- •Предисловие
- •1. Read and translate the text "Definition of Management".
- •Vocabulary on the text .
- •18. Read the following information and answer the questions.
- •Is Mary a manager?
- •12. Complete the following sentences using the information from the text. Translate the sentences into Russian.
- •13. Answer the following questions on the text.
- •14. Agree or disagree to the following. Correct wrong statements.
- •15. Arrange the sentences according to the text.
- •16. Formulate the theme of each paragraph and make up a plan of the text.
- •17. Say what you have learnt about management.
- •1. Read and translate the text "Management".
- •Vocabulary on the text.
- •2. Give Russian equivalents.
- •3. Give English equivalents.
- •7. Insert prepositions where necessary.
- •8. In the text find sentences with the infinitives and define their functions.
- •9. Translate the sentences into Russian. Mind infinitives and their functions.
- •10. Find in the text the words which describe or mean the following.
- •11. In the text find definitions of:
- •12. Answer the following questions on the text.
- •13. Agree or disagree to the following. Correct wrong statements.
- •14. Arrange the sentences according to the text.
- •15. Formulate the theme of each paragraph and make up a plan of the text.
- •17. Translate into English.
- •1. Read and translate the text "Early Management Thought". Text c. Early Management Thought
- •2. Give Russian equivalents.
- •3. Give English equivalents.
- •11. Say what you have learnt about the first application of management techniques.
- •12. Summarize the information of texts a, b, and c and speak on management using the plan:
- •1. Read and translate the text "Foundation of Modern Management".
- •2. Answer the questions.
- •3. Study the scheme and speak on the emergence of modern management thought.
- •1. Read and translate the text “Scientific management”. Text b. Scientific Management
- •Vocabulary on the text.
- •2. Give English equivalents.
- •3. Give Russian equivalents.
- •8 Find in the text the words which describe or mean the following.
- •9. Complete the sentences according to the text.
- •10. Answer the questions on the text.
- •11. Agree or disagree to the following. Correct wrong statements.
- •12. Arrange the sentences according to the text.
- •13. Formulate the theme of each paragraph and make up a plan of the text.
- •14. Say what you have learnt about
- •1. Read and translate the text “Administrative Management”. Text c. Administrative Management.
- •2. Give English equivalents.
- •3. Give Russian equivalents.
- •7. Complete the sentences by translating the words and word combinations in brackets. Mind the tense forms of the verbs.
- •8. Insert prepositions.
- •9. In the text find the words which describe or mean the following.
- •10. Answer the questions on the text.
- •11. Agree or disagree to the following. Correct wrong statements.
- •12. Arrange the sentences according to the text.
- •13. Formulate the theme of each paragraph and make up a plan of the text.
- •14. Say what you have learnt about the representatives of administrative management and the Fayol’s achievements in this sphere.
- •1. Read and translate the text “Human Behavior”. Text d. Human Behavior
- •Vocabulary on the text.
- •2. Give Russian equivalents.
- •3. Give English equivalents.
- •7. Insert prepositions.
- •8. Find in the text the words which describe or mean the following.
- •9. Answer the following questions on the text.
- •10. Agree or disagree to the following. Correct wrong statements.
- •Unit 3. Management as a Matter of Fact.
- •Text a. Management as an Art, a Science and a Profession.
- •Vocabulary on the text.
- •2. Give Russian equivalents.
- •3. Give English equivalents.
- •7. Paraphrase the sentences.
- •8. Insert prepositions.
- •9. Translate the sentences paying attention to the participles. State their form and the function.
- •10. Find in the text the words which describe or mean the following.
- •11. Answer the questions on the text.
- •12. Agree or disagree to the following. Correct wrong statements.
- •13. Arrange the following sentences according to the text.
- •15. Formulate the theme of each paragraph and make up a plan of the text.
- •16. Say what you have learnt about. Use ex. 14.
- •1. Read and translate the text "Areas of Management."
