2. Translate into English paying attention to except and besides,

1) Все студенты группы, за исключением Бориса, присутствуют на

уроке.

2. Мне нравятся все предметы, кроме статистики.

3. Я сдал все экзамены, кроме математики.

4. Этот магазин открыт каждый день, кроме воскресенья,

5. Какие экзамены ты сше сдал кроме математики?

2. Кроме умения говорить с людьми, менеджеры должны знать, как поддерживать на работе хорошие трудовые отношения.

3. Кроме умения составлять отчеты и писать деловые письма, сотруд­ ники коммерческих фирм должны уметь составлять контракты.

И) Помимо переписки, деловые вопросы можно легко уладить во вре­мя деловых встреч.

9) План расширения завода понравился всем, кроме главного бух­галтера. 10) На собрании, кроме студентов, были и преподаватели.

Ex. 19. a) Read the text and study the basic memorandum format.

id Write a memorandum to the head оГ your college, staling measures which can im­prove academic achievements of the students.

c) Write a memorandum to the head of your student scientific club with a proposal to organise a student scientific conference. Propose a tentative agenda.

As channels of communication, companies oflen use memoranda, reports, abstracts and summaries. If the memorandum is used only within an organi­sation, the others are intended for external and internal users.

196

Unit 5

I. Business Communication

197

The memorandum or memo is a "note to help the memory". It can be a short note of instructions or information for internal office use. Some memo­randa arc written by one individual eo another, others by one department to another, yet others by an individual to a large body of stafTat different levels in the organisation. They convey many different types of messages: procedures to be followed, and policies to be implemented. They help personnel to recall, to plan or act upon the flow of business activity.

There is no single, universally accepted memorandum format. Many or­ganisations use the basic format indicated below.

Memorandum

KEF: Dak-

To:

From: Subject:

7. What arrangements do businessmen make before and during their busi­ ness trips?

8. What contribution does the letterhead make to the impact of the business letter?

7. What are the principal parts of a letter?

10. Why should people be very careful about dates?

11. Whal do you consider to be the advantages and disadvantages of a meet­ ing as a communication medium (средство обшенин)?

12. Who opened the meeting you attended last? Who chaired the meeting?

13. What was on the agenda?

14. Did you introduce any amendments to the proposed agenda?

15. Is it a simple matter to take minutes of an important meeting?

16. Are questions to the speaker usually submitted in writing or orally?

17. What happens when there is no quorum (кворум)?

Copies to: Signed:

Words and word combinations you may need

channel i — канач implement v — осуществлять, прово-

extemal/inlcmal user — внешний /вну г - дить, реализовать

ренний пользователь recall v - вспоминать

convey v — передавать universally accepted - принятый всеми,

универса!ьный

Ex. 20. Sum up Text C (orally/in writing). Situation: Role-play the meeting in Text C.

Ex. 21. Discussion questions.

1. What requirements must the members of staff meet?

2. What communication skills must people in business and public adminis­ tration have?

3. What do written communication skills imply?

4. Whal do oral communication skills mean?

5. Does Ihe telephone remain indispensable for business communication today?

6. Do you agree that major problems can be solved more effectively through a personal meeting?