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  1. Unsatisfying Amount of Main Content

Some Low quality pages are unsatisfying because they have a small amount of MC for the purpose of the page. For example, imagine an encyclopedia article with just a few paragraphs on a very broad topic such as World War II.

Important: An unsatisfying amount of MC is a sufficient reason to give a page a Low quality rating.

  1. Lacking Expertise, Authoritativeness, or Trustworthiness (e-a-t)

Some topics demand expertise for the content to be considered trustworthy. YMYL topics such as medical advice, legal advice, financial advice, etc. should come from authoritative sources in those fields. Even everyday topics, such as recipes and housecleaning, should come from those with experience and everyday expertise in order for the page to be trustworthy.

You should consider who is responsible for the content of the website or content of the page you are evaluating. Does the person or organization have sufficient expertise for the topic? If expertise, authoritativeness, or trustworthiness is lacking, use the Low rating.

Proprietary and Confidential – Copyright 2015 34

A warning about user-contributed content: Many websites allow almost anyone to publish pretty much anything. Contributors choose their own topics with no oversight. Contributors may have very poor writing skills or may have absolutely no expertise in the topic of the page. Contributors may be paid per article (in some cases they may be paid per word), and may even be eligible for bonuses based on the traffic to their pages. Depending on the topic, pages on these websites may not be trustworthy.

However, some types of user-generated content have a high level of expertise. There are forums of experts on topics ranging from sewing to car repair to do-it-yourself home improvement projects. User-posted content can be highly trustworthy for many everyday topics. In fact, for some unusual hobbies, the most expert advice may exist on blogs, forums, and other user-generated content websites. For such topics, try to gauge the experience and expertise of the author(s) to decide if the page is trustworthy. Please value everyday expertise and experience for everyday topics.

Important: Lacking appropriate E-A-T is sufficient reason to give a page a Low quality rating.

  1. Negative Reputation

Reputation research is required for all PQ rating tasks unless you have previously researched the reputation of the website. Extremely negative, malicious, or financially fraudulent reputation information should result in a Lowest rating. Credible negative (though not malicious or financially fraudulent) reputation is a reason for a Low rating, especially for a YMYL page.

Please exercise care when researching the reputation of businesses. Most businesses have some negative reviews, especially for customer service. Try to find as many reviews and ratings as possible and read the details of negative reviews and low ratings before inferring that the business has a negative reputation.

Important : Negative reputation is sufficient reason to give a page a Low quality rating. Evidence of truly malicious or fraudulent behavior warrants the Lowest rating.