- •Areas of Management
- •Vocabulary on the text.
- •2. Give Russian equivalents.
- •3. Give English equivalents.
- •7. A) Insert prepositions. Horizontal Dimension: Responsibility Areas
- •The Management Hierarchy.
- •9. Find in text b the words which describe or mean the following.
- •10. In text b find definitions of:
- •11. Answer the questions on the text.
- •12. Agree or disagree to the following. Correct wrong statements.
- •13. Arrange the sentences according to the text.
- •14. Formulate the theme of each paragraph and make up a plan of the text.
- •15. Say what you have learnt about:
- •16. Translate into English.
- •1. Read and translate the text "Management Functions".
- •Text a. Management Functions
- •Vocabulary on the text.
- •2. In the text find the derivatives of the given words.
- •13. In the text find the definitions to the following terms.
- •14. Answer the following questions on the text.
- •10. Find in the text the words which describe or mean the following.
- •11. Match the term on the left with its definition on the right.
- •12. A)Fill in the blanks with the most appropriate words given below.
- •15. Agree or disagree to the following. Correct wrong statements.
- •16. Determine which of the management functions is demonstrated by each sentence.
- •17. Arrange the sentences according to the text.
- •18. Complete the schemes according to the text.
- •19. Formulate the theme of each paragraph and make up a plan of the text.
- •20. Using the scheme of ex. 18 and the plan say what you have learnt about
- •Organizing and staffing the structure.
- •21. What would make a good manager?
- •1. Read and translate the text “Types of Managers” Text b. Types of Managers
- •Vocabulary on the text.
- •Give English equivalents.
- •Give Russian equivalents.
- •5. Match the words having the opposite meaning.
- •7. A) Insert prepositions.
- •8. Fill in the blanks with a word or word combination from the text.
- •9. Find in the text the words which describe or mean the following.
- •10. Read the text and formulate definitions of:
- •11. Answer the questions on the text.
- •12. Agree or disagree to the following. Correct wrong statements.
- •13. Arrange the sentences according to the text.
- •14. Formulate the theme of each paragraph and make up a plan of the text.
- •15. Say what you have learnt about the types of managers.
- •1. Read and translate the text “Management Skills.” Text c. Management Skills
- •Vocabulary on the text.
- •2. Give English equivalents.
- •3. Give Russian equivalents.
- •7. A) Insert prepositions.
- •8. Find in the text the words which describe or mean the following.
- •9. Read the text and formulate definitions of:
- •10. Answer the following questions on the text.
- •11. Agree or disagree to the following. Correct wrong statements.
- •12. Arrange the sentences according to the text.
- •13. Formulate the theme of each paragraph and make up a plan of the text.
- •14. Say what you have learnt about the management skills at different levels of the hierarchy.
- •15. Summarize the information of texts a, b, and c and speak on management functions, skills and hierarchy. Test yourself. Management
- •1. Read and translate the text "Marketing".
- •Vocabulary on the text.
- •2. Give English equivalents.
- •3. Give Russian equivalents.
- •7. Insert prepositions.
- •8. In the text find the sentences containing a) Participle II and the Infinitive. Define their functions. B) Modal Verbs and their equivalents.
- •9. A) Translate the following sentences into Russian. B) Define the meaning and the role of the word ‘unless’ in the sentences.
- •10. Match the words in the box with their definitions given below.
- •11. A) From the text write out the definitions of:
- •12. Answer the following questions.
- •13. Agree or disagree. Correct wrong statements.
- •14. Arrange the sentences according to the text.
- •15. Formulate the theme of each paragraph and make up a plan of the text.
- •16. Say what you have learnt about marketing from text a and ex.7(b), p. 71.
- •1. Read and translate the text "The Evolving Discipline of Marketing ". Text b. The Evolving Discipline of Marketing
- •7. Choose the necessary word from the box and complete the sentences given below.
- •8. Insert prepositions.
