- •Міністерство освіти і науки україни
- •Кафедра іноземних мов
- •Сучасний Маркетинг
- •Донецьк - 2005 міністерство освіти і науки україни
- •Кафедра іноземних мов
- •Донецьк - 2005
- •К.П.Н., доц. ДонНу а.М.Шелестова,
- •Ббк 81.2 Англ - 923
- •Chapter 1. Marketing in the modern Firm Marketing Spotlight
- •The marketing concept
- •Marketing versus production orientation
- •The Rise and Fall of Priceline.Com
- •Creating customer value and satisfaction
- •Efficiency versus effectiveness
- •How Dell Computer Corporation Dominates the pc Market
- •Delivering customer value
- •The marketing mix
- •Product
- •Promotion
- •Bringing a Local Product to the Global Market
- •Ikea - International Expansion
- •Managing marketing activity
- •Marketing and business performance
- •Summary
- •Study questions
- •Appendix 1.1 Careers in marketing
- •Case 1 ‘Relighting the spark’- Can Marks & Spencer turn things around?
- •Questions
- •Chapter 2. The Marketing Environment m arketing Spotlight
- •Economic forces
- •Economic growth and unemployment
- •Development of the single European market
- •Scale building
- •Reorganization
- •Foreign investment
- •Central and Eastern Europe
- •Social forces
- •Pizza Express in Central Europe
- •Demographic forces
- •Marketing to 'Time-Poor' Consumers
- •Cultural forces
- •Corporate social responsibility and marketing ethics
- •Boots in Japan
- •The consumer movement
- •Political and legal forces
- •Monopolies and mergers
- •Restrictive practices
- •Codes of practice
- •Physical forces
- •Use of environmentally friendly ingredients
- •Recyclable and non-wasteful packaging
- •Protection of the ozone layer
- •Animal testing of new products
- •Pollution
- •Energy conservation
- •Internet Banking in Europe
- •Technological forces
- •Marketing via the Mobile Phone
- •Environmental scanning
- •Ignorance
- •Retrenchment
- •Gradual strategic repositioning
- •Radical strategic repositioning
- •Summary
- •Study questions
- •Case 2 European beef industry
- •The Common Agricultural Policy (cap)
- •Beef consumption patterns
- •A changing industry
- •Questions
- •Chapter 3. Understanding Customer Behaviour Marketing Spotlight
- •The dimensions of customer behaviour
- •Who buys?
- •Marketing to Children
- •How they buy
- •Need recognition/problem awareness
- •Information search
- •Web Shopping Made Easy- Price Comparison Websites
- •Evaluation of alternatives and the purchase
- •Post-purchase evaluation of the decision
- •Choice criteria
- •Influences on consumer behaviour
- •The buying situation
- •Personal influences
- •Information processing
- •Motivation
- •Beliefs and attitudes
- •Personality
- •Lifestyle
- •The Rise of the 'Mass Affluent'
- •Life cycle
- •Social influences
- •Culture
- •Social class
- •Reference groups
- •Influences on organizational buying behaviour
- •The buy class
- •The product type
- •The importance of purchase
- •Developments in organizational purchasing practice
- •Relationship management
- •Using the Internet to Improve Customer Service
- •Summary
- •Study questions
- •Case 3 Marketing software - Qumas
- •Integrated document management (idm) technology
- •Buyer behaviour issues
- •Challenges for Qumas
- •Questions
- •Chapter 4. Marketing Research and Information Systems Marketing Spotlight
- •Types of marketing research
- •Ad hoc research
- •Custom-designed studies
- •Omnibus studies
- •Continuous research
- •Consumer panels
- •Retail audits
- •The Ubiquitous Barcode
- •Television viewership panels
- •Approaches to conducting marketing research
- •Stages in the marketing research process
- •Initial contact
- •Research brief
- •Secondary research
- •Observation
- •The sampling process
- •Using the Internet as a Survey Method
- •Questionnaire design
- •Data analysis and interpretation
- •Data Mining
- •Report writing and presentation
- •Marketing information systems
- •Ethical issues in marketing research
- •Summary
- •Study questions
- •Appendix 4.1 Sources of European marketing information
- •Is there a survey of the industry?
