- •Л. Данькевич національний університет біоресурсів і природокористування україни
- •Курс ділової англійської мови для магістрів
- •ЧIntroduction
- •Business English Level Test
- •Staff don't have to file holiday requests before they leave.
- •Excuse me, I was wondering if you could possibly help me?
- •Never include the address of the recipient at the top of a letter;
- •Include the address of the recipient at the bottom of a letter.
- •Minor complaints do not have to be reported to the director.
- •All requests must be forwarded to the personnel department.
- •21 .You have to introduce two people to each other at work / at a party.
- •Vocabulary development 1. Find the English equivalents to the following Ukrainian phrases in the sentences below.
- •Give as many equivalents to the following phrases as possible:
- •Read the text about various organisational structures paying attention to their specific differences. Different ways of organising or structuring a company
- •Use the information below to make a presentation about different phases of organisational growth Life cycle of an organisation
- •Read Aesop’s Fable and comment on its moral: a Soldier and His Horse
- •9. Find in the fable the words that mean:
- •Describing a company
- •Read this extract from Nestle Management report and note how the information is organised. Underline the key words.
- •Write or search for a short management report about a Ukrainian well-known company.
- •Read the newspaper article about the different ways in which companies are organised and do the tasks that follow: Efficient management structures are vital for success
- •Answer the questions:
- •Match these definitions with the four organisational structures described in the text.
- •The following words and expressions from the text describe different aspects of organisational structure. Which are positive and which are negative?
- •Match these collocations as they occur in the text and then complete each sentence below.
- •Verbs used with introductory ‘It’
- •The Passive verb is followed by a ‘that-clause’.
- •The Passive verb is followed by a iwh-clause' indicating that something is known or becomes known
- •The verb is followed by an adjective group and a ‘that-clause’ indicating what a situation is, seems, or becomes. The word that is often omitted.
- •The verb is followed by an adjective group and a ‘to-infmitive’ indicating what an action is, seems, or becomes.
- •The verb is followed by it, an adjective group, a /«-infinitive clause or that-clause, wh- or if clause indicating how someone evaluates or judges a situation.
- •Rewrite these sentences to form sentences showing whose opinion or viewpoint is being expressed, starting with the words provided.
- •Translate into Ukrainian paying attention to the infinitives.
- •Rephrase the following sentences using Complex Object:
- •Rephrase the following sentences into sentences with Complex Subject.
- •Unit 2 types of companies
- •Complete the sentences with the words from the box: зії}
- •Complete this fax using the following complex prepositions:
- •Read the text about different types of companies and discuss the questions below. ' Types of companies
- •Questioning techniques
- •You are going to roleplay a first meeting with a prospective client. Before making any offers, you have to find out about the buyer's needs and interests. Discuss the following questions:
- •Put the words in the correct order to make questions:
- •A) Complete the text with verbs from the box in the correct tense form.
- •Using the information in the text above make questions for these answers.
- •Match the key terms and their definitions:
- •Complete the sentences with the correct options:
- •Structuring your presentation
- •It is essential to state the purpose of your presentation near the beginning. Stating the purpose of your presentation
- •Complete the sentences using the words given. Combining the £ sentences with the number 1 will give you a complete introduction. ,q p Then do the same with those numbered 2, etc. G
- •I making outlining bringing giving filling
- •Signposting
- •Introduce your talk
- •Introduce your first point
- •Invite questions
- •Quiz. Choose the correct answer to each question, then check your answers with the specialist’s recommendations below.
- •Find in the recommendations above the words that mean:
- •Sorry, what I meant is that
- •Taking questions in presentations
- •Decide whether you agree or disagree with the following statements. Make comments.
- •I understand your position but I can assure you we ’ve our homework.
- •Evaluation What are the strengths of the presentation?
- •Word order
- •O, Object ‘0j
- •Each of the sentences below has a group of words incorrectly placed. Move them to the correct position in the sentence.
- •Rewrite these sentences, replacing the passive voice with the active voice. Make the language more direct.
- •Active verbs Compare these sentences:
- •Make changes to the sentences below, if necessary.