- •9. A) From the text write out the sentences with the Passive Voice. Translate them into Russian. B) Make them Active.
- •10. Read the sentences and translate them into Russian. Mind the Passive Voice.
- •11. Make the sentences Passive.
- •12. In the text find the words which describe or mean the following.
- •13. In the text find definitions of:
- •14. Answer the following questions.
- •15. Agree or disagree. Correct wrong statements.
- •16. Arrange the sentences according to the text.
- •1. Read and translate the text “The Higher Purpose of Marketing”. Text c. The Higher Purpose of Marketing
- •Vocabulary on the text.
- •2. Give Russian equivalents.
- •3. Give English equivalents.
- •7. Insert prepositions.
- •8. Choose the correct alternative.
- •9. In the text find the words which describe or mean the following:
- •10. Answer the following questions.
- •11. Agree or disagree. Correct wrong statements.
- •12. Arrange the sentences according to the text.
- •Unit 2. The Marketing Concept
- •Text a. The Marketing Concept
- •Vocabulary on the text.
- •2. Give Russian equivalents:
- •3. Give the English equivalents:
- •7. Insert prepositions.
- •8. From the text write out different Degrees of Comparison of Adjectives or Adverbs. Translate them into Russian.
- •9. In the text find the words which describe or mean the following:
- •10. In the text find definitions of:
- •11. Answer the questions.
- •12. Agree or disagree. Correct wrong statements.
- •13. Complete the sentences:
- •14. Arrange the sentences according to the text.
- •15. Translate into English:
- •16. Speak on the following:
- •1. Read and translate the text “Marketing Concept in Practice” Text b. Marketing Concept in Practice.
- •Vocabulary on the text.
- •2. Give English equivalents.
- •3. Give Russian equivalents.
- •7. Insert prepositions.
- •8. In the text find definitions of:
- •9. From the text write out:
- •10. Answer the following questions.
- •11. Agree or disagree. Correct wrong statements.
- •12. Arrange the sentences according to the text.
- •Complete the scheme according to the text.
- •14. Say what you have learnt about a) McDonald’s as one of the enterprises using marketing concept; b) the difference between marketing concept and selling concept.
- •1. Read and translate the text “Marketing Information and Marketing Research”.
- •Marketing Information and Marketing Research
- •Vocabulary on the text.
- •2. Give Russian equivalents.
- •3. Give English equivalents.
- •7. A) Insert prepositions. Strategic Market Planning
- •8. In the text find the words which describe or mean the following.
- •9. In the text find definitions of:
- •10. Answer the following questions.
- •11. Agree or disagree. Correct wrong statements.
- •12. Arrange the sentences according to the text.
- •13. Formulate the theme of each paragraph and make up a plan of the text.
- •14. Study the following scheme and using it and a plan speak about marketing information and marketing research. Marketing Information
- •Internal sources external sources six steps:
- •16. Summarize the information of texts a, b, and c and speak on implementation of marketing concept and the ways of getting marketing information. Unit 3. The Marketing Process
- •Read and translate the text "The Marketing Process. Strategic Marketing Analysis" Text a. The Marketing Process. Strategic Marketing Analysis
- •Vocabulary on the text.
- •2. Give Russian equivalents:
- •3. Give English equivalents:
- •6. Match the words to make a word combination.
- •7. Insert prepositions where necessary.
- •8. A) In the text find sentences with the participles. Define their forms and functions and translate the sentences into Russian.
- •9. In the text find definitions of:
- •10. Complete the sentences according to the text.
- •11. Answer the following questions.
- •12. Agree or disagree. Correct wrong statements.
- •13. Arrange the sentences according to the text.
- •14. A) Read and translate the following passage into Russian in writing.
- •15. Look through text a and ex. 14 and speak on strategic marketing analyses as a part of marketing process.
- •1. Read and translate the text "Marketing-mix Planning". Text b. Marketing-mix Planning
- •Vocabulary on the text.