- •Case 4 Green Isle's Goodfella's Pizzas
- •The consumer
- •The product
- •Imagery
- •Target market
- •Goodfella's success
- •Questions
- •Chapter 5. Market Segmentation and Positioning Marketing Spotlight
- •Making 'First-Class’ First Class
- •Segmenting consumer markets
- •Consumer segmentation criteria
- •Benefits sought
- •Purchase behaviour
- •Lifestyle
- •Smithwicks Focuses on Current Users
- •Social class
- •Geography
- •Segmenting organizational markets
- •Organizational segmentation criteria
- •Organizational size
- •Industry
- •Geographic location
- •Choice criteria
- •Purchasing organization
- •Segmenting the Web Audience
- •Segmenting the e-Learning Market
- •Target marketing
- •Evaluating market segments
- •Company capability
- •Target marketing strategies
- •Differentiated marketing
- •Focused marketing
- •Customized marketing
- •American Airlines Mass Customizes Using the Internet
- •Positioning
- •Perceptual mapping
- •Repositioning
- •Repositioning British Midland
- •Summary
- •Study questions
- •Case 5 Repositioning Skoda
- •Questions
- •Content
- •Marketing Spotlight………………………………………….……..154 Literature
Beef consumption patterns
The stable average per capita beef consumption in the EU of around 20 kg per year since 1961 conceals wide fluctuations in the individual countries. Greece, Portugal, Spain and Italy have increased their consumption of beef, whereas consumption in other countries, such as the United Kingdom, Germany, Belgium and France, has fallen. Since the 1970s there has been a tendency towards a slightly falling consumption of beef per capita in the EU taken as a whole. When, in March 1996, British scientists made it clear that there is a likely connection between consumption of BSE-infected beef and contraction of the deadly Creutzfeldt-Jakob disease, beef consumption plummeted and, in 1997, the average consumption of beef per capita in the EU had declined to 19 kg-the same level as in 1961.
Beef's share of total meat consumption has diminished significantly since 1961: in 1961, 38 per cent of total meat consumption was beef; in 1998 it was only 21.8 per cent. This decline has been to the advantage of pork and especially poultry. The share of poultry has risen from 11 per cent in 1961 to 24.9 per cent in 1998. Pork reached a share of 50 per cent in 1998 from a level of 43 per cent in 1961. The consumption of sheep and goat meat fell from 7 per cent in 1961 to 3.3 percent in 1998.
There have also been changes in the type of product sold. Minced beef has increased its share of the total beef volume sold, probably as a result of its lower price and its versatility in contemporary dishes. The increasing popularity of cooking sauces, especially pasta sauces, is believed to be a major reason for the increase in mince's share of beef sales. An explanation of the decreasing popularity of beef joints could be the lack of convenience of large-sized joints, which do not fit into the lifestyles of, in particular, the growing number of one- or two-person households. It should be noted, however, that since the latest BSE crisis, experts have made recommendations to avoid minced beef in order to minimize the risk of consumers being exposed to infected beef.
Industry studies show that young people under 16 and older people over 65 tend to consume less beef relative to other foods and that consumers who eat a lot of beef compared to other foods are to be found in the age groups 17 to 34 years and 35 to 64 years. Women tend to consume less beef than men. The consumption of beef tends to increase with income and social class. For example, research in Belgium has distinguished between blue-collar, white-collar, self-employed and non-active consumers, and found that general meat consumption is higher among the self-employed and the non-active population, and that beef's share of meat consumption was significantly lower among white-collar workers than among the other groups. Another demographic trend with a potential for changing consumer preferences is the increasing number of women in paid employment, a development that creates time pressure on families, making them less inclined to buy, for example, beef joints that are time-consuming to prepare. Again, the growth in the number of one- or two-person households, which demand smaller cuts of meat, will also affect the demand for large beef joints.
The decline of beef consumption relative to meats like poultry suggests that general health concerns are also an issue. Consumers choose the leaner poultry because animal fat has been connected with coronary heart disease, obesity and cancer. Studies have found that consumers were inclined to avoid red meat (not white meat like poultry) when confronted with hypothetical advice to lower saturated fat intake, which has been found to be a contributing factor to coronary heart disease. A pan-EU survey of consumer attitudes towards foods, nutrition and health, involving approximately 14,000 respondents in the 15 member countries, showed that 17 per cent of consumers, when asked to describe 'healthy eating' in their own words, mentioned 'eating less red meat, and more fish and chicken'. In the same survey 'eating less fat' was mentioned most often, namely by 48 per cent of respondents.