- •Verbs instead of noun phrases 25. Rewrite these sentences changing the noun phrases to verbs where possible. Make any other necessary changes.
- •Delete the redundant words from the following sentences:
- •Make the passage below easier to read by using any of the techniques above:
- •Read the suggested answer and compare it with yours:
- •Unit з strategic alliances
- •Vocabulary development 1. A) What are the noun forms for these adjectives? Complete it without a dictionary, then check your answers in the dictionary.
- •Write three mini-dialogues using the adjectives and nouns above together.
- •Choose the appropriate preposition to complete the sentences:
- •Management of change
- •Mergers and acquisitions
- •Match the terms with the definitions:
- •Read the article ‘After the deal’ and do the tasks that follow:
- •Describing trends
- •Change in figures
- •Figures “at” a point
- •Match the sentences (1-4) with the meaning of the tense used in each of them (a-d).
- •Phrasal or multi-word verbs in business (a combination of a verb and one or two particles)
- •Types of phrasal verbs:
- •В The following phrases summarize the main idea of each paragraph of the text. Match each phrase with the correct paragraph.
- •Report writing
- •Verbs for referring to sources
- •Very bad - really dreadful, very tired — absolutely exhausted
- •Make newspaper headlines more catchy by rewriting them. Use extreme adjectives to replace the underlined ones.
- •Adverb and Adjective collocations:
- •Make adverb and adjective collocations and use them in the
- •Adverb and verb collocations
- •I quite agree /strongly resist / sincerely trust, etc. A Political Speech
- •Put one of the following intensifying adverbs into each gap (more than one might be possible).
- •Read some facts about the history of Kraft Jacobs Suchard ag, a leading European food company, and draw a scheme of its
- •Read the mission statement of Kraft Jacobs Suchard ag and fill in the gaps using the words in the box.
- •Stages of Alliance Formation
- •Risks of Strategic Alliances
- •Unrealistic expectationsKey questions on Module 1
- •Unit 4 recruitment and selection
- •The advantages of strategic alliances
- •Vocabulary development
- •Which is the odd one out in the following lists of verbs?
- •Which of the verbs does not match a noun?
- •Complete the sentences with an appropriate preposition
- •Read the text about selection practices used across cultures and get' ready to discuss the questions that follow.
- •Choose the correct alternative:
- •Read the article about the importance of international experience in business and do the tasks that follow it. Global Careers
- •The acronym swaNs stands for 'people who are Smart, Willing, Able and Nice'. Depending on the context, these words can have different meanings.
- •Read the advertisement from the Los Angeles Times and do the tasks below: Nature’s Plus The Energy Supplements
- •Find these adjectives in the advertisement:
- •Match a-h with 1-8 to form expressions from the advert:
- •Read the following job description and answer the questions below:
- •Would this job be good for someone who ...
- •Which word or phrase means:
- •Match the verbs and prepositions and use an appropriate phrase to complete the sentences:
- •Making basic errors in your cv or an application letter can ruin your chances of getting a job. Find and correct the following mistakes:
- •Match the following expressions with their meaning: j
- •Test Choose the best options to complete the questions of an interviewer in the following job interview and try to answer them:
- •Complete the following dialogue between an interviewer and a candidate with the best option given below: Mistaken identity
- •Unit 5 training, the value of mbAs
- •Vocabulary development
- •Match the adjectives describing abilities with the appropriate definitions:
- •2. Which is the odd one out in each set?
- •3. Complete the sentences with prepositions from the box.
- •Read the text about training across cultures and do the tasks that follow: How to learn
- •Match the approaches to teaching and learning from the box with their definitions:
- •Write a short paragraph covering the following questions:
- •Read the three extracts from brochures advertising training courses. Which ones would appeal to you, and why? ®
- •Write an email to your hr manager, asking for permission to attend a training course of your choice.
- •Read the statements and decide which form best fits each space:
- •Getting things done
- •Managing people
- •Rewrite the sentences using have or get. Decide whether or not you want to emphasise who does or did the work.
- •React to the statements below using the words in brackets, as in the example. Suggest solutions.