- •2. Give English equivalents.
- •3. Give Russian equivalents.
- •7. Insert prepositions.
- •9. Read the sentences and translate them into Russian. Mind the Conditionals.
- •10. Change the sentences of real conditions into the sentences of unreal conditions according to the model. Translate them into Russian.
- •12. Find in the text the words which describe or mean the following.
- •13. Answer the following questions. If you have any difficulties, consult the text.
- •14. Agree or disagree. Correct wrong statements.
- •15. Arrange the sentences according to the text.
- •16. Formulate the theme of each paragraph and make up a plan of the text.
- •17. Say what you have learnt about marketing-mix planning.
- •1. Read and translate the text “a Product and Price”. Text c. A Product and Price
- •Vocabulary on the text.
- •2. Give Russian equivalents.
- •3. Give English equivalents.
- •7. Insert prepositions.
- •8. Find in the text the words which describe or mean the following.
- •9. In the text find definitions of:
- •10. Answer the following questions.
- •11. Agree or disagree. Correct wrong statements.
- •12. Arrange the sentences according to the text.
- •13. Formulate the theme of each paragraph and make up a plan of the text.
- •14. Say what you have learnt about the product and its price.
- •1. Read and translate the text ”Pricing Objectives“. Text d. Pricing Objectives
- •Vocabulary on the text.
- •2. Give Russian equivalents.
- •3. Give English equivalents:
- •7. Insert prepositions.
- •8. A) From the text write out sentences with the Complex Subject. Translate them into Russian.
- •13. Arrange the sentences according to the text.
- •14. Formulate the theme of each paragraph and make up a plan of the text.
- •15. Say what you have learnt about the pricing objectives.
- •1. Read and translate the text “Product Life Cycle”. Text e. Product Life Cycle
- •Vocabulary on the text.
- •2. Give Russian equivalents.
- •3. Give English equivalents:
- •7. Insert prepositions.
- •8. Complete the sentences with the vocabulary on the text:
- •9. Match the stage with its characteristic.
- •10. Answer the following questions.
- •11. Agree or disagree. Correct wrong statements.
- •12. Arrange the sentences according to the text.
- •Test yourself. Marketing
- •1. Read text 1.
- •2. Say how management helped Ford found America’s largest corporation.
- •3. Ask 10 questions to the text. Unit 2. Foundation of Modern Management
- •1. Read text 1.
- •Text 1. The Birth of Management Ideas
- •2. Answer the questions:
- •Unit 3. Management as a Matter of Fact
- •1. Read text 1. Text 1. Human Resource Management
- •2. Give definition of human resource management.
- •3. Answer the questions.
- •1. Read text 2.
- •Text 2.
- •The Scope of Management.
- •Management in Profit-Seeking Organizations
- •2. Give synonym to the word profit-seeking organization.
- •3. Speak about the difference in management of large business, small business and international management.
- •Text 3. The Nature of Organization Structure
- •Text 4. Job Design
- •Unit 4. Management Functions and Management Skills
- •1. Read text 1. Text 1. Strategic Management
- •2. Ask 10 questions to the text covering it and serving as a plan.
- •1. Read text 2. Text 2. Decision Making
- •2. Explain the difference between two types of models: rational and non-rational.
- •3. Write out advantages and disadvantages of group decision making. Comment them.
- •Text 3. Motivation
- •Leadership and the Organizational Life Cycle
- •Text 5. Leadership
- •Text 6. Controlling
- •2. From the text write out: a) five managerial challenges;
- •1. Read text 7. Text 7. Acquiring Management Skills
- •2. Agree or disagree to the following. Correct wrong statements and give your arguments.
- •3. Say: a) how people are learned by experience;
- •Make written translation of text 8.
- •Management Education in Europe
- •3. Sum up what you have learned about business schools in Europe.
- •1. Read text 2. Text 2. A Strong Customer Focus
- •2. Ask 10 questions to the text.
