environmental scanning
- •Ignorance
- •Retrenchment
- •Gradual strategic repositioning
- •Radical strategic repositioning
- •Summary
- •Study questions
- •Case 2 European beef industry
- •The Common Agricultural Policy (cap)
- •Beef consumption patterns
- •A changing industry
- •Questions
- •Chapter 3. Understanding Customer Behaviour Marketing Spotlight
- •The dimensions of customer behaviour
- •Who buys?
- •Marketing to Children
- •How they buy
- •Need recognition/problem awareness
- •Information search
- •Web Shopping Made Easy- Price Comparison Websites
- •Evaluation of alternatives and the purchase
- •Post-purchase evaluation of the decision
- •Choice criteria
- •Influences on consumer behaviour
- •The buying situation
- •Personal influences
- •Information processing
- •Motivation
- •Beliefs and attitudes
- •Personality
- •Lifestyle
- •The Rise of the 'Mass Affluent'
- •Life cycle
- •Social influences
- •Culture
- •Social class
- •Reference groups
- •Influences on organizational buying behaviour
- •The buy class
- •The product type
- •The importance of purchase
- •Developments in organizational purchasing practice
- •Relationship management
- •Using the Internet to Improve Customer Service
- •Summary
- •Study questions
- •Case 3 Marketing software - Qumas
- •Integrated document management (idm) technology
- •Buyer behaviour issues
- •Challenges for Qumas
- •Questions
- •Chapter 4. Marketing Research and Information Systems Marketing Spotlight
- •Types of marketing research
- •Ad hoc research
- •Custom-designed studies
- •Omnibus studies
- •Continuous research
- •Consumer panels
- •Retail audits
- •The Ubiquitous Barcode
- •Television viewership panels
- •Approaches to conducting marketing research
- •Stages in the marketing research process
- •Initial contact
- •Research brief
- •Secondary research
- •Observation
- •The sampling process
- •Using the Internet as a Survey Method
- •Questionnaire design
- •Data analysis and interpretation
- •Data Mining
- •Report writing and presentation
- •Marketing information systems
- •Ethical issues in marketing research
- •Summary
- •Study questions
- •Appendix 4.1 Sources of European marketing information
- •Is there a survey of the industry?
- •Case 4 Green Isle's Goodfella's Pizzas
- •The consumer
- •The product
- •Imagery
- •Target market
- •Goodfella's success
- •Questions
- •Chapter 5. Market Segmentation and Positioning Marketing Spotlight
- •Making 'First-Class’ First Class
- •Segmenting consumer markets
- •Consumer segmentation criteria
- •Benefits sought
- •Purchase behaviour
- •Lifestyle
- •Smithwicks Focuses on Current Users
- •Social class
- •Geography
- •Segmenting organizational markets
- •Organizational segmentation criteria
- •Organizational size
- •Industry
- •Geographic location
- •Choice criteria
- •Purchasing organization
- •Segmenting the Web Audience
- •Segmenting the e-Learning Market
- •Target marketing
- •Evaluating market segments
- •Company capability
- •Target marketing strategies
- •Differentiated marketing
- •Focused marketing
- •Customized marketing
- •American Airlines Mass Customizes Using the Internet
- •Positioning
- •Perceptual mapping
- •Repositioning
- •Repositioning British Midland
- •Summary
- •Study questions
- •Case 5 Repositioning Skoda
- •Questions
- •Content
- •Marketing Spotlight………………………………………….……..154 Literature
Economic forces
Through its effect on supply and demand the economic environment can have a crucial effect on the success of companies. Companies must choose those economic influences that are relevant to their business and monitor them. We shall now examine three major economic influences on the marketing environment of companies: economic growth and unemployment; the development and implications of the single European market; and the economic changes that are accompanying the transition to market economies of Eastern bloc countries.
Economic growth and unemployment
The general state of both national and international economies can have a profound effect on an individual company's prosperity. Economies tend to fluctuate according to the 'business cycle'. Most of the world's economies went through a period of significant growth from the mid-1990s, driven mainly by productivity gains brought about by recent developments in computing and telecommunications technologies. The fortunes of many sectors such as retailing, services and consumer durables closely mirror this economic pattern. In Ireland, which had very strong growth during the late 1990s, new car sales rose from a level of about 70,000 per year in the early part of the decade to over 200,000 in 2000. A major marketing problem is predicting the next boom or slump. Investments made during periods of high growth can become massive cash drains if customer spending falls suddenly. The problems facing most of the world's leading technology firms such as Cisco Systems, Compaq and Intel in 2001 were partly caused by this trap.
Low growth rates are reflected in high unemployment levels, which in turn affect consumer spending power. Unemployment levels throughout the European Union (EU) are currently relatively low, ranging from 2.3 per cent in Luxembourg to 11.3 per cent in Italy. In times of economic recession, consumers tend to postpone spending and/or become more cost-conscious, shifting more of their spending to discount stores.
Development of the single European market
The advent in 1986 of the Single European Act was the launch-pad for a free-flowing internal market in the EU. The intention was to create a massive deregulated market of 320 million consumers by abolishing barriers to the free flow of products, services, capital and people among the then 12 member states. More recently, the Maastricht Treaty (1992), the Nice Treaty (2000) and the introduction of the Euro (2002) are all further steps towards the development of full economic union. Clearly these developments have the potential for creating opportunities and threats, and the changes they bring need to be monitored closely by marketers.
Although their full impact is far from clear, there are a number of emerging implications for this single market: scale building, reorganization, pan-European marketing, and foreign direct investment by Japanese and US companies.
Scale building
For Europe, the birth of the single market created an internal zone of 320 million consumers, compared with 220 million in the United States and 120 million in Japan.4 This offered European industry the opportunity to organize itself on a scale large enough to enable it to compete with its main rivals in the USA and Japan. Many European high-tech industries suffer from a fragmented structure, making it difficult for them to keep pace with the research and development expenditures of their foreign competitors. For example, in 1990 there were 11 companies battling for the US$8-billion European market for central office telephone exchanges compared with only 4 in the USA.5 In order to compete, European companies are forming strategic alliances to reduce the effects of fragmentation. Olivetti, for example, acquired Telecom Italia in 2001 in a deal worth almost US$12 billion.