- •Discuss the following issues:
- •Read the article about language teaching in business schools and do the tasks that follow. Communication: Students appreciate polyglot approach
- •Fill in the gaps with the words from the box, then continue r
- •;Role-playing exercise.
- •True or false?
- •Look at the Top Tips for Job Interviews and complete the sentences using the words in the box:
- •Read the list of questions asked during the job interview and divide them into two columns. Then simulate a conversation using these questions.
- •Read the article about the work and learning experience of a global manager. Using the highlighted phrases retell the text.
- •Vocabulary development
- •2. Match each of the nouns in the box with one set of verbs:
- •The five teams every organisation needs
- •Match the words in italics from the text above to the phrases below:
- •To support and promote the development c'
- •Below are some rules of teamwork. Match the laws and the explanations:
- •Some common expressions used in meetings:
- •Read the article from the magazine ‘The Economist’ about meeting techniques and do the tasks that follow it. Think before you meet
- •Modals of deduction, speculation or certainty
- •.Talking about the present
- •Talking about the Past
- •Make deductions about the following past situations:
- •Rephrase using must, may, can’t
- •Open the brackets using the appropriate form of Infinitive:
- •Fill in the gaps with must, can’t, couldn’t, needn’t with Perfect Infinitive.
- •Two people are talking about Robert. Read this conversation andj fill in the gaps with the appropriate phrase from the box:
- •Describing time spans and limitations
- •Is there a deadline involved?
- •Taking the above examples into consideration, answer these questions.
- •The report will be available until noon.
- •Choose correct words to complete the following sentences.
- •Unit 7
- •Information and management
- •Tactile and strategic ;
- •Auditory and visual ‘ l
- •Replace the underlined word or phrase in the passage using the words in the box.
- •Contribute b) breakdown c) horizontal d) is centred on
- •Find a word or phrase from the text above that have a similar meaning:
- •Note:technology/equipment
- •Read the article about how businesses will be organised in the future and do the tasks that follow it. !, The e-lance economy jj
- •Read the article about technology-based human resource management and do the tasks that follow it. Human resources goes technical
- •Of a specific event.
- •Speculating about the present (Hypothetical / Imaginary possibilities with 4f)
- •Speculating about the past
- •If you are imagining possibilities in the past, we often use if to describe the hypothetical situation.
- •Talking hypothetically about the past and the present together
- •I trust you, that’s why I lent you the money.
- •Respond to the situation:
- •What would you say in these situations? Write sentences using the words in brackets.
- •Here are some unlikely situations. What would you do if any of them happened to you?
- •Read the article from The Economist about how information technology is speeding up business decision-making and creating a real-time economy and do the tasks that follow:
- •Complete the passage with the words from the box.
- •It seems best to start with ...
- •I think we could give you ...
- •In negotiations it is often desirable to adapt your language so that you don’t appear aggressive. Choose the prompts below to make the following statements sound more diplomatic.
- •There’s no way we can invest in your project in its present form.
- •Invitations and thanking people for hospitality Useful language
- •Inviting
- •Complete the faxed invitation to Michael Williams, professor sociology at Baltimore University with prepositions.
- •Read Michael Williams’s reply and choose the more formal expressions in each pair of words or phrases.
- •Law/regulation/procedure
- •Choose the appropriate word (law/regulation/procedure) to complete the sentences :
- •Useful language
- •Complete the sentences with the words from the box:
- •Complete the sentences with the appropriate word from the box.
- •Read the text about Dell's plans to assemble pCs in South America and do the tasks that follow.
- •Match these nouns as they occur together in the text:
- •Match these verbs and nouns as they occur in the text:
- •Use an appropriate phrase from above to complete each sentence.
- •Using the 'Six Thinking Hats' technique brainstorm creative ideas
- •Complete the table by matching the connectors and their meaning:
- •Textual connectors and sequence markers
- •Complete the table by filling in the corresponding connectors and markers:
- •Write a short paragraph on each item below.
- •Formal register
- •Match the less formal word with the more formal that has the same meaning:
- •In the letter below choose the word or phrase that is more formal in tone.
