Unit 17. Logistical Services

Lead in

2

1. Service enterprises are organizations that facilitate the production and distribution of goods, support other firms in meeting their goals, and add value to our personal lives.

Vocabulary

2

1. d; 2. e; 3. j; 4. g; 5. i; 6. h; 7. c; 8. b; 9. f; 10. a.

3

1. Third Party Logistics; 2. cross-docking; 3. waybill; 4. full container; 5. break-bulk; 6. literature fulfillment; 7. shtink-wrapping; 8. recycling; 9. transshipment; 10. warehouing and transportation.

4

1. tracker; 2. overburdening; 3. refining; 4. loading; 5. equipment; 6. rework; 7. cycling; 8. multitier

5

1. recycling; 2. tracking and tracing; 3. distribution center; 4. FCL (full container load); 5. ISO; 6. kitting; 7. pick and pack; 8. waybill

Reading 1

E

1. to serve, service; 2. to consolidate, consolidation; 3. to fulfill, fulfilment; 4. to acquire, acquisition; acquisitive; 5. to prospect, prospect, prospective; 6. to evaluate, evaluation, evaluable.

F

1. e, 2. i, 3. f, 4. h, 5. d, 6. j, 7. g, 8. a, 9. b, 10. c.

G

1. supply chain, 2. to offer services, 3. overnight delivery, 4. to reduce costs, 5. environment policy, 6. regional business, 7. detailed quotation, 8. financial record.

H

6. on; 2. for; 3. in; 4. on; 5. at.

Grammar

1.

1. a. on time b. in time; 2. a. by b. until; 3. a. ever b. even; 4. a. hardly b. hard; 5. a. lately b. late; 6. a. during b. while; 7. a. at the moment b. actually; 8. a. yet b. still; 9. a. at the end of b. in the end; 10. a. nearly b. near; 11. a. especially b. specially.

2.

1. on; 2. in, on; 3. in; 4. over; 5. under; 6. in, at; 7. at; 8. on, on; 9. on; 10. at; 11. over/on; 12. on; 13. at; 14. at, in; 15. in; 16. on; 17. on; 18. at; 19. in, on, in; 20. at, on, at.

Speaking

4. characteristics of services: intangibility, heterogenity, perishability, simultaneous production and consumption.

5. Defining and improving quality, designing and testing new services, communicating and maintaining a consistent image, accommodating fluctuating demand, motivating and sustaining employee commitment, coordinating marketing, operations, and human resource efforts, setting prices, finding a balance between standardization versus personalization, ensuring the delivery of consistent quality.

Reading 2

C

1. d, 2. b, 3. f, 4. h, 5. g, 6. c, 7. e, 8. a.

D

1. c/d, 2. h, 3. a, 4. f, 5. e, 6. g, 7. b, 8. c/d.

F

1. to predict, prediction, predictability, predictor, predictable, predictive; 2. economics, economist; 3. to cycle, cycle, cyclical; 4. to eliminate, elimination; 5. capacity, capable.

G

6. with; 2. from; 3. with; 4. for; 5. to/with.

Writing

2

Sample email:

Dear…

We have been advised that you will be replenishing your stocks of white wines in the near future. You will probably be interested to know that we had an extremely fine season, as a result of which we were able to produce wines of very high quality. We are now shipping this 1990 vintage, and should be very glad to welcome you as a customer. Our full export price list is enclosed. We shall be pleased to supply you with a first order, against settlement within 30 days of date of invoice and with 2.5% discount. Immediate shipment is guaranteed.

With compliments,