- •1. Read text 3. Text 3. A Marketing Orientation
- •2. Answer the questions.
- •Unit 2. The Marketing Concept
- •Text 1.
- •Is Marketing Research Important?
- •Text 2. Types of Research
- •Text 3.
- •Is Segmentation Necessary?
- •Text 4. The Process of Segmentation
- •Text 5. The Advantages of Segmentation
- •Text 6. Market Positioning
- •1. Any product or service occupy a unique position in the market by … .
- •2. Products similar in all important respects are called … because … .
- •Text 7. Why Does Re-positioning Occur?
- •Unit 3. The Marketing Process
- •Text 1. The Marketing Planning Process
- •1. Read text 2. Text 2. The Marketing Mix
- •2. Ask 10 questions to the text.
- •3. Summarize the content of the text.
- •1. Read text 3. Text 3. What Is a Product?
- •2. Speak on different types of products.
- •Text 4. The Process of New Product Development
- •1. Read text 5 and speak on the product development. Text 5. Phases of New Product Development
- •2. Compare the information of texts 4 and 5 and say which of them provides more details. Using the texts suggest your own description of new product development.
- •1. Read text 6. Text 6. A Typical Product Life Cycle
- •2. Ask 10 questions on the text.
- •1. Read text 7. Text 7. Setting the Right Price
- •2. Agree or disagree with the statements. Give your arguments.
- •1. Read text 8. Text 8. Marketing Environment
- •Marketing environment
- •2. Using the scheme speak on marketing mix and marketing environment. Glossary
- •Keys to the tests. Management.
- •Marketing
- •Список использованной литературы:
14. Arrange the sentences according to the text.
1. In the 1920 when production began to catch up with demand, producers changed production orientation to sales one.
2. The firm must again get information, but now it is the information about the effectiveness of its efforts.
3. Application of the marketing concept leads any business to success.
4. Using the information the firm mobilizes its resources to satisfy the needs of its potential customers.
5. Applying marketing concept the firm must assess customers’ needs for goods and services, then it must develop a good or service to satisfy those needs and at last the firm must continue to seek ways to provide customer satisfaction.
6. To implement the marketing concept a firm must obtain information about potential customers.
7. One of the main principles of marketing concept is utility which may be of four kinds.
8. It was during the 1950s when marketers realized that the best approach was to adopt a customer orientation.
9. Utility is the ability of a good or service to satisfy a human need.
10. There are form, place, time and possession utilities.
11. Until the early twentieth century business had a strong production orientation.
15. Translate into English:
1. Процесс, ведущий к успеху делового предприятия, прост: во-первых, фирма должна определить потенциальную потребность покупателей в товарах или услугах; во-вторых, фирма должна разрабатывать эти товары или услуги для удовлетворения этих потребностей и, наконец, в-третьих, фирма должна изыскивать способы удовлетворения потребностей покупателей.
2. Существуют три вида полезности, создаваемых маркетингом: полезность по месту сбыта, полезность по форме товара, полезность по времени сбыта и полезность, возникающая в результате приобретения продукта или услуги.
3. До начала двадцатых годов нынешнего столетия бизнес был в основном направлен на производство товаров.
4. Производители (товаров) могли продать почти всё, что они производили.
5. Маркетинг занимался только принятием заказов и распределением готовой продукции.
6. В 20-х годах производство начало идти в ногу со спросом.
7. В 1950-х годах бизнесмены начали понимать, что руководители производственных предприятий — это, прежде всего не производители или продавцы, а скорее люди, удовлетворяющие запросы потребителей.
8. Бизнес, удовлетворяющий запросы потребителей, ориентируется на потребителя.
9. Фирма должна знать, как можно улучшить ее продукцию и какое мнение имеют покупатели о самой фирме и ее деятельности в области маркетинга.
10. Фирма должна использовать эту информацию для определения конкретных потребностей покупателей (потребителей), которые она будет удовлетворять.