- •Information/News
- •Endings
- •Look up the pronunciation of the above mentioned words in the dictionary and write out the examples:
- •Unit 9 business culture and social etiquette
- •Vocabulary development
- •Fill in the gaps in the sentences below using the words and phrases in the appropriate form:
- •Express your point of view in writing (10 sentences).
- •Read the article about globalisation and international standards and write a summary. 'Corporate culture trumps national culture'
- •You shouldn’t...
- •Discuss the characteristics of management and international business cultures. The questions below may help you.
- •Useful phrases:
- •Below is an extract from a briefing session about setting up a corporate website. Complete it with the words from the box.
- •Answer the questions about the briefing session above:
- •Read the text about advertising and give Ukrainian equivalents of the underlined words or expressions. The power of persuasion
- •Read the text below and think of the word which best fits each space. Use only one word in each space. Functional food
- •Emphasising
- •Render the following sentences into Ukrainian:
- •None at all, none whatsoever, not by any means, not a single one
- •Inversion
- •Make the following sentences emphatic:
- •Render the following sentences into English using the inversion where possible:
- •Something left over as a residue; remainder; залишок, залишковий продуктUnit 5
- •Unit 7
- •Unit 8
- •Unit 9
- •Навчальне видання л. Данькевич курс ділової англійської мови для магістрів
Complete the passage with the words from the box.
1) goals 2) measurements 3) gathered 4) save 5) performs 6) information 7) speeds up 8) programme
General Electric was one of the first companies to champion 'Six Sigma', a revolutionary approach to quality management that was pioneered by
Motorola. Six Sigma uses statistics to produce exact (a) of key
business indicators in order to calculate the efficiency of business
operations. To do this, (b) about specific (c) that the company
wishes to achieve is first (d) and then entered into a computer (e) .
This is then matched with the results that are actually obtained, which
allows managers to see how an operation (f) its original objectives.
Six Sigma not only (g) the whole process of quality management,
it also allows businesses to make continuous improvements and (h)
large amounts of money.
BUSINESS COMMUNICATION SKILLS
“Take time to deliberate, but when the time for action has ? arrived, stop thinking and go in.” Napoleon Bonaparte j
Negotiating an agreement «
Concluding a negotiation in a foreign language is a complex activity that requires a combination of listening and speaking skills. For any negotiation to succeed, each side must not only have a clear understanding of what the other side is proposing but be able to present convincing arguments in support of their own positions. Agreements usually involve a degree of compromise with each side making concessions which are usually accompanied by conditions. Adopt the right and active general approach during the negotiation and establish the relationship of mutual trust.
Listening |
Speaking |
|
|
Useful
language
Opening a negotiation
I’d like to start with ...
The first thing I would like to discuss is ...
It seems best to start with ...
Agreeing with a proposal
That’s fme/OK by me ...
I would accept...
That’s exactly what we are looking for ...
Imposing conditions
We would agree to that but only if...
We can’t accept that unless ... That would be on condition that.. We would be prepared to ... provided ...
Summarising what has been said
Putting forward a proposal
What we are proposing is ...
We are offering ...
I think we could give you ...
Disagreeing with, or refusing a proposal
I’m afraid that’s not exactly what I had in mind.
That’s not how we see it.
I can’t accept that.
That’s out of the question.
Asking for clarification
Could you be more specific? What exactly are you proposing? Can you be more precise?
Postponing a decision or playing for time
I’m afraid we will need more time before we can make a
So, what you are saying is that... If I’ve got this right, you are suggesting ...
Correct me if I’m wrong but are you saying that...?
Am I right in thinking that... ?
decision.
I don’t think we can commit ourselves just yet.
I’ll have to get back to you on that.
Concluding a deal
It’s a deal.
You’ve got yourself a deal
.
standstill agreement - мораторій; угода про утримання від придбання контрольного пакету акцій або контролю над компанією
The government is encouraging firms to reduce the length of the working week in order to encourage job creation. But the implementation of a shorter working week is not easy and involves some tough bargaining. The conversation below is the beginning of a negotiation between an employer and a union representative. Complete the dialogue by putting the missing extracts in the right position.
Employer So we're here to reach agreement on the proposed changeover from 40 hours to a 35-hour working week.
