2. Match definitions 1- 10 with terms a- j:

The process of arriving at a business plan for a department, section, function etc.	Strategic Planning
The process of determining organizational goals and how to achieve them.	Long-range planning
Planning for the direction of the organization and all its components. It addresses the mission of the organization in terms of its main business.	Management by objectives
Day-to-day planning, addresses specific timetables and measurable targets.	Department/Board/ Office Plan
Analyses alternatives to achieving the mission; outputs are usually targets of opportunity within the industry or market.	Managerial Strategy
Plan prepared for publication detailing the Aims/Objectives, Actions and Key Performance Indicators of the Department, Board or Office concerned.	Planning
A strategic and integrated approach to delivering sustained success in organizations by improving the performance of the people who work in them.	Annual Report
A systematic and organized approach that allows management to focus on achievable goals and to attain the best possible results from available resources.	Business Planning
The long-term goal and objectives of the enterprise, the allocation of resources, and the adoption of appropriate courses of action to carry out these goals.	Performance Management
Document produced for reporting on progress towards the achievement of business plans and highlighting future priorities of the organization.	Operational planning

3. Circle the correct word or phrase.

1. A comprehensive framework for continuous improvement through self or external assessment is known as Excellence model/Standard of performance.

2. Product-market growth matrix/operational planning is a marketing tool that outlines the different strategies a company can use in order to increase market share or introduce a new product.

3. Management by objectives/Improvement objectives is a systematic and organized approach that allows management to focus on achievable goals and to attain the best possible results from available resources.

4. The mission/ the strategy of an organization is its final aim, the justification of its existence, and, at the same time, that characterizes it as different from all other organizations.

5. Standards that are based on factual measurements, in the absence of a biased judgment or analysis, benchmark, criteria, or model based on verifiable measurements or bias free (neutral) analysis and judgment are called objective standards/standards of performance.

6. Standards of performance / Long-range objectives are statements of the results that will exist when a job is well done. Their four criteria are that they apply to a single job responsibility, are specific, contain a target date for attainment, and are attainable.

7. Those objectives that require improving one’s performance over that of past years are innovative objectives/ improvement objectives.

8. Objective / organizational purpose the reason the business is in existence. It is the current and future business and can be viewed as the primary objective of the organization.