11. И, наконец, фирма всегда должна получать информацию об эффективности ее усилий.
16. Speak on the following:
1. Utility: the value added by marketing.
2. The marketing concept and evolution of marketing concept.
3. Implementing the marketing concept.
1. Read and translate the text “Marketing Concept in Practice” Text b. Marketing Concept in Practice.
The marketing concept is a management orientation that holds that the key task of the organization is to determine the needs and wants of target markets and to adapt the organization to delivering the desired satisfactions more effectively and efficiently than its competitors.
In short, the marketing concept says "find wants and fill them" rather than "create products and sell them." This orientation is reflected in various contemporary ads: "Have it your way" (Burger King); "You're the boss" (United Airlines); and "No dissatisfied customers" (Ford).
The underlying premises of the marketing concept are: 1. Consumers can be grouped into different market segments depending on their needs and wants. 2. The consumers in any market segment will favour the offer of that organization which comes closest to satisfying their particular needs and wants. 3. The organization's task is to research and choose target markets and develop effective offers and marketing programs as the key to attracting and holding customers.
The selling concept and the marketing concept are frequently confused by the public and many business people. Levitt draws the following contrast between these two orientations:
Selling focuses on the needs of the seller; marketing on the needs of the buyer. Selling is preoccupied with the seller's need to convert his product into cash; marketing with the idea of satisfying the needs of the customer by means of the product and the whole cluster of things associated with creating, delivering and finally consuming it.
The marketing concept replaces and reverses the logic of the selling concept. The selling concept starts with the firm's existing products and considers the task as one of using selling and promotion to stimulate a profitable volume of sales. The marketing concept starts with the firm's target customers and their needs and wants; it plans a coordinated set of products and programs to serve their needs and wants; and it derives profits through creating customer satisfaction.
Among the prime practitioners of the marketing concept is McDonald's Corporation, the fast-food hamburger retailer.
In its short, twenty-year existence, McDonald's has served Americans and citizens of several other countries over 27 billion hamburgers! Today it commands a 20 percent share of the fast-food market, far ahead of its closest rivals, Kentucky Fried Chicken (8.4 percent) and Burger King (5.3 percent). Credit for this leading position belongs to a thoroughgoing marketing orientation. McDonald's knows how to serve people well and adapt to changing needs and wants.
Before McDonald's, Americans could get hamburgers in restaurants or dinners, but not without problems. In many places, the hamburgers were poor in quality, service was slow, decor was poor, help was uneven, conditions were unclean, and the atmosphere noisy. McDonald's was formulated as an alternative, where the customer could walk into a spotlessly clean outlet, be greeted by a friendly and efficient order-taker, receive a good-tasting hamburger less than a minute after placing the order, with the chance to eat it there or take it out. There were no jukeboxes or telephones to create a teenage hangout, and in fact, McDonald's became a family affair, particularly appealing to the children.
As times changed, so did McDonald's. The sit-down sections were expanded in size, the decor improved, a very successful breakfast menu featuring Egg McMuffin was added, and new outlets were opened in high-traffic parts of the city. McDonald's was clearly being managed to evolve with changing customer needs and profitable opportunities.
In addition, McDonald's management knows how to efficiently design and operate a complex service operation. It chooses its locations carefully, selects highly qualified franchise operators, gives them complete management training and assistance, supports them with a high-quality national advertising and sales promotion program, monitors product and service quality through continuous customer surveys, and puts great energy into improving the technology of hamburger production to simplify operations, bring down costs, and speed up service.
A marketing orientation is also relevant to non-profit organizations. Most non-profit organizations start out as product oriented. Thus many colleges facing declining enrolments are now investing heavily in advertising and recruitment activities. These organizations begin to realize the need to define their target markets more carefully; research their needs, wants, and values; modernize their products and programs; and communicate more effectively. Such organizations turn from selling to marketing.