Union Rep (I)----
Employer Yes, and we can only reach agreement if we pay for 35 hours rather than 40.
Union Rep. I'm afraid that's out of the question. My members cannot possibly accept a reduction in salary.
КУРС ДІЛОВОЇ АНГЛІЙСЬКОЇ МОВИ для магістрів 1
2. Find in texts above words or phrases with the following meanings. „ 10
3. Decide in which phase of the organisational life cycle the following happens: 11
4. Read Aesop’s Fable and comment on its moral: A Soldier and His Horse 12
5. Read this extract from Nestle Management report and note how the information is organised. Underline the key words. 14
6. Write or search for a short management report about a Ukrainian well-known company. 14
7. Read the newspaper article about the different ways in which companies are organised and do the tasks that follow: Efficient management structures are vital for success 14
D. Match these collocations as they occur in the text and then complete each sentence below. 16
E Match the terms in the box with their definitions below. 16
8. Complete the second sentence so that it means more or less the same as the first: 19
19. Use ‘find’ with ‘it’ and a variety of adjectives from this list to ^ : express your feelings on each of the matters mentioned below. ; 23
Complex Object with the Infinitive and Participle /, r 25
Complex Subject with the Infinitive and Participle r 25
20. Translate into Ukrainian paying attention to the infinitives. 25
21. Rephrase the following sentences using Complex Object: 25
22. Rephrase the following sentences into sentences with Complex Subject. 26
23. Check whether you know the definition of the following key terms from Unit 1. Use them in the sentences of your own. 29
Questions for discussion: 35
BUSINESS COMMUNICATION SKILLS Questioning styles 35
Closed questions 35
a) Using the information in the text above make questions for these answers. 39
9. Read the text about the factors that play a major role in determining the structure of tomorrow's companies and answer the questions that follow. A matter of choice 39
Questions: 40
10. Match the key terms and their definitions: 40
11. Complete the sentences with the correct options: 41
,s 42
Signposting 43
13. Choose one of the ‘signpost’ expressions from the box above for the following situations: 43
Outline talk 46
Present main part divided into points 46
Introduce your first point 46
Giving a presentation 16. Read the following tips and till in the gaps with an appropriate word or phrase from the box: 51
17. Find in the recommendations above the words that mean: 51
22. Decide whether you agree or disagree with the following statements. Make comments. 54
23. Pair work. The questioner asks about a company using the prompts below. The presenter answers the questions using appropriate comments. 54
Verbs instead of noun phrases 25. Rewrite these sentences changing the noun phrases to verbs where possible. Make any other necessary changes. 59
The words in italic below are unnecessary. Eliminate them from your writing. 59
28. Read the suggested answer and compare it with yours: 61
VOCABULARY DEVELOPMENT 1. a) What are the noun forms for these adjectives? Complete it without a dictionary, then check your answers in the dictionary. 63
b) Write three mini-dialogues using the adjectives and nouns above together. 63
2. Choose the appropriate preposition to complete the sentences: 63
5. By altering the scope of their activities 67
Mergers and acquisitions 68
Г 88
A 116
Соф. 118
A ' 134
я 181
«і 187
o 214
КУРС ДІЛОВОЇ АНГЛІЙСЬКОЇ мови для магістрів 298
I'm sorry, but I disagree. We can make productivity gains. If і fewer people did the same amount of work in 35 hours there
wouldn't be a problem.
Right, and the key issue is remuneration
.
Match phrases a-l with negotiation stages 1-8.
Stating aims
Checking understanding
Imposing conditions
Focusing the discussion and drawing attention
Rejecting suggestions
Bargaining
Summarizing
Ending the negotiation
I think we've covered everything.
Could you clarify one point for me?
There are one or two outstanding issues we still need to discuss.
Let's establish some common ground.
We can do business with you provided that you give us an open account.
I’ve got a question for you now. How are we going to pay for this?
If we give you extra discount will you increase the size of the order?
We might be able to make a concession if you do the same.
I’m not sure Ifollow you. What do you mean exactly? j) Can we just summarize the points we’ve agreed so far? k) That's out of the question.
I) We can shake on that.